Case #1055 — Marlow London
bobby1290@hotmail.com · order 3123 · state imported · label none yet · rung 0
Facts
New customer message on 30 July 2026 at 09:05
open
not set
2026-07-30 08:09:05
—
2026-08-14 19:30:08
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Latest draft
from decision #2235 · action=reply · 2026-07-30 08:09:34 · dry-run
Hi there,
Good news, order 3123 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL360370770YP
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer asking about tracking stuck at 'information received' — straightforward WISMO, auto-send approved via tracking-stuck-info-received rule.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Robert Wallace
Email:
bobby1290@hotmail.com
Body:
Just looking for bit of clarity regarding order. Order
number #3123. For past 5 days Tracking has stated Info received,
with no change? Is this with a Delivery company ?
Thanks
Hi there,
Good news, order 3123 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL360370770YP
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London