Case #1089 — Marlow London
mccallionhelen@rocketmail.com · order 3391 · state imported · label none yet · rung 0
Facts
Order
open
not set
2026-07-30 19:25:03
—
2026-08-14 19:30:08
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from decision #2320 · action=reply · 2026-07-30 20:21:29 · dry-run
You're very welcome, Helen! Thanks so much for choosing Marlow London. If you have any questions as your orders arrive, please just get in touch.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Pure thank you message with no further action needed — warm closing reply.
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Full thread
Hello I am sorry to bother you. I was looking for an update on 2 orders I made. When I am trying to track them nothing is coming up both order numbers are 3146 and 3391. Thank you
Sent from my iPhone
Hi Helen,
No bother at all, I am happy to help! I can see both of your orders have been dispatched and are on their way to you.
For order #3391: https://marlow-london.com/apps/parcelpanel?nums=YT2620900708229528
For order #3146: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0485231375YQ
You should be able to follow both orders using those links. They are currently in transit and we estimate they should arrive within about 7 to 12 days. With international parcels, the tracking can sometimes seem quiet for a bit while your parcel moves between courier hubs, but rest assured both orders are on their way.
If either one still is not showing up after about a week, just let me know and I will look into it for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Perfect thank you so much for your help it’s much appreciated.
Sent from my iPhone
> On 30 Jul 2026, at 8:25 pm, support@marlow-london.com wrote:
>
> Hi Helen,
>
> No bother at all, I am happy to help! I can see both of your orders have been dispatched and are on their way to you.
>
> For order #3391: https://marlow-london.com/apps/parcelpanel?nums=YT2620900708229528
>
> For order #3146: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0485231375YQ
>
> You should be able to follow both orders using those links. They are currently in transit and we estimate they should arrive within about 7 to 12 days. With international parcels, the tracking can sometimes seem quiet for a bit while your parcel moves between courier hubs, but rest assured both orders are on their way.
>
> If either one still is not showing up after about a week, just let me know and I will look into it for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
You're very welcome, Helen! Thanks so much for choosing Marlow London. If you have any questions as your orders arrive, please just get in touch.
Warm regards,
Anna
Customer Care Team
Marlow London