Case #1001 — Marlow London

abbywatson41@icloud.com · order 2758 · state imported · label none yet · rung 0

Facts

Subject

Thread status

open

SLA due

not set

Opened

2026-07-28 21:35:35

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #1972 · action=reply · 2026-07-28 21:36:37 · dry-run

Hi Abby, Thanks so much for reaching out! I've checked and found your order - order #2758 for the Longchamp bag, placed on July 20th. It's all confirmed and paid on our end. Sorry to hear you haven't received an order confirmation email yet - those can sometimes end up in spam or junk folders, so it's worth checking there just in case. Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620200700582978 If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Shipped WISMO auto-send: order #2758 found via email lookup, FULFILLED with tracking, customer asking delivery estimate with no complaints or complications.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Escalate to a human

Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.

Full thread

in abbywatson41@icloud.com → support@marlow-london.com customer 2026-07-28 21:35:35

I placed an order in the 20th of july for the longchamp bag, i haven’t received any order confirmation or it’s expected arrival date. If possible are you able to give me an estimate date on which the bag will come, much appreciated. Thank you! Regards Abby Watson Sent from my iPhone

out support@marlow-london.com → abbywatson41@icloud.com tool 2026-07-28 21:36:38