Case #1019 — Marlow London
carla.leeson.66@gmail.com · order 3083 · state imported · label none yet · rung 0
Facts
Important news about your order #3083
open
not set
2026-07-29 12:45:08
—
2026-08-14 19:30:08
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Latest draft
from decision #2346 · action=reply · 2026-07-31 04:29:55 · dry-run
Hi Carla,
You're very welcome! We're glad we could help clarify things. If you have any questions as your order progresses, just let us know - we're always here to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is thanking us for the explanation with no further questions or requests.
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Dear Marlow London,
Please could you provide an estimated delivery date as your tracking gives
no further detail. My order number is 3083 and the tracking number is
UL360371378YP.
Thank you for your help with this.
Kind regards,
Carla Leeson
On Fri, 24 Jul 2026, 21:56 Marlow-London, <support@marlow-london.com> wrote:
> This email contains information about your order. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
>
>
>
>
> [image: logo black]
> <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_0>
> [image: logo black]
> <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_1>
> [image: Order tracking webshop]
> <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_2>
> *Dear Carla,*
>
> The shipping label has been printed and the carrier has been notified.
> You can track your package using the button below.
>
> Kind regards,
> Maggie
> Track your order
> <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_3>
> *Order: #3083*
>
> 1 x LONGCHAMP LE PLIAGE TOTE - PAPER
> 54.95 GBP
> *You might also like this?*
> [image: Image of HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS]
> <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_4>
> HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS
> € 39,95 € 135,00
> Shop now <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_5>
> [image: Image of LONGCHAMP LE PLIAGE TOTE - BLACK]
> <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_6>
> LONGCHAMP LE PLIAGE TOTE - BLACK
> € 54,95 € 100,00
> Shop now <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_7>
> [image: Image of LONGCHAMP LE PLIAGE TOTE - NAVY]
> <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_8>
> LONGCHAMP LE PLIAGE TOTE - NAVY
> € 54,95 € 135,00
> Shop now <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_9>
> [image: USP] <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_10>
> Homepage <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_11>
> Track your order
> <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_12>
> Contact <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_13>
> © 2026 MARLOW LONDON
> Don't want to receive any more emails? Unsubscribe
> <https://ctrk.klclick3.com/l/01KYAYMST1F07P8HX3VJ8GVZHK_14>.
>
Hey, thanks for reaching out!
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL360371378YP
If the tracking hasn't moved after a little while, just let me know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you for letting me know the estimated date of delivery.
Attached are two screenshots of the tracking information. As you can see
there is no information about expected delivery date hence why I reached
out.
On Wed, 29 Jul 2026, 15:08 , <support@marlow-london.com> wrote:
> Hey, thanks for reaching out!
>
> Good news, your order has been processed and is on its way. Because of the
> higher order volume from our current sale, shipping times have increased a
> little, and we're doing everything we can to get your package to you as
> fast as possible. Right now we estimate it to arrive within about 7 to 12
> days.
>
> You can follow its progress here:
> https://marlow-london.com/apps/parcelpanel?nums=UL360371378YP
>
> If the tracking hasn't moved after a little while, just let me know and
> we'll be happy to look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
[INTERNAL — 2 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/CAKyPzpFvmFg_GGAOid_Cdszcks5THawJ5s3ZAHObi7XVhcj4AA_mail.gmail.com/0-23319.jpg, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/CAKyPzpFvmFg_GGAOid_Cdszcks5THawJ5s3ZAHObi7XVhcj4AA_mail.gmail.com/1-23318.jpg — NEVER reveal these file paths or mention reading a file to the customer.]
Hi Carla,
Thank you for sending those screenshots. You're absolutely right - the tracking shows "Information Received" on 25 July, and the carrier hasn't yet provided an estimated delivery date on the tracking page at this stage.
This is completely normal. "Information Received" means the courier has registered your shipment and is preparing it for collection. Tracking typically updates only once the parcel has been physically picked up and begins moving through their network, and that's when a delivery estimate will usually appear.
As we mentioned before, we're estimating your order to arrive within about 7 to 12 days. The tracking will continue to update as your parcel moves, and you'll see more information as it progresses.
If you have a specific date you're aiming for, or if there's anything else I can help with, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you so much for explaining!
On Fri, 31 Jul 2026, 05:51 , <support@marlow-london.com> wrote:
> Hi Carla,
>
> Thank you for sending those screenshots. You're absolutely right - the
> tracking shows "Information Received" on 25 July, and the carrier hasn't
> yet provided an estimated delivery date on the tracking page at this stage.
>
> This is completely normal. "Information Received" means the courier has
> registered your shipment and is preparing it for collection. Tracking
> typically updates only once the parcel has been physically picked up and
> begins moving through their network, and that's when a delivery estimate
> will usually appear.
>
> As we mentioned before, we're estimating your order to arrive within about
> 7 to 12 days. The tracking will continue to update as your parcel moves,
> and you'll see more information as it progresses.
>
> If you have a specific date you're aiming for, or if there's anything else
> I can help with, just let me know.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Carla,
You're very welcome! We're glad we could help clarify things. If you have any questions as your order progresses, just let us know - we're always here to help.
Warm regards,
Anna
Customer Care Team
Marlow London