cs.gohigherlevel

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Case #110 — Marlow London

chrisbasswalker@gmail.com · order 1405 · state imported · label none yet · rung 0

Facts

A shipment from order #1405 is on the way
open
not set
2026-06-26 09:38:43
2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #294 · action=escalate · 2026-06-30 16:16:33 · dry-run

Dear Chris, Thank you for writing again, and I am genuinely sorry. You placed your trust in us as a first-time customer, and we have let you down. There is no good excuse for that, and I am not going to offer you another reassurance that fails to follow through. I want to be straightforward with you: I am escalating your case to our management team right now, as a matter of urgency. They will contact the courier directly using your tracking details to establish exactly where your parcel is and what is causing this delay. You will receive a proper update with a real answer. I hear that you are considering seeking legal advice to recover your payment, and I respect that entirely. It is a reasonable response given how long this has taken. I hope we have the chance to sort this out for you directly and quickly. If your order cannot be confirmed as arriving very soon, we will ensure you receive a full resolution, whether that is delivery or a refund to your original payment method. Again, I am truly sorry. You should not have had to push this hard to get a response, and we will make this right. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Customer is threatening legal action via solicitor over a non-delivered order (shipped 19 Jun, 11 days ago), which requires a real tracking lookup, delivery proof investigation, and management review — all beyond the AI's authority.

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Money action — admin only

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Full thread

in chrisbasswalker@gmail.com → support@marlow-london.com customer 2026-06-26 09:38:43
I have not received it yet. Please follow this up and inform me why this is so. Chris Walker On Fri, 19 Jun 2026, 07:52 MARLOW LONDON, <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AAB25TlWLvznG6afrvOWg1CPwU00IIF_AavxTvfDE_f13W5XKefEMhJ9Ukxz_9tQ7s9EWOtrJQQ45Y1NIkowrjtjy0popyp4EQkRvWNxJxSIY73cXkKTxmcqMCRiF1tEHWyqv4Jc7_q7cBM6QZjCX5TRjvMrcJUcrKH406BUZ4LHd1nCHsaxfiM-OonEu_H2LaRPvd_fQF7Mp-V3u_x9eUVspGCp-xC5W31dql5kYOo6VvlY7l9fJIAQDXWoZVenU3My1aNQ_I9ILHMidUfgCsX3ZPrw-IYLZpXbOCACRbUleUTl0EY6a3LzI-5QJGEZUL8jMjLPOAvOrj_HxUnfJGpFqw==> > > > > Shipped > On its way, Chris > > Your order has left our boutique. Track your package below to see when > it'll arrive. > > Tracking number > > 4PX3002898358697CN > > Carrier: Other > Track now > <https://marlow-london.com/_t/c/v3/AABESOX4IuJWNwSUx5Uy6dCkbyE3dsruoB__QYJaUaDeMluaN62an-6K3ZUlxu_3woP_Z-Q_Jv9gsiTok6rQ1vutgQBTvfnt7yayHlOwBROnlMztOUODXsRvDj_1pRGvHSPozN8LYlloZ86Ima1ssmpZtzaMlJjT9HuPkALjshxAltQ8cObz3dqkocY93w-r5VkV2yseavwTgqel6lT4MT5k8CPwdzDbYLUXDEU5LCTIR7MkmNIdGcYTsRtzK9RDASeZKUhAfgNRiHPxLaNj6b807v_pJB6It07rXa67iTQnLbz8WwKKIy6UJri82rzPGGiMFPHd2P7Fedu9teG8bAVa6ohgRbuGiEATYYN7eENA1mRZ5g==> > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order at marlow-london.com > <https://marlow-london.com/_t/c/v3/AAAvHWeF_YkcLy9qLXQA2aApt4jMoQlLgzTtu0Rg5AE8IXKERFcOlZMk0XUqrGa-Ml2gbB3vM0nHCavzvCa1mx-B38OZLiLw7k_N7KyXIuLmSvtUtY0qZj-ZLsX7fjP9RnjJJeSFQrOo0tA_M0o_-YgyKXPe5_dn7ZPgZPOKg5oaJgdaHl9RSmugYPW1E_J2EL6UYeV_HkZOkOJ3-7d6eIWtfyVrUzGYgeKHpQ3S8vKcHD7rNx6F7ZSx0oyQa8GQGh7Vqw4oeQJxE40aojDCoySmMwwLEDpXnoPJH0F0DSdzu-FiOEyi9Z5PPq03V--6Tvsf8qTqty4ssG1XLw8XRHaJxXc=> > . > > Items shipped > KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Light Blue / UK 24 (5XL) · Light > Blue / UK 24 (5XL) · Qty 1 > > Order number > > #1405 > > Shipping to > > Chris Walker > TWICKENHAM,, United Kingdom > > Questions about your delivery? Reply to this email and we'll help right > away. > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AADMC4Jma3pWdmJk1xKs-mxcE67xgjhrAgZKC-ziWTfIkbCmTou-_kW7N7FxxOZJkFY-ypth-y2F0bYVWJyVWvPSiV6ZESGxe9rFJbNSDMoQ16sORchJW440tbkx0BC7VvqRXlhxR708YHxPWP4NTPSTSwF8PB9Sih2hXgTy7x7YUqAfNxu6yTGI01T3ofwqnlybJQlpmOeCRrtE6SUyqEUJxPCVUZeyapBaKjO2vfGHwC3p_dyJq7oRg0sIe43dKTAT7f1KQJEw2-XTV0bUFWZMPAb2pbppdyw69uonKxLbUl11_zdyMSzxpw_TZUrglnHoZIEoo3mlzFQ=> >
out support@marlow-london.com → chrisbasswalker@gmail.com human_external 2026-06-27 00:04:11
Dear Chris, Thank you for getting in touch. We sincerely apologise that your order has not yet arrived, and we completely understand your concern. We have checked your order and can confirm that it is still on its way. While the tracking has not updated as quickly as expected, your parcel is still progressing through the shipping process and should begin updating again shortly. We expect your order to arrive within the next several working days. As an apology for the delay and the inconvenience caused, we would like to offer you a £20 store credit for a future purchase. You can use the code STORECREDIT20 at checkout. Thank you for your patience and understanding. We truly appreciate your support, and we're confident your order will be with you very soon. Kind regards, Marlow London Support On Fri, Jun 26, 2026 at 11:37, Chris Walker <chrisbasswalker@gmail.com> wrote: I have not received it yet. Please follow this up and inform me why this is so. Chris Walker On Fri, 19 Jun 2026, 07:52 MARLOW LONDON, <support@marlow-london.com (mailto:support@marlow-london.com)> wrote: (https://marlow-london.com/_t/c/v3/AAB25TlWLvznG6afrvOWg1CPwU00IIF_AavxTvfDE_f13W5XKefEMhJ9Ukxz_9tQ7s9EWOtrJQQ45Y1NIkowrjtjy0popyp4EQkRvWNxJxSIY73cXkKTxmcqMCRiF1tEHWyqv4Jc7_q7cBM6QZjCX5TRjvMrcJUcrKH406BUZ4LHd1nCHsaxfiM-OonEu_H2LaRPvd_fQF7Mp-V3u_x9eUVspGCp-xC5W31dql5kYOo6VvlY7l9fJIAQDXWoZVenU3My1aNQ_I9ILHMidUfgCsX3ZPrw-IYLZpXbOCACRbUleUTl0EY6a3LzI-5QJGEZUL8jMjLPOAvOrj_HxUnfJGpFqw==) Shipped On its way, Chris Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number 4PX3002898358697CN Carrier: Other Track now (https://marlow-london.com/_t/c/v3/AABESOX4IuJWNwSUx5Uy6dCkbyE3dsruoB__QYJaUaDeMluaN62an-6K3ZUlxu_3woP_Z-Q_Jv9gsiTok6rQ1vutgQBTvfnt7yayHlOwBROnlMztOUODXsRvDj_1pRGvHSPozN8LYlloZ86Ima1ssmpZtzaMlJjT9HuPkALjshxAltQ8cObz3dqkocY93w-r5VkV2yseavwTgqel6lT4MT5k8CPwdzDbYLUXDEU5LCTIR7MkmNIdGcYTsRtzK9RDASeZKUhAfgNRiHPxLaNj6b807v_pJB6It07rXa67iTQnLbz8WwKKIy6UJri82rzPGGiMFPHd2P7Fedu9teG8bAVa6ohgRbuGiEATYYN7eENA1mRZ5g==) A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order at marlow-london.com (https://marlow-london.com/_t/c/v3/AAAvHWeF_YkcLy9qLXQA2aApt4jMoQlLgzTtu0Rg5AE8IXKERFcOlZMk0XUqrGa-Ml2gbB3vM0nHCavzvCa1mx-B38OZLiLw7k_N7KyXIuLmSvtUtY0qZj-ZLsX7fjP9RnjJJeSFQrOo0tA_M0o_-YgyKXPe5_dn7ZPgZPOKg5oaJgdaHl9RSmugYPW1E_J2EL6UYeV_HkZOkOJ3-7d6eIWtfyVrUzGYgeKHpQ3S8vKcHD7rNx6F7ZSx0oyQa8GQGh7Vqw4oeQJxE40aojDCoySmMwwLEDpXnoPJH0F0DSdzu-FiOEyi9Z5PPq03V--6Tvsf8qTqty4ssG1XLw8XRHaJxXc=). Items shipped KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Light Blue / UK 24 (5XL) · Light Blue / UK 24 (5XL) · Qty 1 Order number #1405 Shipping to Chris Walker TWICKENHAM,, United Kingdom Questions about your delivery? Reply to this email and we'll help right away. Follow us Facebook (https://marlow-london.com/_t/c/v3/AADMC4Jma3pWdmJk1xKs-mxcE67xgjhrAgZKC-ziWTfIkbCmTou-_kW7N7FxxOZJkFY-ypth-y2F0bYVWJyVWvPSiV6ZESGxe9rFJbNSDMoQ16sORchJW440tbkx0BC7VvqRXlhxR708YHxPWP4NTPSTSwF8PB9Sih2hXgTy7x7YUqAfNxu6yTGI01T3ofwqnlybJQlpmOeCRrtE6SUyqEUJxPCVUZeyapBaKjO2vfGHwC3p_dyJq7oRg0sIe43dKTAT7f1KQJEw2-XTV0bUFWZMPAb2pbppdyw69uonKxLbUl11_zdyMSzxpw_TZUrglnHoZIEoo3mlzFQ=)
in chrisbasswalker@gmail.com → support@marlow-london.com customer 2026-06-30 16:14:37
My order has still not arrived, despite your assurance that it was still in transit. Why do you assume that I shall even consider placing a second order? You have not even managed to delivered something that I ordered and paid for weeks ago. This is unacceptable behaviour, to treat a first time customer in such a derogatory manner. I shall expect my order to be delivered within two weeks from today. If this is not the case, I shall take advice from my solicitor regarding the recovery of my finances. Chris Walker. On Fri, 19 Jun 2026, 07:52 MARLOW LONDON, <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AAB25TlWLvznG6afrvOWg1CPwU00IIF_AavxTvfDE_f13W5XKefEMhJ9Ukxz_9tQ7s9EWOtrJQQ45Y1NIkowrjtjy0popyp4EQkRvWNxJxSIY73cXkKTxmcqMCRiF1tEHWyqv4Jc7_q7cBM6QZjCX5TRjvMrcJUcrKH406BUZ4LHd1nCHsaxfiM-OonEu_H2LaRPvd_fQF7Mp-V3u_x9eUVspGCp-xC5W31dql5kYOo6VvlY7l9fJIAQDXWoZVenU3My1aNQ_I9ILHMidUfgCsX3ZPrw-IYLZpXbOCACRbUleUTl0EY6a3LzI-5QJGEZUL8jMjLPOAvOrj_HxUnfJGpFqw==> > > > > Shipped > On its way, Chris > > Your order has left our boutique. Track your package below to see when > it'll arrive. > > Tracking number > > 4PX3002898358697CN > > Carrier: Other > Track now > <https://marlow-london.com/_t/c/v3/AABESOX4IuJWNwSUx5Uy6dCkbyE3dsruoB__QYJaUaDeMluaN62an-6K3ZUlxu_3woP_Z-Q_Jv9gsiTok6rQ1vutgQBTvfnt7yayHlOwBROnlMztOUODXsRvDj_1pRGvHSPozN8LYlloZ86Ima1ssmpZtzaMlJjT9HuPkALjshxAltQ8cObz3dqkocY93w-r5VkV2yseavwTgqel6lT4MT5k8CPwdzDbYLUXDEU5LCTIR7MkmNIdGcYTsRtzK9RDASeZKUhAfgNRiHPxLaNj6b807v_pJB6It07rXa67iTQnLbz8WwKKIy6UJri82rzPGGiMFPHd2P7Fedu9teG8bAVa6ohgRbuGiEATYYN7eENA1mRZ5g==> > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order at marlow-london.com > <https://marlow-london.com/_t/c/v3/AAAvHWeF_YkcLy9qLXQA2aApt4jMoQlLgzTtu0Rg5AE8IXKERFcOlZMk0XUqrGa-Ml2gbB3vM0nHCavzvCa1mx-B38OZLiLw7k_N7KyXIuLmSvtUtY0qZj-ZLsX7fjP9RnjJJeSFQrOo0tA_M0o_-YgyKXPe5_dn7ZPgZPOKg5oaJgdaHl9RSmugYPW1E_J2EL6UYeV_HkZOkOJ3-7d6eIWtfyVrUzGYgeKHpQ3S8vKcHD7rNx6F7ZSx0oyQa8GQGh7Vqw4oeQJxE40aojDCoySmMwwLEDpXnoPJH0F0DSdzu-FiOEyi9Z5PPq03V--6Tvsf8qTqty4ssG1XLw8XRHaJxXc=> > . > > Items shipped > KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Light Blue / UK 24 (5XL) · Light > Blue / UK 24 (5XL) · Qty 1 > > Order number > > #1405 > > Shipping to > > Chris Walker > TWICKENHAM,, United Kingdom > > Questions about your delivery? Reply to this email and we'll help right > away. > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AADMC4Jma3pWdmJk1xKs-mxcE67xgjhrAgZKC-ziWTfIkbCmTou-_kW7N7FxxOZJkFY-ypth-y2F0bYVWJyVWvPSiV6ZESGxe9rFJbNSDMoQ16sORchJW440tbkx0BC7VvqRXlhxR708YHxPWP4NTPSTSwF8PB9Sih2hXgTy7x7YUqAfNxu6yTGI01T3ofwqnlybJQlpmOeCRrtE6SUyqEUJxPCVUZeyapBaKjO2vfGHwC3p_dyJq7oRg0sIe43dKTAT7f1KQJEw2-XTV0bUFWZMPAb2pbppdyw69uonKxLbUl11_zdyMSzxpw_TZUrglnHoZIEoo3mlzFQ=> >
out support@marlow-london.com → chrisbasswalker@gmail.com human_external 2026-06-30 16:47:29
Dear Chris, Thank you for writing again, and I am genuinely sorry. You placed your trust in us as a first-time customer, and we have let you down. There is no good excuse for that, and I am not going to offer you another reassurance that fails to follow through. I want to be straightforward with you: I am escalating your case to our management team right now, as a matter of urgency. They will contact the courier directly using your tracking details to establish exactly where your parcel is and what is causing this delay. You will receive a proper update with a real answer. I hear that you are considering seeking legal advice to recover your payment, and I respect that entirely. It is a reasonable response given how long this has taken. I hope we have the chance to sort this out for you directly and quickly. If your order cannot be confirmed as arriving very soon, we will ensure you receive a full resolution, whether that is delivery or a refund to your original payment method. Again, I am truly sorry. You should not have had to push this hard to get a response, and we will make this right. Warm regards, Anna Customer Care Team Marlow London On Tue, Jun 30, 2026 at 18:14, Chris Walker <chrisbasswalker@gmail.com> wrote:My order has still not arrived, despite your assurance that it was still in transit. Why do you assume that I shall even consider placing a second order? You have not even managed to delivered something that I ordered and paid for weeks ago. This is unacceptable behaviour, to treat a first time customer in such a derogatory manner. I shall expect my order to be delivered within two weeks from today. If this is not the case, I shall take advice from my solicitor regarding the recovery of my finances. Chris Walker. On Fri, 19 Jun 2026, 07:52 MARLOW LONDON, <support@marlow-london.com (mailto:support@marlow-london.com)> wrote: (https://marlow-london.com/_t/c/v3/AAB25TlWLvznG6afrvOWg1CPwU00IIF_AavxTvfDE_f13W5XKefEMhJ9Ukxz_9tQ7s9EWOtrJQQ45Y1NIkowrjtjy0popyp4EQkRvWNxJxSIY73cXkKTxmcqMCRiF1tEHWyqv4Jc7_q7cBM6QZjCX5TRjvMrcJUcrKH406BUZ4LHd1nCHsaxfiM-OonEu_H2LaRPvd_fQF7Mp-V3u_x9eUVspGCp-xC5W31dql5kYOo6VvlY7l9fJIAQDXWoZVenU3My1aNQ_I9ILHMidUfgCsX3ZPrw-IYLZpXbOCACRbUleUTl0EY6a3LzI-5QJGEZUL8jMjLPOAvOrj_HxUnfJGpFqw==) Shipped On its way, Chris Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number 4PX3002898358697CN Carrier: Other Track now (https://marlow-london.com/_t/c/v3/AABESOX4IuJWNwSUx5Uy6dCkbyE3dsruoB__QYJaUaDeMluaN62an-6K3ZUlxu_3woP_Z-Q_Jv9gsiTok6rQ1vutgQBTvfnt7yayHlOwBROnlMztOUODXsRvDj_1pRGvHSPozN8LYlloZ86Ima1ssmpZtzaMlJjT9HuPkALjshxAltQ8cObz3dqkocY93w-r5VkV2yseavwTgqel6lT4MT5k8CPwdzDbYLUXDEU5LCTIR7MkmNIdGcYTsRtzK9RDASeZKUhAfgNRiHPxLaNj6b807v_pJB6It07rXa67iTQnLbz8WwKKIy6UJri82rzPGGiMFPHd2P7Fedu9teG8bAVa6ohgRbuGiEATYYN7eENA1mRZ5g==) A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order at marlow-london.com (https://marlow-london.com/_t/c/v3/AAAvHWeF_YkcLy9qLXQA2aApt4jMoQlLgzTtu0Rg5AE8IXKERFcOlZMk0XUqrGa-Ml2gbB3vM0nHCavzvCa1mx-B38OZLiLw7k_N7KyXIuLmSvtUtY0qZj-ZLsX7fjP9RnjJJeSFQrOo0tA_M0o_-YgyKXPe5_dn7ZPgZPOKg5oaJgdaHl9RSmugYPW1E_J2EL6UYeV_HkZOkOJ3-7d6eIWtfyVrUzGYgeKHpQ3S8vKcHD7rNx6F7ZSx0oyQa8GQGh7Vqw4oeQJxE40aojDCoySmMwwLEDpXnoPJH0F0DSdzu-FiOEyi9Z5PPq03V--6Tvsf8qTqty4ssG1XLw8XRHaJxXc=). Items shipped KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Light Blue / UK 24 (5XL) · Light Blue / UK 24 (5XL) · Qty 1 Order number #1405 Shipping to Chris Walker TWICKENHAM,, United Kingdom Questions about your delivery? Reply to this email and we'll help right away. Follow us Facebook (https://marlow-london.com/_t/c/v3/AADMC4Jma3pWdmJk1xKs-mxcE67xgjhrAgZKC-ziWTfIkbCmTou-_kW7N7FxxOZJkFY-ypth-y2F0bYVWJyVWvPSiV6ZESGxe9rFJbNSDMoQ16sORchJW440tbkx0BC7VvqRXlhxR708YHxPWP4NTPSTSwF8PB9Sih2hXgTy7x7YUqAfNxu6yTGI01T3ofwqnlybJQlpmOeCRrtE6SUyqEUJxPCVUZeyapBaKjO2vfGHwC3p_dyJq7oRg0sIe43dKTAT7f1KQJEw
out support@marlow-london.com → chrisbasswalker@gmail.com human_external 2026-06-30 17:16:47
Dear Chris, Thank you for your email. First of all, we'd like to sincerely apologise for the longer-than-expected delivery time. We completely understand your frustration and appreciate you taking the time to contact us. We've checked the latest tracking information for your order and can confirm that your parcel is actively in transit. The most recent tracking update shows that it has now been picked up by the carrier and is moving through the delivery network. Based on the current tracking progress, we genuinely expect your order to arrive within the next few working days. Please rest assured that your parcel has not been lost and is continuing its journey to your address. As a gesture of goodwill for the inconvenience caused by this delay, we'd like to offer you a £20 Marlow London Store Credit for a future purchase. Your store credit code is: STORECREDIT20 This code can be used at checkout on any future order from our store. We truly appreciate your patience and understanding, and we're confident your parcel will be with you very soon. Kind regards, Marlow London Support On Tue, Jun 30, 2026 at 18:14, Chris Walker <chrisbasswalker@gmail.com> wrote: My order has still not arrived, despite your assurance that it was still in transit. Why do you assume that I shall even consider placing a second order? You have not even managed to delivered something that I ordered and paid for weeks ago. This is unacceptable behaviour, to treat a first time customer in such a derogatory manner. I shall expect my order to be delivered within two weeks from today. If this is not the case, I shall take advice from my solicitor regarding the recovery of my finances. Chris Walker. On Fri, 19 Jun 2026, 07:52 MARLOW LONDON, <support@marlow-london.com (mailto:support@marlow-london.com)> wrote: (https://marlow-london.com/_t/c/v3/AAB25TlWLvznG6afrvOWg1CPwU00IIF_AavxTvfDE_f13W5XKefEMhJ9Ukxz_9tQ7s9EWOtrJQQ45Y1NIkowrjtjy0popyp4EQkRvWNxJxSIY73cXkKTxmcqMCRiF1tEHWyqv4Jc7_q7cBM6QZjCX5TRjvMrcJUcrKH406BUZ4LHd1nCHsaxfiM-OonEu_H2LaRPvd_fQF7Mp-V3u_x9eUVspGCp-xC5W31dql5kYOo6VvlY7l9fJIAQDXWoZVenU3My1aNQ_I9ILHMidUfgCsX3ZPrw-IYLZpXbOCACRbUleUTl0EY6a3LzI-5QJGEZUL8jMjLPOAvOrj_HxUnfJGpFqw==) Shipped On its way, Chris Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number 4PX3002898358697CN Carrier: Other Track now (https://marlow-london.com/_t/c/v3/AABESOX4IuJWNwSUx5Uy6dCkbyE3dsruoB__QYJaUaDeMluaN62an-6K3ZUlxu_3woP_Z-Q_Jv9gsiTok6rQ1vutgQBTvfnt7yayHlOwBROnlMztOUODXsRvDj_1pRGvHSPozN8LYlloZ86Ima1ssmpZtzaMlJjT9HuPkALjshxAltQ8cObz3dqkocY93w-r5VkV2yseavwTgqel6lT4MT5k8CPwdzDbYLUXDEU5LCTIR7MkmNIdGcYTsRtzK9RDASeZKUhAfgNRiHPxLaNj6b807v_pJB6It07rXa67iTQnLbz8WwKKIy6UJri82rzPGGiMFPHd2P7Fedu9teG8bAVa6ohgRbuGiEATYYN7eENA1mRZ5g==) A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order at marlow-london.com (https://marlow-london.com/_t/c/v3/AAAvHWeF_YkcLy9qLXQA2aApt4jMoQlLgzTtu0Rg5AE8IXKERFcOlZMk0XUqrGa-Ml2gbB3vM0nHCavzvCa1mx-B38OZLiLw7k_N7KyXIuLmSvtUtY0qZj-ZLsX7fjP9RnjJJeSFQrOo0tA_M0o_-YgyKXPe5_dn7ZPgZPOKg5oaJgdaHl9RSmugYPW1E_J2EL6UYeV_HkZOkOJ3-7d6eIWtfyVrUzGYgeKHpQ3S8vKcHD7rNx6F7ZSx0oyQa8GQGh7Vqw4oeQJxE40aojDCoySmMwwLEDpXnoPJH0F0DSdzu-FiOEyi9Z5PPq03V--6Tvsf8qTqty4ssG1XLw8XRHaJxXc=). Items shipped KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Light Blue / UK 24 (5XL) · Light Blue / UK 24 (5XL) · Qty 1 Order number #1405 Shipping to Chris Walker TWICKENHAM,, United Kingdom Questions about your delivery? Reply to this email and we'll help right away. Follow us Facebook (https://marlow-london.com/_t/c/v3/AADMC4Jma3pWdmJk1xKs-mxcE67xgjhrAgZKC-ziWTfIkbCmTou-_kW7N7FxxOZJkFY-ypth-y2F0bYVWJyVWvPSiV6ZESGxe9rFJbNSDMoQ16sORchJW440tbkx0BC7VvqRXlhxR708YHxPWP4NTPSTSwF8PB9Sih2hXgTy7x7YUqAfNxu6yTGI01T3ofwqnlybJQlpmOeCRrtE6SUyqEUJx