Case #1078 — Marlow London
manishashafi20@gmail.com · order 3117 · state imported · label none yet · rung 0
Facts
Order update #3117
open
not set
2026-07-30 14:34:01
—
2026-08-14 19:30:08
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Latest draft
from decision #2289 · action=reply · 2026-07-30 14:35:37 · dry-run
Hi there,
Thank you for reaching out, and I completely understand you're keen to get this in time for the birthday - that makes total sense.
I can see your order #3117 is on its way. The tracking currently shows "information received", which is just the very first stage - it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, and there's nothing to worry about there.
Given our current shipping times, we estimate your order will arrive within about 7 to 12 days. I won't promise it will definitely make the birthday (international shipping can be a bit unpredictable at this stage), but I'm keeping a close eye on it and will update you the moment the tracking shows any movement.
You can follow the full tracking here: https://marlow-london.com/apps/parcelpanel?nums=UL360371191YP
As a token for the uncertainty here, I've got you a code for £15 off your next order: STORECREDIT15.
If the tracking is still stuck after about a week, or if you have any other concerns, please just let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipped WISMO with birthday deadline requires honest timing assessment and STORECREDIT15 code per HARD RULE; needs human review before send.
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Please can i get an update for my order
It seems to not be trackable on royal mail website when i use the tracking
number
And through your portal
All it says is info received which was 4days ago
When will i get my parcel? Its for a birthday present
And when i placed the order it says it would of been shipped next day
Tracking -
UL360371191YP
<https://marlow-london.com/apps/parcelpanel?nums=UL360371191YP>
Order -
#3117
Thank you
Hi there,
Thank you for reaching out, and I completely understand you're keen to get this in time for the birthday - that makes total sense.
I can see your order #3117 is on its way. The tracking currently shows "information received", which is just the very first stage - it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, and there's nothing to worry about there.
Given our current shipping times, we estimate your order will arrive within about 7 to 12 days. I won't promise it will definitely make the birthday (international shipping can be a bit unpredictable at this stage), but I'm keeping a close eye on it and will update you the moment the tracking shows any movement.
You can follow the full tracking here: https://marlow-london.com/apps/parcelpanel?nums=UL360371191YP
As a token for the uncertainty here, I've got you a code for £15 off your next order: STORECREDIT15.
If the tracking is still stuck after about a week, or if you have any other concerns, please just let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London