Case #1060 — Marlow London

louisemckenziex85@gmail.com · order 3535 · state imported · label none yet · rung 0

Facts

Subject

New customer message on 30 July 2026 at 09:38

Thread status

open

SLA due

not set

Opened

2026-07-30 08:40:56

Closed

—

Last updated

2026-08-14 19:30:08

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Latest draft

from decision #2242 · action=reply · 2026-07-30 08:41:25 · dry-run

Hi Louise, Thanks for reaching out! I can see your order has been dispatched with the tracking number UL372063238YP, and I understand the tracking is showing as not found at the moment - that can happen sometimes if it's just been handed to the courier and hasn't quite registered in their system yet. Good news, you can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL372063238YP Because of the higher order volume from our current sale, shipping times have increased a little, and we estimate your package to arrive within about 8 to 12 days. If the tracking still hasn't updated after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Plain shipped WISMO: order fulfilled with real tracking number, customer asking only about tracking status with no delay complaint, no anger, no other request.

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Full thread

in louisemckenziex85@gmail.com → support@marlow-london.com customer 2026-07-30 08:40:56

You received a new message from your online store's contact form. Country Code: GB Name: Louise Mckenzie Email: louisemckenziex85@gmail.com Body: I have tried to track my order UL372063238YPand it’s saying not found ??

out support@marlow-london.com → louisemckenziex85@gmail.com tool 2026-07-30 08:41:26