Case #1094 — Marlow London

Hi,   I am still waiting for this order to be delivered. Please can you advise when I should expect to receive it.  Many thanks  Sarah.  Sent from my iPhone On 19 Jul 2026, at 09:17, MARLOW LONDON <support@marlow-london.com> wrote:  Order confirmation   Order confirmed Thank you, Sarah We're preparing your order with care. You'll get a shipping update as soon as it's on its way. A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order. Shop now Order number #2642 Order summary ROSE | WIDE-LEG ELASTIC WAIST SUMMER SHORTS - UK 10 (M) / Black UK 10 (M) / Black · Qty 1 £39.95 Camila | Everyday Comfort Dress - Dress (almost sold out) / S Dress (almost sold out) / S · Qty 1 £59.95 CAITRÍONA | PASTEL STRIPE MIDI DRESS - UK 8 (S) UK 8 (S) · Qty 1 £39.95 Subtotal £111.88 Shipping £0.00 Discount -£27.97 Total £111.88 Shipping to Sarah Douglas 104 Windermere Road LA9 5EZ Kendal United Kingdom Payment Shopify payments View order   Follow us Facebook

Hi Anna, Thank you for getting back to me so quickly. Unfortunately I go on holiday this weekend. Please can this order be cancelled for a refund please. Thank you. Sarah. Sent from my iPhone > On 30 Jul 2026, at 22:05, support@marlow-london.com wrote: > > Hi Sarah, > > Thanks for reaching out! > > Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days. > > You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003002682486CN > > If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. > > Warm regards, > Anna > Customer Care Team > Marlow London

Hi Anna, Many you for looking into this for me. Please can you confirm that this order has been cancelled for a refund. Many thanks Sarah. Sent from my iPhone > On 2 Aug 2026, at 14:59, support@marlow-london.com wrote: > > Hi Sarah, > > Thank you for getting back to me, and I completely understand with your holiday coming up this weekend. > > I can see your order #2642 has been processed and is at the dispatch stage. I'm checking right now with our team whether we can still catch it and stop the shipment before it goes out. If we can stop it in time, your full refund will be processed right away. > > Let me look into this immediately and come back to you as soon as I know what we can do. > > Please do not worry about whether you are entitled to a refund. You are, and however this resolves, you will get exactly what you are asking for, whether that is by us catching it now or once it reaches you. > > Warm regards, > Anna > Customer Care Team > Marlow London

Hi Anna, Please can you update me on the status on my refund. Many thanks Sarah. Sent from my iPhone > On 4 Aug 2026, at 07:31, Sarah Douglas <scooperdouglas@me.com> wrote: > > Hi Anna, > > Many you for looking into this for me. Please can you confirm that this order has been cancelled for a refund. > > Many thanks > > Sarah. > > > Sent from my iPhone > >> On 2 Aug 2026, at 14:59, support@marlow-london.com wrote: >> >> Hi Sarah, >> >> Thank you for getting back to me, and I completely understand with your holiday coming up this weekend. >> >> I can see your order #2642 has been processed and is at the dispatch stage. I'm checking right now with our team whether we can still catch it and stop the shipment before it goes out. If we can stop it in time, your full refund will be processed right away. >> >> Let me look into this immediately and come back to you as soon as I know what we can do. >> >> Please do not worry about whether you are entitled to a refund. You are, and however this resolves, you will get exactly what you are asking for, whether that is by us catching it now or once it reaches you. >> >> Warm regards, >> Anna >> Customer Care Team >> Marlow London

You received a new message from your online store's contact form. Country Code: GB Name: Sarah Douglas Email: scooperdouglas@me.com Body: Hi, my order #2642 has still not arrived with me please can you confirm that you are processing a refund. Many thanks Sarah.

Hi Anna, I am still waiting for this to be resolved. Please can you contact me with an update. Many thanks Sarah. Sent from my iPhone > On 5 Aug 2026, at 22:22, Sarah Douglas <scooperdouglas@me.com> wrote: > > Hi Anna, > > Please can you update me on the status on my refund. > > Many thanks > > Sarah. > > > Sent from my iPhone > >> On 4 Aug 2026, at 07:31, Sarah Douglas <scooperdouglas@me.com> wrote: >> >> Hi Anna, >> >> Many you for looking into this for me. Please can you confirm that this order has been cancelled for a refund. >> >> Many thanks >> >> Sarah. >> >> >> Sent from my iPhone >> >>>> On 2 Aug 2026, at 14:59, support@marlow-london.com wrote: >>> >>> Hi Sarah, >>> >>> Thank you for getting back to me, and I completely understand with your holiday coming up this weekend. >>> >>> I can see your order #2642 has been processed and is at the dispatch stage. I'm checking right now with our team whether we can still catch it and stop the shipment before it goes out. If we can stop it in time, your full refund will be processed right away. >>> >>> Let me look into this immediately and come back to you as soon as I know what we can do. >>> >>> Please do not worry about whether you are entitled to a refund. You are, and however this resolves, you will get exactly what you are asking for, whether that is by us catching it now or once it reaches you. >>> >>> Warm regards, >>> Anna >>> Customer Care Team >>> Marlow London

Hi Please can you advice on how I return my order #2642. Items ROSE | WIDE-LEG ELASTIC WAIST SUMMER SHORTS, Camila | Everyday Comfort Dress and CAITRÍONA | PASTEL STRIPE MIDI DRESS Returning as order arrived too late for intended use. Many thanks Sarah. Sent from my iPhone