Case #1120 — Marlow London
stephcurpen@yahoo.co.uk · order 3273 · state imported · label none yet · rung 0
Facts
New customer message on 31 July 2026 at 13:51
open
not set
2026-07-31 12:52:33
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #2425 · action=reply · 2026-07-31 13:02:54 · dry-run
Hi Stephanie,
You're very welcome! We really hope you love your order when it arrives. If you need anything else at all, just get in touch.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Thank you message with no question or action needed - approved auto-send case
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Stephanie Curpen
Email:
stephcurpen@yahoo.co.uk
Body:
Please could you let me know when my order will be
delivered. Thank you
Hi there,
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL364416976YP
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you for your help
Yahoo Mail: Search, Organize, Conquer
On Fri, Jul 31, 2026 at 13:53, support@marlow-london.com<support@marlow-london.com> wrote: Hi there,
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL364416976YP
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Stephanie,
You're very welcome! We really hope you love your order when it arrives. If you need anything else at all, just get in touch.
Warm regards,
Anna
Customer Care Team
Marlow London