Case #1159 — Marlow London
liseyloulou1@gmail.com · order 3263 · state imported · label none yet · rung 0
Facts
A shipment from order #3263 is on the way
open
not set
2026-08-01 15:22:48
—
2026-08-14 19:30:08
Engine shadow decision
| id | 612 |
|---|---|
| thread_key | <GV2P195MB1891C8A9DA31F9423A215EE9AAD72@GV2P195MB1891.EURP195.PROD.OUTLOOK.COM> |
| store_id | marlow |
| message_id | 5412 |
| case_id | 1159 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | reply |
| actual_text | Hi Lisa, You're very welcome, thank you for your patience. Do let me know if it hasn't arrived by the end of the week. Warm regards, Anna Customer Care Team Marlow London |
| agreed | 0 |
| latency_ms | 3701 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:32:20 |
Latest draft
from decision #3498 · action=reply · 2026-08-10 09:54:13 · dry-run
Hi Lisa,
You're very welcome, thank you for your patience. Do let me know if it hasn't arrived by the end of the week.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer simply replied thanks with no new question after the tracking update; a brief warm acknowledgement closes the thread.
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Full thread
Hi there
Pleas could you advise when my order will arrive?
Thanks
Lisa
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Sunday, 26 July 2026 20:30:44
To: liseyloulou1@gmail.com <liseyloulou1@gmail.com>
Subject: A shipment from order #3263 is on the way
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AACN00gFIKwnYvbqUFEYcs8k-G2bzt8ZtCT-gVqUHRxHywnrRh4w6_2PANX1M89lSdzNDcuVvZ-PM-Q-ToVfm4-TwyAV6Pfw3d3KQZWwl5B7lFqqztjGLqc4TXr0mxORo48vXs20tl-3TZXIbTZBxbB-9uAFMgX3DiwdKqkh9Iumm20pmVc2UKB-D-uevUU6clbuYlZvKEchYRt4h2ywke8vyZkw7JRwVKA3UwZiMXaQdxx2lFa7sVo3R0O-0leJzxqxbj7g6Tq0-jm-FX-mu2dm-jQkT2rPYJvpoBvklFxNQQfbiEjX2kyad85GSDCylf--0vMuk7QsLguGDZpXqgM1cQ==>
Shipped
On its way, Lisa
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
UL364417676YP
Carrier: Other
Track now<https://marlow-london.com/_t/c/v3/AADA73QcG3iiEu_xBNSvwx7Mg6cyuPcBnrwFmLG7MXfe1qXXq9-0FCk7wzB_6qGm9yVLOLXAFE_hLSCI6hwRCOIqTxN_6inOta9i1M7uaG2DSEah3cKgjQ5uu26cJRtbopb9qIKHMDAyW3gqvzaXfasI7g4sT-FBPOlsSb9l7FeELGyq-cynOt6-339wxjhnxj-22dd5GHzpjHgTSte0wkyjUo3zcTQyKKUb3v4JsjMdaCZqf-yr_fN5ql1xGw1M7IOT8Gp-Ab6L_zjAFgCi-847rVhV6Q2ggrk0IxeJPCmkIoFyPdMQWJq8EI37BoiVDQdc12Z3k4qRwlwdJU-8hV8uKFXGWxYR3Op4ICoxPKo84vgFVg==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AAA_hpZhDI8dSpitSfBtmyPoXh7rU9H94lTsFFbvZtqB7DbSfDzDEx73rSa88dtT5Fo2FMWQSl5zxZLIrts7OrYl-gkf3azUB5-bq7JjpeVauFRALvE9yRiZguaIQSSmOJBeJn2RFSluew2ty32_pIpDRjg3zjS1KJhnmMrhWLZzUs5ohKFA1m9_bhCNhwEFHl9hogKXamOb-MpPemKXSAqwNQCH4Jaqgnik0Y1FxTH_R-cAQsRl-JFI0n7CfQ6xBXt-kxZashaovnKOccBdq11WrnfFV8wBnA3crvcamy_W6uEFtDF7jywtr0BZUtiUHdWRct-IBXL_dh7TubqBQ_o776s=>.
Items shipped
LONGCHAMP LE PLIAGE TOTE - NAVY · Qty 1
Order number
#3263
Shipping to
Lisa Meynell
Saffron Walden, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
Follow us
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Hi there,
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL364417676YP
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi there,
Is there any update on my order?
Thanks
Lisa
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Saturday, 01 August 2026 16:23:15
To: liseyloulou1@gmail.com <liseyloulou1@gmail.com>
Subject: Re: A shipment from order #3263 is on the way
Hi there,
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL364417676YP
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Lisa,
Thanks so much for checking in, and sorry to keep you waiting. I've just checked and your order is currently in transit and making its way to you.
When we said it would take about 7 to 12 days back on the 1st of August, that puts us right around now, so from where things stand I'd expect it to arrive within the next few days.
Thank you for your patience, and please do let me know if it hasn't turned up by the end of the week and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Thanks
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 10 August 2026 10:12:31
To: liseyloulou1@gmail.com <liseyloulou1@gmail.com>
Subject: Re: A shipment from order #3263 is on the way
Hi Lisa,
Thanks so much for checking in, and sorry to keep you waiting. I've just checked and your order is currently in transit and making its way to you.
When we said it would take about 7 to 12 days back on the 1st of August, that puts us right around now, so from where things stand I'd expect it to arrive within the next few days.
Thank you for your patience, and please do let me know if it hasn't turned up by the end of the week and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Lisa,
You're very welcome, thank you for your patience. Do let me know if it hasn't arrived by the end of the week.
Warm regards,
Anna
Customer Care Team
Marlow London