Case #1148 — Marlow London

beccahindes@hotmail.com · order 3380 · state imported · label none yet · rung 0

Facts

Subject

New customer message on 1 August 2026 at 10:57

Thread status

open

SLA due

not set

Opened

2026-08-01 09:58:25

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #2509 · action=reply · 2026-08-01 09:59:02 · dry-run

Hey, thanks for reaching out! Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0485779408YQ If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Plain shipping-status question on a fulfilled order with tracking; qualifies for shipped_wismo auto-send.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Escalate to a human

Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.

Full thread

in beccahindes@hotmail.com → support@marlow-london.com customer 2026-08-01 09:58:25

You received a new message from your online store's contact form. Country Code: GB Name: Rebecca Email: beccahindes@hotmail.com Body: Hey placed an order on 26th july and still havent recieved an update.. just wondering how long it will take to arrive.

out support@marlow-london.com → beccahindes@hotmail.com tool 2026-08-01 09:59:02