Case #1146 — Marlow London

Dear Marlow London Customer Service, I would like to request a return for Order #2092 (Mini Leather Longchamp Bag – Noir). After receiving and inspecting the bag, I do not believe it is a genuine Longchamp product. Therefore, I would like to return it for a full refund. Could you please send me the return instructions and a prepaid return shipping label so that I can send the item back as soon as possible? Thank you in advance, and I look forward to your prompt response. Kind regards, Katerina Bederova Order #2092 katerinabederova@icloud.com Sent from my iPhone

Dear Anna, Thank you for your response. I appreciate the clarification. However, I do not wish to discuss or debate the authenticity or quality of the bag. I am exercising my right to return my order and receive a refund. I no longer wish to keep the item. Please provide the return instructions together with a prepaid return shipping label so that I can send the bag back as soon as possible. I would appreciate your confirmation at your earliest convenience. Kind regards, Katerina Bederova Order #2092 Sent from my iPhone > On 2 Aug 2026, at 17:20, support@marlow-london.com wrote: > > Hi Katerina, > > Thank you for reaching out. I want to be clear about what we sell: we provide legitimate, quality bags in this style, made by the same kind of manufacturer that produces for well-known retailers. The saving in our pricing comes from our supply chain - we buy directly from the maker, cutting out the middlemen - not from a compromise in the materials or the make. We are not an authorised Longchamp stockist, and we do not represent these bags as official Longchamp products. > > That said, I'd like to understand your concern. When you inspected the bag, what specifically made you feel it might not be right? Is there a quality issue with the materials, stitching, hardware, or something else? If you'd like to send a photo, that would help me see what you're seeing. > > I genuinely want you to be happy with your order, so let me know what the specific issue is and we'll take it from there. > > Warm regards, > Anna > Customer Care Team > Marlow London

Dear Anna, Thank you for your response and for your offer. However, I do not wish to keep the bag, and I do not accept a partial refund. As previously stated, I would like to exercise my right to return the item for a full refund. Please provide the return instructions and a prepaid return shipping label so that I can return the bag as soon as possible. I look forward to your prompt confirmation. Kind regards, Katerina Bederova Order #2092 Sent from my iPhone > On 3 Aug 2026, at 14:04, support@marlow-london.com wrote: > > Hi Katerina, > > Understood, and I won't press the point further. > > I'd rather not put you through posting the bag back to us, so instead: I can send 30% of what you paid straight back to your original payment method, and you keep the bag. Nothing to pack, nothing to post, and it lands within 3 to 5 business days. > > Would you like me to do that? > > Warm regards, > Anna > Customer Care Team > Marlow London

Hi there , will there be a response or do I need to raise this with my payment provider ?! Sent from my iPhone > On 3 Aug 2026, at 18:25, katerina Bederova <katerinabederova@icloud.com> wrote: > >  > Dear Anna, > > Thank you for your response and for your offer. > > However, I do not wish to keep the bag, and I do not accept a partial refund. > > As previously stated, I would like to exercise my right to return the item for a full refund. Please provide the return instructions and a prepaid return shipping label so that I can return the bag as soon as possible. > > I look forward to your prompt confirmation. > > Kind regards, > > Katerina Bederova > Order #2092 > > > Sent from my iPhone > >>> On 3 Aug 2026, at 14:04, support@marlow-london.com wrote: >>> >> Hi Katerina, >> >> Understood, and I won't press the point further. >> >> I'd rather not put you through posting the bag back to us, so instead: I can send 30% of what you paid straight back to your original payment method, and you keep the bag. Nothing to pack, nothing to post, and it lands within 3 to 5 business days. >> >> Would you like me to do that? >> >> Warm regards, >> Anna >> Customer Care Team >> Marlow London

Dear Customer Service, I am contacting you again regarding Order #2092. I requested to return the bag because, after receiving and inspecting it, I believe it is not a genuine Longchamp product. The product listing gave me the clear impression that I was purchasing an authentic Longchamp bag. Had it been made clear before purchase that it was not an official Longchamp product, I would not have placed the order. I have already informed you that I do not wish to keep the bag, and I declined your offer of a partial refund. I am requesting a full refund upon return of the item. As you have not responded to my previous email, I ask once again that you provide the return instructions and a prepaid return shipping label so that I can return the bag without further delay. If I do not receive a response within 5 business days, I will have no option but to pursue the matter through my credit card provider by initiating a payment dispute and, if necessary, reporting the matter to the appropriate consumer protection authorities. I hope this matter can be resolved promptly and amicably, and I look forward to receiving the return instructions. Kind regards, Katerina Bederova Order #2092 Sent from my iPhone