Case #1 — Marlow London

contact@zegsu.com · order — · state imported · label none yet · rung 0

Facts

Subject

SmsGO Balance Has Exhausted

Thread status

open

SLA due

not set

Opened

2026-06-07 22:03:06

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

id	313
thread_key	<010f019ea1bef314-a891b46f-99b5-4b2c-b6ce-45df11f7b9ff-000000@us-east-2.amazonses.com>
store_id	marlow
message_id	5025
case_id	1
label	OFF_SCRIPT
label_confidence	first_pass
extracted_vars	{"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false}
decided_action	ESCALATE
decided_amount
decided_currency
rung_before	0
rung_after	0
interrupt_fired
breaker_fired	0
would_have_text	Hi Zegsu team, Thanks for the heads up about the SmsGO balance. A member of our team is personally looking into this on our end. Appreciate you flagging it. Best, Anna
actual_action	ignore
actual_text
agreed	0
latency_ms	6896
model_used	claude-runner:claude-sonnet-5
error
created_at	2026-08-14 20:56:19

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Full thread

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-06-07 22:03:06

96 SmsGO Balance Has Exhausted Hi Nour, Hope you are doing good. We wanted to let you know that SMS balance in SmsGO app integrated in your shop marlow-london.com has exhausted. All SMS campaigns have stopped sending SMS on your account. Please login to SmsGO and recharge your account now to not miss on any conversion. You may also checkout our auto recharge feature to automate the process. Login to your store Cheers, Partner Manager, Zegsu Unsubscribe

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-06-09 13:09:42

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-06-19 20:28:52

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-06-22 06:21:47

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-06-24 06:22:30

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-06-26 07:14:13

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-06-28 07:28:24

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-06-30 07:36:01

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-07-02 08:23:54

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-07-19 10:48:22

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-07-26 16:46:57

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-07-28 18:54:20

in contact@zegsu.com → noursavelsberg@gmail.com customer 2026-08-06 14:13:03