Case #1127 — Marlow London
millieduncan292@gmail.com · order 3425 · state imported · label none yet · rung 0
Facts
Delivery enquiry
open
not set
2026-07-31 15:19:38
—
2026-08-14 19:30:08
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Latest draft
from decision #2444 · action=reply · 2026-07-31 15:20:13 · dry-run
Hi Emily,
Thanks for reaching out!
Good news, your order is on its way. Tracking can often sit quiet for a few days between carrier scans - that's completely normal for international parcels, and it does not mean anything has gone wrong. The parcel is still moving, and we estimate it should arrive within about 8 to 12 days.
You can follow the progress here: https://marlow-london.com/apps/parcelpanel?nums=UL368857302YP
If the tracking is still stuck after about a week, just let me know and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Post-ship tracking status question with no complaints, deadlines, or emotional context — qualifies for auto-send shipped_wismo.
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Full thread
Hi
I hope you are well.
I was wondering if you could provide an estimated delivery date for my
parcel - order number 3425. It has not been updated on the tracking portal
for a few days.
Thanks
Emily
Hi Emily,
Thanks for reaching out!
Good news, your order is on its way. Tracking can often sit quiet for a few days between carrier scans - that's completely normal for international parcels, and it does not mean anything has gone wrong. The parcel is still moving, and we estimate it should arrive within about 8 to 12 days.
You can follow the progress here: https://marlow-london.com/apps/parcelpanel?nums=UL368857302YP
If the tracking is still stuck after about a week, just let me know and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London