Case #1052 — Marlow London
vickiross82@gmail.com · order 3113 · state imported · label none yet · rung 0
Facts
New customer message on 30 July 2026 at 09:02
open
not set
2026-07-30 08:02:37
—
2026-08-14 19:30:08
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Latest draft
from decision #2237 · action=reply · 2026-07-30 08:12:38 · dry-run
Hi Vicki,
You're very welcome, and I completely understand the worry when it's for your daughter! The tracking link will keep you updated every step of the way, and I'm confident it will arrive very soon.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is thanking us and acknowledging she will monitor tracking - a simple thank-you acknowledgment with nothing left to action.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Vicki Ross
Email:
vickiross82@gmail.com
Body:
Order number 3113
Please can someone advise what is happening with my order? This
was placed on 24/07 and nearly a week on I still don’t have the
bag
Hi Vicki,
Thanks for reaching out, and I completely understand you're keen to get your bag!
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. You ordered on 24 July, and from where we are now we estimate it should arrive within the next few days to about a week.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL360371038YP
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Good morning Anna
Thank you so much for getting back to me, I was panicking as it’s for my daughter.
I will await the further tracking info.
Thanks
Vicki
Sent from my iPhone
> On 30 Jul 2026, at 09:03, support@marlow-london.com wrote:
>
> Hi Vicki,
>
> Thanks for reaching out, and I completely understand you're keen to get your bag!
>
> Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. You ordered on 24 July, and from where we are now we estimate it should arrive within the next few days to about a week.
>
> You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL360371038YP
>
> If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Vicki,
You're very welcome, and I completely understand the worry when it's for your daughter! The tracking link will keep you updated every step of the way, and I'm confident it will arrive very soon.
Warm regards,
Anna
Customer Care Team
Marlow London