Case #1034 — Marlow London
loobrown2003@yahoo.com · order 2853 · state imported · label none yet · rung 0
Facts
New customer message on 29 July 2026 at 18:37
open
not set
2026-07-29 17:39:13
—
2026-08-14 19:30:08
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Latest draft
from decision #2183 · action=reply · 2026-07-29 17:40:28 · dry-run
Hi Lucy,
Thanks for reaching out! I can see your order #2853 - the Longchamp tote in black.
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620300700597735
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain shipping-status question on a fulfilled order with real tracking; customer has been waiting about a week.
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Lucy law
Email:
loobrown2003@yahoo.com
Body:
Order ref #2853
Just wondering how I track the whereabouts of my order say been
expecting it for around a week
Hi Lucy,
Thanks for reaching out! I can see your order #2853 - the Longchamp tote in black.
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620300700597735
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London