Case #1166 — Marlow London
dawndobrien@gmail.com · order 3214 · state imported · label none yet · rung 0
Facts
Important news about your order #3214
open
not set
2026-08-01 21:21:20
—
2026-08-14 19:30:08
Engine shadow decision
| id | 384 |
|---|---|
| thread_key | <CANFyXNra9f1bW3iw2=rHjdtt-wqCi=rNpPw7SCNQLrBsLHai8Q@mail.gmail.com> |
| store_id | marlow |
| message_id | 5113 |
| case_id | 1166 |
| label | WHERE_IS_ORDER |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "3214", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "summer bag", "chargeback_ultimatum": false} |
| decided_action | REPLY_INFO |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Good morning Dawn, Thanks for checking in on order 3214. I can see the carrier still has it marked as awaiting the parcel, which is why tracking hasn't moved yet. I know that's frustrating, especially with summer running out. I don't have anything further from the courier beyond what you're already seeing on their end right now. If you'd like, let me know and I can look |
| actual_action | escalate |
| actual_text | |
| agreed | 0 |
| latency_ms | 6942 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 21:07:33 |
Latest draft
from decision #2557 · action=reply · 2026-08-01 21:25:09 · dry-run
You're very welcome, Dawn! Thanks for getting in touch. If you have any other questions about your order as it makes its way to you, just let us know and we're here to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is simply thanking us for the update with no further questions or requests.
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Full thread
Hello,
Could you kindly give me an update on my order? The tracking info, just
says order received for a week now
Thanks, Dawn
On Sun, 26 Jul 2026 at 9:25 am, Marlow-London <support@marlow-london.com>
wrote:
> This email contains information about your order. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
>
>
>
>
> [image: logo black]
> <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_0>
> [image: logo black]
> <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_1>
> [image: Order tracking webshop]
> <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_2>
> *Dear Dawn,*
>
> The shipping label has been printed and the carrier has been notified.
> You can track your package using the button below.
>
> Kind regards,
> Maggie
> Track your order
> <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_3>
> *Order: #3214*
>
> 1 x LONGCHAMP LE PLIAGE TOTE - PAPER
> 54.95 GBP
> *You might also like this?*
> [image: Image of HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS]
> <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_4>
> HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS
> € 39,95 € 135,00
> Shop now <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_5>
> [image: Image of LONGCHAMP LE PLIAGE TOTE - BLACK]
> <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_6>
> LONGCHAMP LE PLIAGE TOTE - BLACK
> € 54,95 € 100,00
> Shop now <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_7>
> [image: Image of LONGCHAMP LE PLIAGE TOTE - NAVY]
> <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_8>
> LONGCHAMP LE PLIAGE TOTE - NAVY
> € 54,95 € 135,00
> Shop now <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_9>
> [image: USP] <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_10>
> Homepage <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_11>
> Track your order
> <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_12>
> Contact <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_13>
> © 2026 MARLOW LONDON
> Don't want to receive any more emails? Unsubscribe
> <https://ctrk.klclick3.com/l/01KYERFBNKJF019DH6BCX18WSG_14>.
>
Hi there,
Good news, order #3214 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL363796941YP
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you for the update.
On Sat, 1 Aug 2026 at 10:21 pm, <support@marlow-london.com> wrote:
> Hi there,
>
> Good news, order #3214 is on its way. I can see the tracking currently
> shows "information received" - that's just the very first stage, it means
> the courier has your parcel's details and is preparing for pickup. It's
> completely normal for this to sit here for a few days before the next scan
> happens, so there's nothing to worry about.
>
> You can follow it here:
> https://marlow-london.com/apps/parcelpanel?nums=UL363796941YP
>
> If it's still stuck after about a week, let me know and I'll look into it
> further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
You're very welcome, Dawn! Thanks for getting in touch. If you have any other questions about your order as it makes its way to you, just let us know and we're here to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Good morning,
Would you mind checking in on if I will be receiving this order? It’s just
been about two weeks now and relay just keeps saying they are awaiting to
parcel so not sure if it’s coming?
Just would be nice to receive it, since it’s a summer bag and summer will
be over soon
Thanks, Dawn
On Sun, 2 Aug 2026 at 5:29 pm, <support@marlow-london.com> wrote:
> You're very welcome, Dawn! Thanks for getting in touch. If you have any
> other questions about your order as it makes its way to you, just let us
> know and we're here to help.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>