Case #1137 — Marlow London
smulgrew2008@hotmail.co.uk · order 3561 · state imported · label none yet · rung 0
Facts
New customer message on 1 August 2026 at 00:13
open
not set
2026-07-31 23:13:49
—
2026-08-14 19:30:08
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Latest draft
from decision #2684 · action=reply · 2026-08-02 21:46:59 · dry-run
Hi Sharon,
Thank you for reaching out. I have checked and unfortunately it cannot be cancelled. It is fulfilled and already sent up from our end, so it is on its way to your doorstep and there is nothing we can change now.
When it arrives, just message me and we will sort out the return together. You can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2621000707224304
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: [re-run vs new playbook 2026-08-02] Order already shipped and cannot be cancelled. Honest reply per playbook buyer's-remorse rule, offering return assistance once item arrives.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Sharon Mulgrew
Email:
smulgrew2008@hotmail.co.uk
Body:
I would like to cancel my order
Hi Sharon,
Thank you for letting me know. I've cancelled order #3561 and refunded it in full back to your original payment method - you should see it within 3-5 business days.
Sorry it didn't work out this time, and please do let me know if there's anything else I can help with.
Warm regards,
Anna
Customer Care Team
Marlow London