Case #1020 — Marlow London
pamrobinson@blueyonder.co.uk · order 2955 · state imported · label none yet · rung 0
Facts
New customer message on 29 July 2026 at 14:03
open
not set
2026-07-29 13:06:10
—
2026-08-14 19:30:08
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Latest draft
from decision #2100 · action=reply · 2026-07-29 13:13:58 · dry-run
Hi Pam,
Thanks for reaching out about your order.
I can see your order #2955 for the Longchamp Le Pliage tote in black is on its way to you. The tracking number in our system shows as WNBAA0484653663YQ - could you double-check if this matches the one you've been following? You can track your parcel here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484653663YQ
It's completely normal for tracking to stay the same for a few days while your parcel moves between logistics hubs between scans, so these gaps don't mean anything has gone wrong. With the higher order volume from our current sale, parcels are taking around 8 to 12 days to arrive, and yours should be within that window.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted for operator review (was escalated with no draft — operator asked that every email from the last 48h have something to work from).
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Pamela Robinson
Email:
pamrobinson@blueyonder.co.uk
Body:
Hi ordered bag order #2955 tracking number
YT2620400700443201 tracking info been on same for days can you
please look into this for me. Regards Pam
Hi Pam,
Thanks for reaching out about your order.
I can see your order #2955 for the Longchamp Le Pliage tote in black is on its way to you. The tracking number in our system shows as WNBAA0484653663YQ - could you double-check if this matches the one you've been following? You can track your parcel here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484653663YQ
It's completely normal for tracking to stay the same for a few days while your parcel moves between logistics hubs between scans, so these gaps don't mean anything has gone wrong. With the higher order volume from our current sale, parcels are taking around 8 to 12 days to arrive, and yours should be within that window.
Warm regards,
Anna
Customer Care Team
Marlow London