Case #1047 — Marlow London

sabeela@live.co.uk · order 3109 · state imported · label none yet · rung 0

Facts

Subject

New customer message on 30 July 2026 at 07:01

Thread status

open

SLA due

not set

Opened

2026-07-30 06:03:36

Closed

—

Last updated

2026-08-14 19:30:08

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Latest draft

from decision #2224 · action=reply · 2026-07-30 06:05:16 · dry-run

Hi Sabeela, Thanks for reaching out! Good news - your order has been dispatched and is on its way to you. I can see your order #3109 is confirmed and currently in transit. Because of the higher order volume from our current sale, shipping times have increased, and we're doing everything we can to get your package to you as fast as possible. We estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL360370885YP I'm sorry for the inconvenience of the wait, and as a token from us for the trouble, here's a code for £15 off your next order: STORECREDIT15 If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Shipped WISMO: order is fulfilled with real tracking, customer asking for delivery estimate with no complaints beyond timing delay.

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Full thread

in sabeela@live.co.uk → support@marlow-london.com customer 2026-07-30 06:03:36

You received a new message from your online store's contact form. Country Code: GB Name: Sabeela Rehman Email: sabeela@live.co.uk Body: Hi, it’s been a week and my order has not been dispatched. Could you please give me an estimated date of delivery?

out support@marlow-london.com → sabeela@live.co.uk tool 2026-07-30 06:05:25