Case #1081 — Marlow London

4nya30@gmail.com · order 2851 · state imported · label none yet · rung 0

Facts

Subject

New customer message on 30 July 2026 at 16:24

Thread status

open

SLA due

not set

Opened

2026-07-30 15:26:03

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

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Latest draft

from decision #2297 · action=reply · 2026-07-30 15:36:54 · dry-run

Hi Anya, Thank you for reaching out, and I'm sorry to hear you've changed your mind about the order. I've checked, and unfortunately your order has already shipped and is on its way to you now - there's nothing we can change or stop from our end at this stage. When it arrives, please just message me and we can work through the return options together. I will make sure we look after you properly. You can track your parcel here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484342118YQ Warm regards, Anna Customer Care Team Marlow London

Reasoning: Buyer's remorse cancel on a fulfilled order in transit. Policy: cannot cancel after shipment; offer to handle return once delivered.

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Full thread

in 4nya30@gmail.com → support@marlow-london.com customer 2026-07-30 15:26:03

You received a new message from your online store's contact form. Country Code: GB Name: Anya Email: 4nya30@gmail.com Body: I am exercising my right to cancel this order.I no longer want the item-stop the order and refund me in full.

in 4nya30@gmail.com → support@marlow-london.com customer 2026-07-30 15:36:08

I no longer want this item return it and give me a full refund. On Thu, 30 Jul 2026 at 2:50 am, Marlow-London <support@marlow-london.com> wrote: > Track your order now via the Track & Trace link. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > > > > > [image: logo black] > <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_0> > [image: logo black] > <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_1> > [image: Order tracking webshop] > <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_2> > *Your package is on its way, Gavin!* > > Thank you for trusting us! 💛 > Your order is on its way and will arrive soon — we can’t wait for you to > receive it. > ✨ Track your package using the button below: > [image: Order tracking] > <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_3> > Track your order > <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_4> > *Order: #2851* > > 1 x LONGCHAMP LE PLIAGE TOTE - BLACK > 54.95 GBP > *You might also like this?* > [image: Image of HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS] > <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_5> > HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS > € 39,95 € 135,00 > Shop now <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_6> > [image: Image of LONGCHAMP LE PLIAGE TOTE - NAVY] > <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_7> > LONGCHAMP LE PLIAGE TOTE - NAVY > € 54,95 € 135,00 > Shop now <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_8> > [image: Image of Edith | Everyday Comfort Sleeve Tee] > <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_9> > Edith | Everyday Comfort Sleeve Tee > € 29,95 € 75,00 > Shop now <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_10> > [image: USP] <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_11> > Homepage <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_12> > Track your order > <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_13> > Contact <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_14> > © 2026 MARLOW LONDON > Don't want to receive any more emails? Unsubscribe > <https://ctrk.klclick1.com/l/01KYRBDNG84QA61CTEYQZWC3Y4_15>. >

out support@marlow-london.com → 4nya30@gmail.com tool 2026-07-31 04:43:10