Case #1024 — Marlow London
mpia2506@rocketmail.com · order 3458 · state imported · label none yet · rung 0
Facts
Bag order
open
not set
2026-07-29 14:55:03
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #2927 · action=reply · 2026-08-03 16:02:30 · dry-run
Hi Mafalda,
Perfect, I've updated your email address on the order now. From here on, any updates for this order and any future orders will come straight to you.
Thanks so much for your patience while we sorted this out. Enjoy your new bag when it arrives!
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Backlog drafting sweep 2026-08-04 (drafting only, no send; via engine.force_draft).
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Full thread
Hi there,
I ordered a bag from the website on Monday and I still have not received any email confirmation or tracking details.
Can you help with this?
Thanks
Mafalda Pia
Sent from my iPhone
Hi Mafalda,
Thank you for reaching out. I'm sorry you haven't received your confirmation email yet.
First, could you check your spam or junk folder? Confirmation emails sometimes land there by mistake.
If it's not there, I can look this up for you right away. Could you please share the approximate date you placed the order - and if you checked out under a different email address, let me know that too.
As soon as we have those details, we'll find your order and send you the tracking information straight away.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi,
I have checked spam folder and i definitely don’t have any emails.
I made the purchase on Monday 27th July at 16.47 if that helps with finding the purchase.
And I used the email that I am sending this email from.
Many thanks for your help
Mafalda
Sent from my iPhone
> On 31 Jul 2026, at 04:56, support@marlow-london.com wrote:
>
> Hi Mafalda,
>
> Thank you for reaching out. I'm sorry you haven't received your confirmation email yet.
>
> First, could you check your spam or junk folder? Confirmation emails sometimes land there by mistake.
>
> If it's not there, I can look this up for you right away. Could you please share the approximate date you placed the order - and if you checked out under a different email address, let me know that too.
>
> As soon as we have those details, we'll find your order and send you the tracking information straight away.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Mafalda,
Found it, and I know why you never got the confirmation.
Your order is #3458, placed on Monday 27 July, for the Longchamp Le Pliage Tote in Black, £54.95. It is paid and it has already been dispatched. You can track it here:
https://marlow-london.com/apps/parcelpanel?nums=UL368857404YP
The reason nothing reached your inbox is that the order was placed with the email address mpia2506@rockmail.com, which is one letter off from your rocketmail address. So the confirmation went out, it just went to an address that does not exist. Nothing was wrong with your order itself.
If you would like, I can correct the address on the order to the one you are writing from, and any future updates will reach you properly. Just say the word and I will change it.
Sorry for the runaround getting here.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna,
Many thanks for finding this order and that would be great if you could change email to this address.
Thanks for sending confirmation also and sorry for the hassle too.
Thanks mafalda
Sent from my iPhone
> On 3 Aug 2026, at 10:07, support@marlow-london.com wrote:
>
> Hi Mafalda,
>
> Found it, and I know why you never got the confirmation.
>
> Your order is #3458, placed on Monday 27 July, for the Longchamp Le Pliage Tote in Black, £54.95. It is paid and it has already been dispatched. You can track it here:
>
> https://marlow-london.com/apps/parcelpanel?nums=UL368857404YP
>
> The reason nothing reached your inbox is that the order was placed with the email address mpia2506@rockmail.com, which is one letter off from your rocketmail address. So the confirmation went out, it just went to an address that does not exist. Nothing was wrong with your order itself.
>
> If you would like, I can correct the address on the order to the one you are writing from, and any future updates will reach you properly. Just say the word and I will change it.
>
> Sorry for the runaround getting here.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London