Case #1065 — Marlow London
arita.kunicka@gmail.com · order 3381 · state imported · label none yet · rung 0
Facts
Important news about your order #3381
open
not set
2026-07-30 09:07:26
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #2421 · action=reply · 2026-07-31 12:31:50 · dry-run
Hi Arita,
Thank you so much for your kind message - we really appreciate your patience and understanding.
We will make sure your tote arrives as quickly as possible, and we're so glad your friend will receive her gift soon. Thank you for choosing Marlow London.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is acknowledging our previous email and confirming she will wait for delivery; a brief thank you response with no action needed.
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Hello how long need to wait for my order as its a gift for girl for girl.
But she is flying today back to Lithuania.
On Mon, 27 Jul 2026, 21:26 Marlow-London, <support@marlow-london.com> wrote:
> This email contains information about your order. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
>
>
>
>
> [image: logo black]
> <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_0>
> [image: logo black]
> <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_1>
> [image: Order tracking webshop]
> <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_2>
> *Dear Arita,*
>
> The shipping label has been printed and the carrier has been notified.
> You can track your package using the button below.
> Kind regards,
>
> Maggie
> Track your order
> <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_3>
> *Order: #3381*
>
> 1 x LONGCHAMP LE PLIAGE TOTE - NAVY
> 54.95 GBP
> *You might also like this?*
> [image: Image of HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS]
> <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_4>
> HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS
> € 39,95 € 135,00
> Shop now <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_5>
> [image: Image of LONGCHAMP LE PLIAGE TOTE - BLACK]
> <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_6>
> LONGCHAMP LE PLIAGE TOTE - BLACK
> € 54,95 € 100,00
> Shop now <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_7>
> [image: Image of Edith | Everyday Comfort Sleeve Tee]
> <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_8>
> Edith | Everyday Comfort Sleeve Tee
> € 29,95 € 75,00
> Shop now <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_9>
> [image: USP] <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_10>
> Homepage <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_11>
> Track your order
> <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_12>
> Contact <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_13>
> © 2026 MARLOW LONDON
> Don't want to receive any more emails? Unsubscribe
> <https://ctrk.klclick1.com/l/01KYJM3NP6C1FXB4F1V6S7P518_14>.
>
Hi there,
I'm so sorry to hear the tote is a gift for someone who's flying out today - that's really disappointing timing, and I completely understand the urgency.
I can see your order #3381 (the navy Longchamp Le Pliage tote) has shipped. With our current shipping times at 8 to 12 days due to higher order volume, I'm afraid it's very unlikely to arrive in time for her flight, and I'm genuinely sorry we can't make that happen this time around.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL367605449YP
As a small gesture for the inconvenience, here's a code for £15 off your next order: STORECREDIT15
If there's anything else I can help with, please just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Hello,
Thank you for your email,
I will wait for the tote bag and will send my gift ti person when its
arrives.
Thank you for update.
Kind regards,
Arita Kunicka
On Fri, 31 Jul 2026, 05:27 , <support@marlow-london.com> wrote:
> Hi there,
>
> I'm so sorry to hear the tote is a gift for someone who's flying out today
> - that's really disappointing timing, and I completely understand the
> urgency.
>
> I can see your order #3381 (the navy Longchamp Le Pliage tote) has
> shipped. With our current shipping times at 8 to 12 days due to higher
> order volume, I'm afraid it's very unlikely to arrive in time for her
> flight, and I'm genuinely sorry we can't make that happen this time around.
>
> You can follow it here:
> https://marlow-london.com/apps/parcelpanel?nums=UL367605449YP
>
> As a small gesture for the inconvenience, here's a code for £15 off your
> next order: STORECREDIT15
>
> If there's anything else I can help with, please just let me know.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Arita,
Thank you so much for your kind message - we really appreciate your patience and understanding.
We will make sure your tote arrives as quickly as possible, and we're so glad your friend will receive her gift soon. Thank you for choosing Marlow London.
Warm regards,
Anna
Customer Care Team
Marlow London