Case #1075 — Marlow London
shazzacurley@gmail.com · order — · state imported · label none yet · rung 0
Facts
Can we help you, Sharon?
open
not set
2026-07-30 12:39:24
—
2026-08-14 19:30:08
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Latest draft
from decision #2276 · action=reply · 2026-07-30 12:39:52 · dry-run
Hi Sharon,
I am so sorry you missed the deadline on that code! These things happen, and I completely understand.
Unfortunately, discount codes are typically one-time use with set deadlines, so I am not able to resend one once the window has closed. I would rather be honest with you than promise something I cannot deliver.
However, we would absolutely love to have you browse and order whenever you are ready. You can explore our full collection here: https://marlow-london.com/
And if you have any questions about products as you browse, I am always here to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Pre-sale code request after deadline has passed - codes are post-sale only; direct to store with warmth and honesty instead of re-offering.
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Full thread
Hi Jessica,
Please re-send the 20% discount code again, as I may have missed the
deadline.
Thanks so much
Sharon Curley
On Wed, 29 Jul 2026 at 21:35, Marlow-London <support@marlow-london.com>
wrote:
> Hi Sharon,
>
> My name is Jessica, and I’m here at *MARLOW LONDON *to make sure your
> shopping experience is absolutely wonderful. I noticed you left a few
> beautiful pieces in your cart, but your order hasn’t gone through yet. Can
> we help with anything? Don’t hesitate to reach out — we’re here for you! 💖
>
> We don’t want you to miss out on the pieces you had your eye on, so here’s
> one *last chance* to complete your order with an *exclusive 20% discount*,
> valid for the next *12 hours only*. After that, I won’t be able to extend
> it — this really is your final chance!
>
> ✨ *Use code:* *YOUARESPECIAL20*
> to finish your order and enjoy *20% off*, valid for the next 12 hours
> only.
>
> 👉 Click here to complete your order
>
> We truly appreciate your interest in our products and hope to welcome you
> back soon.
>
> With love,
> *MARLOW LONDON *❤️
>
> *Don’t want to receive emails anymore? Unsubscribe
> <https://ctrk.klclick1.com/l/01KYQSD83J572T1ND7Q09J950P_0>*
>
Hi Sharon,
I am so sorry you missed the deadline on that code! These things happen, and I completely understand.
Unfortunately, discount codes are typically one-time use with set deadlines, so I am not able to resend one once the window has closed. I would rather be honest with you than promise something I cannot deliver.
However, we would absolutely love to have you browse and order whenever you are ready. You can explore our full collection here: https://marlow-london.com/
And if you have any questions about products as you browse, I am always here to help.
Warm regards,
Anna
Customer Care Team
Marlow London