Case #1069 — Marlow London
victoria_townsend@hotmail.com · order 2970 · state imported · label none yet · rung 0
Facts
A shipment from order #2970 is on the way
open
not set
2026-07-30 10:16:30
—
2026-08-14 19:30:08
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Latest draft
from decision #2254 · action=reply · 2026-07-30 10:18:23 · dry-run
Hi Victoria,
Thank you for reaching out, and I appreciate you checking in on the status.
Good news - your order #2970 is definitely on its way to you. Sometimes tracking can take a little while to update in the early stages, especially when the parcel is being prepared for handover to the courier. This is completely normal, and you can usually expect to see updates within the next few days.
Right now we estimate your package to arrive within about 7 to 12 days.
If it still hasn't shown any movement after about a week, please let me know and I'll look into it for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipped WISMO case: fulfilled order with tracking, customer asking for delivery update, no refund/anger/other issues.
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Full thread
Good Morning
Please could I have an update for the below order?
According to the EVRI tracking it has not yet been received by them.
Many Thanks
Victoria
Victoria Townsend
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: 22 July 2026 19:43
To: victoria_townsend@hotmail.com <victoria_townsend@hotmail.com>
Subject: A shipment from order #2970 is on the way
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AAANpo2SQ1EQBXFkEj-K1ZEZ-laSh2QhXkPr3XMQvwwvScCLQtvjZyirDZjqBayuR9JfwMd7hRFRf_3TxuknGYr9aNyaqaqPZLyzNLf-NO6KSYSDcIX1bDlNSRnl5egYkxFNN9TwtE__GU3-RybdQ3k1bExCeiuvJ74o5ijcd8kKNAGGsGnvHOhN-_sBId4u7A8qRVOuuPro9Se_pK8a4gWkdbGNpvvbpCH1Pl-F4Y-3Ym7GE8jrT574myGXU3pGtdKe1ZQsnmyBEgvr6_9Id8YHRGaDgFxWDagHLXxwq3HeH3O9jNuK4bp7-veZ2cHzeD6X-rU8KSo3qk30E2hPqcMTgg==>
Shipped
On its way, Victoria
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2620400700443151
Carrier: YunExpress
Track now<https://marlow-london.com/_t/c/v3/AAA-_1x4N3hog3eeE0qFO4unpAlFt3z3BGsbk6SGeLu2qq6E5DDnkXNh0FXKpl--JGdGla2fEXTsbO3KXrdl24q86vTxlg0xTj3f8jyweGZpa84FAHbMVO6y85ncoUXDDiQkyNxKwnGfy5dvXlTqYin4K8qTKu92MFoorSt647t-xvYHi9JQXQDgkG-4j3pBakzvS0ArGEKlNnTwAEKFEJKsCqR6Wne59Id9amPv0j9G7I8SAZt22EPmjwHKoYE53F8L_GZCVqu4_TZ-Vo_OcCOKNxcBaZnulX-9nVG_3N53wU8lEKczLxDcEe65bEJM1wf_q_zPaIwYIaIVQMbgtr2ub6tDl--VP6UeVBTsm5gulJE9fQ==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AAC2y93-kJz8IkBEy52Po_nmqVuJTlndqYNhZIhOMoCbFq0KFlBfsx8Kv0eUNHDxYNQRGHKxarNM-tdL46PAqfSMUVKhli--uANn4oUbeOczC_hSdQonREcvwq5AM_oBwVWtRwKSzHjH67vdHeffemt6mmW35FSuzhL1R_QGA7S0suNauVAHf4hYfi6LYvXEaHtqLO4I3jZBShcshXS9FFEslsu--siUVu1xcTe06Ws1sI2Nr_TauSf6suXjmkIPbNyculCeuV29_M1Vj3c91Po1qTLsLdRC-qPKaAHzfDgX0K9EE_666hw1lcp_JVlDyOntSDp7aXqT-CqErDwfFKrKU1E=>.
Items shipped
LONGCHAMP LE PLIAGE TOTE - TERRA - Terra · Terra · Qty 1
Order number
#2970
Shipping to
Victoria Townsend
Empingham, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi Victoria,
Thank you for reaching out, and I appreciate you checking in on the status.
Good news - your order #2970 is definitely on its way to you. Sometimes tracking can take a little while to update in the early stages, especially when the parcel is being prepared for handover to the courier. This is completely normal, and you can usually expect to see updates within the next few days.
Right now we estimate your package to arrive within about 7 to 12 days.
If it still hasn't shown any movement after about a week, please let me know and I'll look into it for you.
Warm regards,
Anna
Customer Care Team
Marlow London