Case #1004 — Marlow London
hasanisakjee@gmail.com · order 3093 · state imported · label none yet · rung 0
Facts
New customer message on 29 July 2026 at 00:32
open
not set
2026-07-28 23:32:26
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #2039 · action=reply · 2026-07-28 23:34:12 · dry-run
Hi Hasan,
Thanks for reaching out, and I can see you're keen to get your Longchamp bag before your trip on Sunday.
Good news, I can see your order #3093 and your bag is on its way. Because of the higher order volume from our current sale, shipping times have increased, and we're doing everything we can to get your package to you as fast as possible.
With our current shipping window of around 8 to 12 days, I need to be honest. It's unlikely the bag will arrive by Sunday, I'm afraid.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL360371041YP
As an apology for the inconvenience, here is a code for money off your next order: STORECREDIT15
I hope you have a wonderful trip regardless, and do get in touch if there's anything else I can help with.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipped WISMO with delivery deadline (traveling Sunday in 5 days); 8-12 day window makes arrival unlikely; providing tracking link and goodwill code per shipping-complaint rule.
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Hasan Isakjee
Email:
hasanisakjee@gmail.com
Body:
I ordered a Longchamp bag and have not yet received it.
Tracking has not moved from original request. Please advise when
I am likely to receive it, as I am travelling abroad on Sunday
Hi Hasan,
Thanks for reaching out, and I can see you're keen to get your Longchamp bag before your trip on Sunday.
Good news, I can see your order #3093 and your bag is on its way. Because of the higher order volume from our current sale, shipping times have increased, and we're doing everything we can to get your package to you as fast as possible.
With our current shipping window of around 8 to 12 days, I need to be honest. It's unlikely the bag will arrive by Sunday, I'm afraid.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL360371041YP
As an apology for the inconvenience, here is a code for money off your next order: STORECREDIT15
I hope you have a wonderful trip regardless, and do get in touch if there's anything else I can help with.
Warm regards,
Anna
Customer Care Team
Marlow London