Case #1174 — Marlow London
natashamrnch@live.com · order 2718 · state imported · label none yet · rung 0
Facts
New customer message on 2 August 2026 at 09:19
open
not set
2026-08-02 08:19:49
—
2026-08-14 19:30:08
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Latest draft
from decision #2845 · action=reply · 2026-08-03 12:30:09 · dry-run
Hi Natasha,
Thank you so much for getting back to us - this is exactly what we love to hear. I'm so pleased the package arrived and that you're happy with your order. Please don't worry about your earlier email at all; we completely understand how the wait can feel, and we're just glad everything worked out.
Thank you for being a customer, and please do reach out anytime if there's anything else we can help with.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is expressing thanks and confirmation the order arrived - case (5) THANK YOU with no action needed.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Natasha
Email:
natashamrnch@live.com
Body:
It's been two weeks since ive ordered, where is my order?
Im starting to think this site is a scam.
Hi Natasha,
Thank you for reaching out, and I completely understand the concern. I want to reassure you straight away - we are a real business with a real team, and your order is completely genuine and on its way to you.
I've matched your order from your details - good news, it has been processed and shipped. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. We estimate delivery within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701572483
With parcels in transit, tracking updates can sometimes lag behind the actual movement, so if there's a gap between scans that's completely normal.
We'll make sure you're looked after.
Warm regards,
Anna
Customer Care Team
Marlow London
I would like to apologise for my previous email, I got abit worried this was a scam site when delivery took so long.
I am pleased to confirm the package arrived today and I am very pleased with the order.
Thankyou so much.
Sent from my Galaxy
-------- Original message --------
From: support@marlow-london.com
Date: 02/08/2026 17:29 (GMT+00:00)
To: natashamrnch@live.com
Subject: Re: New customer message on 2 August 2026 at 09:19
Hi Natasha,
Thank you for reaching out, and I completely understand the concern. I want to reassure you straight away - we are a real business with a real team, and your order is completely genuine and on its way to you.
I've matched your order from your details - good news, it has been processed and shipped. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. We estimate delivery within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701572483
With parcels in transit, tracking updates can sometimes lag behind the actual movement, so if there's a gap between scans that's completely normal.
We'll make sure you're looked after.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Natasha,
No apology needed at all - I'm just glad it arrived safely and that you're happy with it. Thank you for letting me know, and welcome to Marlow London.
Warm regards,
Anna
Customer Care Team
Marlow London