Case #1108 — Marlow London
blinkey8@hotmail.com · order 2930 · state imported · label none yet · rung 0
Facts
#2930
open
not set
2026-07-31 08:02:17
—
2026-08-14 19:30:08
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Latest draft
from decision #2379 · action=reply · 2026-07-31 08:03:31 · dry-run
Hi there,
Thanks for getting in touch, and I'm glad you're keeping an eye on your parcel!
I can see your order #2930 (the Mini Leather Longchamp Bag in Cream) is on its way to you. I understand the tracking hasn't shown updates yet, and that's completely normal with these international parcels - tracking often stays quiet for several days between scans as it moves through the courier network, but your order is progressing. You should see it update soon.
You can follow the progress here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484342097YQ
On the address change - because your order has already shipped, I'm afraid we can't update the address on our end. But you can contact the courier directly with your tracking number (WNBAA0484342097YQ) and ask them if they can redirect the parcel to your new address.
Alternatively, if the redirect doesn't work out with them, I would be happy to arrange a completely free replacement sent directly to your new address instead - just let me know if you would like that and I will get it moving.
Just reply with your new address if you'd like to go ahead with the replacement, or let me know how you'd like to proceed.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipping-status + address-change request on already-shipped order; providing tracking link and courier redirect option with free replacement fallback per Amna #2338 guidance.
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Hey there,
I was looking for my parcel tracking and hasn’t been showing any updates, if you could check please and is it possible to change delivery address at this point ?
Hi there,
Thanks for getting in touch, and I'm glad you're keeping an eye on your parcel!
I can see your order #2930 (the Mini Leather Longchamp Bag in Cream) is on its way to you. I understand the tracking hasn't shown updates yet, and that's completely normal with these international parcels - tracking often stays quiet for several days between scans as it moves through the courier network, but your order is progressing. You should see it update soon.
You can follow the progress here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484342097YQ
On the address change - because your order has already shipped, I'm afraid we can't update the address on our end. But you can contact the courier directly with your tracking number (WNBAA0484342097YQ) and ask them if they can redirect the parcel to your new address.
Alternatively, if the redirect doesn't work out with them, I would be happy to arrange a completely free replacement sent directly to your new address instead - just let me know if you would like that and I will get it moving.
Just reply with your new address if you'd like to go ahead with the replacement, or let me know how you'd like to proceed.
Warm regards,
Anna
Customer Care Team
Marlow London