Case #1049 — Marlow London
mandy.olly@yahoo.co.uk · order 2164 · state imported · label none yet · rung 0
Facts
A shipment from order #2164 is on the way
open
not set
2026-07-30 07:33:42
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #2229 · action=reply · 2026-07-30 07:34:55 · dry-run
Hi there,
Thanks for reaching out, and I'm sorry for the wait - I completely understand why you're checking in after three weeks.
Good news, your order is definitely on its way. Because we've experienced higher order volume from our current sale, shipping times have increased a bit. Your order is being shipped from our overseas supplier, which adds a bit more time to the journey.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979303080CN
I'd expect it to arrive within the next week or so, though international parcels can sometimes be a bit unpredictable. Tracking updates can be quiet between scans, but that's completely normal - the parcel will update when it moves between different points along the way.
If it hasn't arrived or shown any new tracking movement by the end of this week, just let us know and we'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer asking shipping status after 3 weeks (past the 8-12 day window); merits human review for tone given the extended wait time.
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Full thread
Hello just wondering where my order is? Almost 3 weeks ago I put order in. Sent from my iPhone On 13 Jul 2026, at 08:39, MARLOW LONDON <support@marlow-london.com> wrote:
Your order is on its way
Shipped
On its way, Amanda
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
4PX3002979303080CN
Carrier: Other
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Green Palm Tree / UK 8 (S) · Green Palm Tree / UK 8 (S) · Qty 1
Order number
#2164
Shipping to
Amanda Ollerenshaw Stalybridge, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi there,
Thanks for reaching out, and I'm sorry for the wait - I completely understand why you're checking in after three weeks.
Good news, your order is definitely on its way. Because we've experienced higher order volume from our current sale, shipping times have increased a bit. Your order is being shipped from our overseas supplier, which adds a bit more time to the journey.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979303080CN
I'd expect it to arrive within the next week or so, though international parcels can sometimes be a bit unpredictable. Tracking updates can be quiet between scans, but that's completely normal - the parcel will update when it moves between different points along the way.
If it hasn't arrived or shown any new tracking movement by the end of this week, just let us know and we'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London