Case #1018 — Marlow London
nssl.carters@hotmail.com · order 2657 · state imported · label none yet · rung 0
Facts
New customer message on 29 July 2026 at 13:32
open
not set
2026-07-29 12:33:02
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #2090 · action=reply · 2026-07-29 12:35:01 · dry-run
Hi Suzanne,
Thanks so much for reaching out, and I can see how important it is to get this for the birthday.
Good news, your order has been processed and is on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. We estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701571758
As a small token of appreciation for your patience, here's a code for £15 off your next order: STORECREDIT15
If the tracking hasn't moved after a little while or if you have any concerns, just let us know and we'll be happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: SHIPPED WISMO with birthday deadline: order fulfilled with real tracking, honest 8-12 day window, includes goodwill code per HARD RULE for deadline dates.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Suzanne Carter
Email:
nssl.carters@hotmail.com
Body:
Where is my order ? Ordered over a week ago, it is for
birthday gift
Hi Suzanne,
Thanks so much for reaching out, and I can see how important it is to get this for the birthday.
Good news, your order has been processed and is on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. We estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701571758
As a small token of appreciation for your patience, here's a code for £15 off your next order: STORECREDIT15
If the tracking hasn't moved after a little while or if you have any concerns, just let us know and we'll be happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London