Case #1012 — Marlow London
andy.quick@hotmail.co.uk · order 3091 · state imported · label none yet · rung 0
Facts
Important news about your order #3091
open
not set
2026-07-29 10:07:50
—
2026-08-14 19:30:08
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No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #2061 · action=reply · 2026-07-29 10:09:47 · dry-run
Hi there,
I'm so sorry to hear this was meant to be a birthday present and that the day has now passed, and I completely understand the disappointment.
I've just checked your tracking for order #3091. Your Longchamp Le Pliage tote in navy is on its way, and you can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL360370973YP
It was shipped on the 25th and is in the early stages of transit. Because we've had much higher order volume from our sale, shipping times have increased a little. With international parcels like this one, tracking often stays quiet after the first scan and only updates again when it reaches your country, so gaps between updates are completely normal and don't mean anything has gone wrong. From where it is now, I would expect it to arrive within about the next week or so.
I'm genuinely sorry it won't make it in time for the birthday. That's really disappointing. As a token of our apology for the inconvenience, here's a code for your next order: STORECREDIT15
If the tracking doesn't progress after another week or so, do please come back to us and we'll look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipping status with missed birthday deadline; personal/emotional context requires human review for tone.
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Dear sales.
Please advise on the delivery, it shows below being shipped on the 25th and now nearly 5 days later no progress or goods.
I wanted this item as a birthday present and it’s gone over the time I thought I’d get it. I’m disappointed with the service.
If you could kindly let me know.
Thank you.
Sent from my iPhone
Begin forwarded message:
From: Marlow-London <support@marlow-london.com>
Date: 25 July 2026 at 09:57:43 BST
To: Andrew Quick <andy.quick@hotmail.co.uk>
Subject: Important news about your order #3091
This email contains information about your order. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
[logo black] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_0>
[logo black] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_1>
[Order tracking webshop] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_2>
Dear Andrew,
The shipping label has been printed and the carrier has been notified.
You can track your package using the button below.
Kind regards,
Maggie
Track your order <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_3>
Order: #3091
[https://cdn.shopify.com/s/files/1/0662/8488/0137/files/L1899089P68_0.webp?v=1781619438]
1 x LONGCHAMP LE PLIAGE TOTE - NAVY
54.95 GBP
You might also like this?
[Image of HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_4>
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS
€ 39,95 € 135,00
Shop now <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_5>
[Image of LONGCHAMP LE PLIAGE TOTE - BLACK] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_6>
LONGCHAMP LE PLIAGE TOTE - BLACK
€ 54,95 € 100,00
Shop now <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_7>
[Image of Edith | Everyday Comfort Sleeve Tee] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_8>
Edith | Everyday Comfort Sleeve Tee
€ 29,95 € 75,00
Shop now <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_9>
[USP] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_10>
Homepage <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_11>
Track your order <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_12>
Contact <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_13>
© 2026 MARLOW LONDON
Don't want to receive any more emails? Unsubscribe<https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_14>.
Sent from my iPhone
Begin forwarded message:
From: Andrew Quick <andy.quick@hotmail.co.uk>
Date: 29 July 2026 at 11:05:56 BST
To: support@marlow-london.com
Subject: Fwd: Important news about your order #3091
Dear sales.
Please advise on the delivery, it shows below being shipped on the 25th and now nearly 5 days later no progress or goods.
I wanted this item as a birthday present and it’s gone over the time I thought I’d get it. I’m disappointed with the service.
If you could kindly let me know.
Thank you.
Sent from my iPhone
Begin forwarded message:
From: Marlow-London <support@marlow-london.com>
Date: 25 July 2026 at 09:57:43 BST
To: Andrew Quick <andy.quick@hotmail.co.uk>
Subject: Important news about your order #3091
This email contains information about your order. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
[logo black] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_0>
[logo black] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_1>
[Order tracking webshop] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_2>
Dear Andrew,
The shipping label has been printed and the carrier has been notified.
You can track your package using the button below.
Kind regards,
Maggie
Track your order <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_3>
Order: #3091
[https://cdn.shopify.com/s/files/1/0662/8488/0137/files/L1899089P68_0.webp?v=1781619438]
1 x LONGCHAMP LE PLIAGE TOTE - NAVY
54.95 GBP
You might also like this?
[Image of HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_4>
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS
€ 39,95 € 135,00
Shop now <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_5>
[Image of LONGCHAMP LE PLIAGE TOTE - BLACK] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_6>
LONGCHAMP LE PLIAGE TOTE - BLACK
€ 54,95 € 100,00
Shop now <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_7>
[Image of Edith | Everyday Comfort Sleeve Tee] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_8>
Edith | Everyday Comfort Sleeve Tee
€ 29,95 € 75,00
Shop now <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_9>
[USP] <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_10>
Homepage <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_11>
Track your order <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_12>
Contact <https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_13>
© 2026 MARLOW LONDON
Don't want to receive any more emails? Unsubscribe<https://ctrk.klclick3.com/l/01KYC7X3KKKHEA5G1B091BQEJF_14>.
Hi there,
I'm so sorry to hear this was meant to be a birthday present and that the day has now passed, and I completely understand the disappointment.
I've just checked your tracking for order #3091. Your Longchamp Le Pliage tote in navy is on its way, and you can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL360370973YP
It was shipped on the 25th and is in the early stages of transit. Because we've had much higher order volume from our sale, shipping times have increased a little. With international parcels like this one, tracking often stays quiet after the first scan and only updates again when it reaches your country, so gaps between updates are completely normal and don't mean anything has gone wrong. From where it is now, I would expect it to arrive within about the next week or so.
I'm genuinely sorry it won't make it in time for the birthday. That's really disappointing. As a token of our apology for the inconvenience, here's a code for your next order: STORECREDIT15
If the tracking doesn't progress after another week or so, do please come back to us and we'll look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London