Case #1061 — Marlow London
farida.ahmed55@hotmail.com · order 3052 · state imported · label none yet · rung 0
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open
not set
2026-07-30 08:50:11
—
2026-08-14 19:30:08
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Latest draft
from decision #2244 · action=reply · 2026-07-30 08:51:59 · dry-run
Hi Farida,
I'm so sorry to hear your parcel hasn't arrived yet, and I completely understand how disappointing this must be - especially as it's such a special gift for your granddaughter's birthday.
I've found your order #3052 in our system. The good news is that it has been dispatched and is on its way to you. You can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484946491YQ
Given that you're over a week in and current shipping times are typically 8 to 12 days, it should be arriving very soon - I would expect it within the next few days. Tracking updates can sometimes lag behind the actual movement of the parcel as it travels between hubs, so it may be closer than the last tracking update shows.
As a sincere apology for the disappointment and the worry this has caused, here is a store credit code for your next order: STORECREDIT15
If it still hasn't arrived by the end of this week or if you notice anything unusual on the tracking page, please come straight back to me and we'll investigate further.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Birthday gift missed deadline; customer disappointed about delayed delivery. Providing tracking link, realistic timeline (expecting next few days), and shipping-complaint goodwill code. Not auto-sending due to personal/emotional context requiring human touch.
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Hi there
Still havent received my parcel.
Very disappointed. Was a birthday gift for my granddaughter.
Can you please make enquiries as to what has happened with parcel.
Been over a week now.
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
Hi Farida,
I'm so sorry to hear your parcel hasn't arrived yet, and I completely understand how disappointing this must be - especially as it's such a special gift for your granddaughter's birthday.
I've found your order #3052 in our system. The good news is that it has been dispatched and is on its way to you. You can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484946491YQ
Given that you're over a week in and current shipping times are typically 8 to 12 days, it should be arriving very soon - I would expect it within the next few days. Tracking updates can sometimes lag behind the actual movement of the parcel as it travels between hubs, so it may be closer than the last tracking update shows.
As a sincere apology for the disappointment and the worry this has caused, here is a store credit code for your next order: STORECREDIT15
If it still hasn't arrived by the end of this week or if you notice anything unusual on the tracking page, please come straight back to me and we'll investigate further.
Warm regards,
Anna
Customer Care Team
Marlow London