Case #1154 — Marlow London
angelmweli@hotmail.fr · order 2870 · state imported · label none yet · rung 0
Facts
New customer message on 1 August 2026 at 12:44
open
not set
2026-08-01 11:44:56
—
2026-08-14 19:30:08
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Latest draft
from decision #2524 · action=reply · 2026-08-01 11:50:15 · dry-run
Hi Angel,
I sent you a comprehensive reply just moments ago with your tracking link and estimated delivery date. If you haven't received that message yet, please check your spam or junk folder - it often gets caught there.
Your tracking link is: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484342037YQ
Your order is on its way and should arrive within the next few days. If the tracking hasn't updated yet, that's completely normal - tracking often lags behind the actual shipment movement.
If you have any other questions or concerns, just let me know and I'm happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Follow-up to shipping inquiry; customer may not have received initial reply or checking on delivery status.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Angel Mweli Kayengo
Email:
angelmweli@hotmail.fr
Body:
Where is my order, placed on the 22nd of July, paid with
apple pay, money taken out from my account and still not received
the item , no order number provided, please help, thanks .
Hi Angel,
Thanks for reaching out, and I'm so glad you did. Let me put your mind at ease straight away.
I've found your order: order #2870, placed on 22 July. Yes, your payment went through successfully, and your order is absolutely on its way to you.
You can follow your parcel here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484342037YQ
Your order was placed 10 days ago, and with our current shipping window of 8 to 12 days, you should see it arrive within the next few days. Sometimes tracking updates can lag behind the actual movement. The first scan might take a little while to show in the system, but I promise you it's on its way.
We are a real business with a real team here, and you're in safe hands. If you have any questions at all, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Dear, Sir,
Hi,
I’m writing to you to find out about my order, placed on the 22nd of July, paid with apple pay, money taken out from my account and still not received the item , no order number provided, please help, thanks .
Kind regards
Angel
Hi Angel,
Apologies if my earlier reply did not reach you - it may have landed in your spam or junk folder, so it is worth a quick look there.
Your tracking link is: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484342037YQ
Your order is on its way and should arrive within the next few days. If the tracking hasn't updated yet, that's completely normal - tracking often lags behind the actual shipment movement.
If you have any other questions or concerns, just let me know and I'm happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London