Case #1022 — Marlow London
r.b.f.f@outlook.com · order 3037 · state imported · label none yet · rung 0
Facts
Cancel Order
open
not set
2026-07-29 14:10:27
—
2026-08-14 19:30:08
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Latest draft
from decision #2133 · action=reply · 2026-07-29 14:11:39 · dry-run
Hi Bianca,
Thank you for reaching out. I have checked on order #3037, and unfortunately it has already been dispatched and is on its way to you, so I'm unable to cancel it from our end.
Once it arrives, please just message me and we will work out the best solution together. There is nothing to worry about.
You can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484946573YQ
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Order is already fulfilled and shipped; cannot be cancelled, but customer can return or exchange once it arrives.
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Full thread
Hello,
I was wondering if it'll be possible to cancel my order. My order is #3037.
Many Thanks,
Bianca Freitas
Hi Bianca,
Thank you for reaching out. I have checked on order #3037, and unfortunately it has already been dispatched and is on its way to you, so I'm unable to cancel it from our end.
Once it arrives, please just message me and we will work out the best solution together. There is nothing to worry about.
You can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484946573YQ
Warm regards,
Anna
Customer Care Team
Marlow London