Case #1163 — Marlow London
webb-heathhannah@hotmail.com · order 3470 · state imported · label none yet · rung 0
Facts
A shipment from order #3470 is on the way
open
not set
2026-08-01 20:17:27
—
2026-08-14 19:30:08
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Latest draft
from decision #2551 · action=reply · 2026-08-01 20:18:40 · dry-run
Hi there,
Thanks for reaching out!
Good news, your order is on its way. It's completely normal for tracking to have gaps between updates - as your parcel moves between courier hubs there can be a few days between scans, and then it will jump ahead at the next update. Nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL368857894YP
We estimate delivery within about 8 to 12 days. If there's still no movement after about a week, just let us know and we'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain shipping-status question on a fulfilled order with tracking; standard reassurance about normal tracking gaps between carrier scans.
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Hi There
Please could I get an update on my delivery? The status hasn't changed since Tuesday 28th.
Thank you,
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: 28 July 2026 16:54
To: webb-heathhannah@hotmail.com <webb-heathhannah@hotmail.com>
Subject: A shipment from order #3470 is on the way
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AADlXHyXgoDogCLifZj09z-8bwOBdb5gph_3TQIT5JEWBQh9_Nh9EDJidrom8yj3IvsuUh4ovcNKNMIZhd4WfZx-eE5eXi9A7Q0PEtmJCeUKIkZnDIc4uBOF-vLrWJv9FZ7R95uB8jm5d9PYcDASI_AIEKHeoH0b-9b1IPgphuYxYcQVPlvBPMq6D-0JZ28EcRAol5vgfKy0m84EioMzuutD0-_R_veyHJzFRJWk1FiqegLoCHFx0EwiJJYaBEbxNNC6JvKSBQU2KCWYL50JCFZ6VerAcHGCVpXDByAAcxCaOQvLiMyJrMiUvAQpulVwIhj1I6Xi1U4JIIMHgl7G5Fe_2A==>
Shipped
On its way, hannah
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
UL368857894YP
Carrier: Other
Track now<https://marlow-london.com/_t/c/v3/AAAR7ELJ2KhLJ8un9EDPbZkplLsnDSp2oSrWkUSatyoWbnFA-1lDLvX5THOdHpdUP_bu8o_s9vhjovG7zqa8vTX59fNYh8TDPAAPtAmW3CgtQeJNkxqTnI3kbpaLv6-TmHwQuVKREKEu-EJx7qygJfU6otCa6ZoTkkmgvid4vYXC9oYEMbirC3-nNL2Z9w_4pYPG5s78tM3CtKUoR0f801NHqL_pjpThC-FgHYZQrMlUCQu6oW6eQtnvfCVMEJE_x8wxHS9fSr9naprWwOR5a2g1uB0Z4WN0ThhwtNKRbq6eNB8x6CnfZ6bSgnSsM71HekM2fRslTt6v0n0-rngR-6n2gb30IW1VXktq9Y5cCBtdDqWzkA==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AAB88AlRteDUBIqSx1hv_yRUI7Hvz22Z_zfTlKHb1oNgDsEFWOqijtSarYUtQsBlL8DWq0wHHI1v1gy1a_ZuTEvRosgIeS-iDiv5hQjMaItwN_l3PTL2FicWpLKvw3xFIiVtgxp6XiWjBB1zAyWDl0jDr9mHTOXhtt8JOa8RYBU-e2OrGoOZ6-lbH4-zc1EbfXQtMDU08SJ_muUxIZgFk21IisxUyHX5Y--yfJ5zYgpcPDcHCLrkDGFUT9PtyReYhrwFHybD8tF0ZN9nGWvFbm-KAVUiwaq-m2qtBbURWlqtQBksWADZ16jrouu8a_t7XregFC0Y32FyO_XEfnRa27fJpxs=>.
Items shipped
LONGCHAMP LE PLIAGE TOTE - TERRA - Terra · Terra · Qty 1
Order number
#3470
Shipping to
hannah webbheath
Rushmere Saint Andrew, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
Follow us
Facebook<https://marlow-london.com/_t/c/v3/AADVq5Yg1GcLcMumqjx_fjuv2310Ryn9M3hrTQav2EAk3m-jx6hLXNCaG3ZQxbpBHZeXtFJ9UA2lgrVzjPX7AxUNoighm5NRlgf0Gd3Ja0CLsGeNwfXlc2aPUEYg03y0Fj5lzHOHpeTKdLdG9yB3r_2nZp21fXs5VbgxBGGG07RUTvCcD0JMmFN7aJmr_Ach_JolPPFEHc8rytjAxzj9x202xMEDLe0fprZJuUEPBBLohZawTAaSu7Dh99dBFas-tZrlQnrwz2OrusC7KQWGlbe0RYCmRM2OKNGY1j6mGhBIwzm_GnY0xAP9eGx3G9Y5G5Inh4w5Y1gBkVI=>
Hi there,
Thanks for reaching out!
Good news, your order is on its way. It's completely normal for tracking to have gaps between updates - as your parcel moves between courier hubs there can be a few days between scans, and then it will jump ahead at the next update. Nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL368857894YP
We estimate delivery within about 8 to 12 days. If there's still no movement after about a week, just let us know and we'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London