Case #1138 — Marlow London
kylie.76@live.co.uk · order 3110 · state imported · label none yet · rung 0
Facts
New customer message on 1 August 2026 at 00:31
open
not set
2026-07-31 23:33:08
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #2478 · action=reply · 2026-07-31 23:34:56 · dry-run
Hi Kylie,
Thanks for reaching out, and I completely understand the concern when tracking hasn't shown movement yet.
Good news, your order has been processed and is on its way to you. Because of the higher order volume from our current sale, shipping times have been a bit longer than usual, and we're doing everything we can to get your package to you as fast as possible.
When orders first ship, tracking can be quite quiet at the early stage - the carrier will have your parcel registered but won't show updates again until it's progressed further along its route. This is completely normal for these international shipments, so rest assured there's nothing to worry about.
Right now we estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL360370925YP
If it still hasn't moved after about a week, just let us know and we'll be happy to look into it for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipped WISMO: order fulfilled with tracking, customer asking where it is with mild concern but no delay complaint, no other request.
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
MRS KYLIE WILLIAMS
Email:
kylie.76@live.co.uk
Body:
Hello, I am still waiting for my order which I placed on
the 24th July!
I have had no updates and getting concerned. It says nothing on
the tracking information. My order number is #3110
Hi Kylie,
Thanks for reaching out, and I completely understand the concern when tracking hasn't shown movement yet.
Good news, your order has been processed and is on its way to you. Because of the higher order volume from our current sale, shipping times have been a bit longer than usual, and we're doing everything we can to get your package to you as fast as possible.
When orders first ship, tracking can be quite quiet at the early stage - the carrier will have your parcel registered but won't show updates again until it's progressed further along its route. This is completely normal for these international shipments, so rest assured there's nothing to worry about.
Right now we estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL360370925YP
If it still hasn't moved after about a week, just let us know and we'll be happy to look into it for you.
Warm regards,
Anna
Customer Care Team
Marlow London