Case #101 — Marlow London
mailer@shopify.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 23 June 2026 at 14:31
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not set
2026-06-23 13:32:44
—
2026-08-14 19:30:08
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Mary Manning
Email:
marycm1959@outlook.com
Body:
Please can you confirm my order is in its way.
Hi there,
Thank you for reaching out, and I completely understand wanting to know your order is on its way.
So I can look into this for you, could you please share the following details:
1. Your order number
2. The email address or full name used at checkout
3. The approximate date you placed the order
As soon as I have those, I'll pass this to the team to check on the status for you.
Warm regards,
Anna
Customer Care Team
Marlow London
On Tue, Jun 23, 2026 at 15:32, MARLOW LONDON (Shopify) <mailer@shopify.com> wrote:
You received a new message from your online store's contact form.
Country Code:
GB Name:
Mary Manning Email:
marycm1959@outlook.com Body:
Please can you confirm my order is in its way.