Case #1057 — Marlow London

Subject: Order confirmation and tracking – order placed 22 July Hello, I placed an order with you on 22 July for £54.95, but unfortunately I have accidentally deleted my order confirmation email. The payment appears on my bank statement as SP MARLOWLONDON. Please could you locate my order and confirm my order number and whether it has been dispatched? If it has been dispatched, please could you send me the tracking information. The order was placed using this email address: [your email address] Many thanks Sent from Outlook for Android<https://aka.ms/AAb9ysg>

Hi Anna , I feeling a little anxious about my order. Your reviews are not very good. Is the bag an original longchamp? Thank you Sent from Outlook for Android<https://aka.ms/AAb9ysg> ________________________________ From: support@marlow-london.com <support@marlow-london.com> Sent: Friday, 31 July 2026 05:22:31 To: Azmina Vaid <AVaid@harbinger.org.uk> Subject: Re: Subject: Order confirmation and tracking – order placed 22 July Hi there, Thank you for reaching out, and no problem at all about the deleted email. I can see your payment on our system (SP MARLOWLONDON, 22 July, £54.95), and I will look up your order right now using your email address and the details you have provided. I will come straight back to you with your order number and the current status of your order - whether it has shipped yet and, if so, your tracking information. Thank you for your patience, and I will be in touch very shortly. Warm regards, Anna Customer Care Team Marlow London

Hi Anna, Thank you for that reassurance. I used azmina50@hotmail.com and I have received the tracking details. Thank you for your help and I look forward to receiving my bag. Kind regards, Azmina Sent from Outlook for Android<https://aka.ms/AAb9ysg> ________________________________ From: support@marlow-london.com <support@marlow-london.com> Sent: Sunday, 02 August 2026 13:09:47 To: Azmina Vaid <AVaid@harbinger.org.uk> Subject: Re: Subject: Order confirmation and tracking – order placed 22 July Hi there, I completely understand the anxiety, and I want to reassure you straightaway on both points. Marlow London is absolutely a real, legitimate business, and your order from 22 July is genuine and being prepared for dispatch. On whether the bag is an original Longchamp: we are not an authorised Longchamp stockist. We sell manufacturer-direct bags in similar styles - made by the same kind of manufacturer that supplies major fashion retailers. The reason our prices are so much lower is purely the supply chain: we buy directly from the maker and cut out middlemen. The quality of make and materials doesn't change at all - the saving is simply in how we source. I'm just checking our system with your payment details now. It can take a few minutes to show up, but I should have your full order confirmation and tracking very shortly. If it doesn't come through in the next little bit, did you perhaps use a different email address when you checked out? Warm regards, Anna Customer Care Team Marlow London