Case #1116 — Marlow London

melanie48@live.co.uk · order 3588 · state imported · label none yet · rung 0

Facts

Subject

A shipment from order #3588 is on the way

Thread status

open

SLA due

not set

Opened

2026-07-31 10:19:36

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

id	877
thread_key	<DB9P251MB115524FEC2F8D77BB645EB9995C82@DB9P251MB1155.EURP251.PROD.OUTLOOK.COM>
store_id	marlow
message_id	5710
case_id	1116
label	OFF_SCRIPT
label_confidence	retried
extracted_vars	{"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false}
decided_action	ESCALATE
decided_amount
decided_currency
rung_before	0
rung_after	0
interrupt_fired
breaker_fired	0
would_have_text
actual_action	escalate
actual_text
agreed	1
latency_ms	3894
model_used	claude-runner:claude-sonnet-5
error	model returned no valid label after 2 attempts (rejected: []) \| call B: no draft field in model output
created_at	2026-08-14 21:51:46

Latest draft

from decision #2403 · action=reply · 2026-07-31 10:20:20 · dry-run

Hi Fiona, Thanks for reaching out! Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL375008315YP If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Simple post-ship delivery timeframe question on a fulfilled order with tracking. Qualifies for shipped_wismo auto-send.

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Full thread

in melanie48@live.co.uk → support@marlow-london.com customer 2026-07-31 10:19:36

Hi Do you know when I should receive my delivery ? Many thanks Fiona Sent from Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: MARLOW LONDON <support@marlow-london.com> Sent: Wednesday, 29 July 2026 21:01:39 To: melanie48@live.co.uk <melanie48@live.co.uk> Subject: A shipment from order #3588 is on the way [MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AAAYjxumg82lQwXNUGas_CJtdRBles3J7vo0IAs5cv-caUE1QfRH1O1Q4UwhWLAzUM0JvtOB6tIGTjALGSCnH5_dkqNpjTmlL8xElnyJtJyrDQlKRU85RL2NYZJM4t6tOVTuUuQ7lDJnUuEPI-KqC6Nu3w5pikeGeD0MLCx5qly2FfJU3eQI3Bne-8iXsyZsIkeSATRoI0F6DcLt5ThvONu0nOlrpaRrCNIxk0gjQ_CB9vgK37NuX18pE5cW2_dO6fFVh_IHpoAfkX0Lclexne3h-htX5JOze4PTZ0z_Iwvcmbk7ohWwqdaFucogSyOk0pxKuOYaM6Xef02tTW3gXVp57w==> Shipped On its way, Fiona Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number UL375008315YP Carrier: Other Track now<https://marlow-london.com/_t/c/v3/AADFzI8r_Nt5DTt4taQVnVNB45kGr6LDznQeS9IvIlI3RKBIFqGaot8Idcqg3fSRMrWTEogH48fF3nuKbFosoPnBF20ey71ymMIA8XX0GdteUITXhDwgDlJAkbUjdTXFU15l5SLaFvR9h2yB_T9E9hPB7GcH55BqyxK5VSEPotNAmhFhu2yAzemyNRtodPJqQ9ndsR876mg0lzqM0orcM2jow2GkEkG3aPVBMZ-6F3GmNeLL4ajsc-RhpF7H4NgUhsPbSG9VKvewpKuLOIh_LWM7QPgQIQESNm3nqgDCb75hmX-7rU46OxVoA1maoWB2TMxpc62m5asNnNwfqDGmKxNOb5gOGwI0EKhOF1Mxwe65_V-peA==> A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AAByl9QnbR6hostdW8mU-0OxMPS__ieLZMWApfJndxTEQlSfHL8b39DU8hJzm_hv1dc4G8JCce67Rc_sN33yl5p4NIJzM2vQPmBwGXFyNFk4aaTxJqeeKUk45l0E4YQxOghn0Nhw95abrbnltdNQkYtSCpcX_MLQzqi7j8kFx2BdqATGYzWBv0Avh7L2xphocGM81ST7jNw8hCWP60NCuAs0dTVDyfophsPv1kYWqJ52YiXHWHETRkh371V-N8GjkOSP9iSpca90Oz_8L-n-I6vRc8-bLetplBFmWnt6m2CV7ueRTq3gHVkdbsfgNX0wDQEAka4TW8E9xPzZoMWlKfzffo8=>. Items shipped LONGCHAMP LE PLIAGE TOTE - TERRA - Terra · Terra · Qty 1 Order number #3588 Shipping to Fiona bowman Shenley, United Kingdom Questions about your delivery? Reply to this email and we'll help right away. Follow us Facebook<https://marlow-london.com/_t/c/v3/AAC6IROGTD3o7BGzxEJuewYP5U5ACBpVLr0ZHRO3Glls5D2bn7bp_aLG79aULcxkJBpnCkWC_cQCB5NkdAtUEMR6mL9wVtJTes58tHPeIXgTeztQHJvw26FYBXdQIHM8CYKGg9Wd6ynNvTYDpDNPnatG7dAXrDNsLTTa7Ad_8lubgRAwlVoZ0MDbGB5dnTu9OSxlv0bF8MdfzimyyYSyQTxJ1CKJ_kMVFRJKZ7x2ruXhuN6qZTKb3RqVguMqoF-cdVg6P3lRuvk2bkIpuLiTyN1MtPyuoQtfbQikg1Ip0NWzf6QQuBYkInHYrw7bMUGJHH3Q8ivhlA_-VtI=>

out support@marlow-london.com → melanie48@live.co.uk tool 2026-07-31 10:20:21

in melanie48@live.co.uk → support@marlow-london.com customer 2026-08-10 09:50:03

Hi Anna Not happy Evrit are having trouble trying to locate my order it's now been 2 weeks since in ordered this Just feel this has been a nightmare!! Fiona Sent from Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: support@marlow-london.com <support@marlow-london.com> Sent: Friday, July 31, 2026 11:20 am To: melanie48@live.co.uk <melanie48@live.co.uk> Subject: Re: A shipment from order #3588 is on the way Hi Fiona, Thanks for reaching out! Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmarlow-london.com%2Fapps%2Fparcelpanel%3Fnums%3DUL375008315YP&data=05%7C02%7C%7Cb480a9029e474bdf0b1608deeeed53bd%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639210900235990054%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=T8XMjjAHiTLjyWP7BvZLnwXEWYDJHbuUDUi9aS2Tb%2BI%3D&reserved=0<https://marlow-london.com/apps/parcelpanel?nums=UL375008315YP> If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

in melanie48@live.co.uk → support@marlow-london.com customer 2026-08-12 19:01:12

Was not happy with the service emailed a few days ago regarding my parcel and got no reply Fiona Bowman Sent from Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: Marlow-London <support@marlow-london.com> Sent: Wednesday, 12 August 2026 19:12:15 To: Fiona bowman <melanie48@live.co.uk> Subject: Your order #3588 has been delivered! 🥳 We’ve successfully delivered your order. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ [logo black] <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_0> [logo black] <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_1> [hero image] <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_2> Dear Fiona, Good news — your order has been delivered! 🎉 We hope it met your expectations and that you’re thrilled with your purchase. As a little thank-you, we’d love to offer you a 25% discount on your next order — just use the code THANKYOU25 at checkout. We can’t wait to see you shop with us again soon! 💛 Warm regards, Sarah Customer Support Team [https://d3k81ch9hvuctc.cloudfront.net/company/WdpZY8/images/605d353c-1dc1-47cc-8630-3a77c3cdae3d.png] Shop with 25% discount <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_3> You may also like: [Image of HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS] <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_4> HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS € 39,95 € 135,00 Shop now <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_5> [Image of LONGCHAMP LE PLIAGE TOTE - BLACK] <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_6> LONGCHAMP LE PLIAGE TOTE - BLACK € 54,95 € 100,00 Shop now <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_7> [Image of LONGCHAMP LE PLIAGE TOTE - NAVY] <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_8> LONGCHAMP LE PLIAGE TOTE - NAVY € 54,95 € 135,00 Shop now <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_9> [Image of Edith | Everyday Comfort Sleeve Tee] <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_10> Edith | Everyday Comfort Sleeve Tee € 29,95 € 75,00 Shop now <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_11> [Image of KERENZA | ELEGANT COMFORT-FIT SWIMSUIT] <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_12> KERENZA | ELEGANT COMFORT-FIT SWIMSUIT € 39,95 € 135,00 Shop now <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_13> [Image of Mini Leather Longchamp Bag] <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_14> Mini Leather Longchamp Bag € 54,95 € 150,00 Shop now <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_15> [USP] <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_16> Homepage <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_17> Track your order <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_18> Contact <https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_19> © 2026 MARLOW LONDON Don't want to receive any more emails? Unsubscribe<https://ctrk.klclick.com/l/01KZVJSHN94AWCNXN6JKW0E89N_20>.