Case #1177 — Marlow London
vic_toria@hotmail.co.uk · order 2711 · state imported · label none yet · rung 0
Facts
Order #2711 confirmed
open
not set
2026-08-02 10:10:03
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #2883 · action=reply · 2026-08-03 13:58:10 · dry-run
You're very welcome, Victoria. Thank you for giving us the chance to put it right. I hope you enjoy the bag.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is thanking us after accepting the 30% cashback resolution. This is a simple thank you with nothing left to action.
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Actions on this thread
| Kind | Status | Preview | When |
|---|---|---|---|
| refund_percent | executed | 2026-08-03 13:52:08 | |
| refund_percent | proposed | Refund 30% of order #2711 = £16.48 (order total £54.95, already refunded £0.00, NET AVAILABLE £54.95) to the original payment method (shopif | 2026-08-03 13:47:58 |
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Full thread
Hi id like to send the bag back please for a full refund its tiny not the bag that we ordered can i have full returns address please?
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Sunday, 19 July 2026 20:49:55
To: vic_toria@hotmail.co.uk <vic_toria@hotmail.co.uk>
Subject: Order #2711 confirmed
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AACdXLbm7m1nAJN2vskJL5knkVtdGb-cARDrEeL_2t4bxusnMJ_TuDtYyTn3USmGB_9ojgCCBPt8VK28kWOsMMUl1CMf3lgNSiEThJRJ27cWAnctr2XAaxOIUrRBQYbNdtnm9mdaEn8-H_TlnjhqpdGJ4bH7_oAQbbu7BXKRCGil6WFVvVH63DWoSsyqYBMnVTnP_9B4-OqBv8QeYk8W1t-YkPdLPI5jt2WNUXtH5XT_swEKfsg0BktCpvO5zXhx_JVBwo5XTRe3bGo8bFcJgb740Esvz2-tX21sEILB-xrM3yfgFwmSZA6o5GTG9QgAeiuKS9LSKlGuazoVYhY1J6XN6A==>
Order confirmed
Thank you, Ms
We're preparing your order with care. You'll get a shipping update as soon as it's on its way.
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order.
Shop now<https://marlow-london.com/_t/c/v3/AAAXl8C0qOdG_HhARTruXCEfzKT3cEFKbOC9mAs7QTTIb51aLe3mN3qTNkqFi-CroAyvX9bA4ygQ_AvutlCj3k_17UFhltFXbWXHJU5w77KKBo-Fj8kIfAj0ggk2qAyPkQ4PwgPHs0q4aUpnJmhsB7juKKuzJ9OexNzFHpMJ12j3E-SRnbQ2ilBXn7J9CwhBRQ_9z6uIFSrslAqtFbXek7omHs7W8Y1xu52Ohdvw1hmz27OFuUG66YCjTIDr9XowisEWZVaQeINQW_tPFcqUNQ1A3adJvZZvG7ljQuAZyz3n2EugZ7asUjtE9oeVwwiDukAHawxWHynJVeZRu3Xx4vi1lcU=>
Order number
#2711
Order summary
LONGCHAMP LE PLIAGE TOTE - PAPER - Paper
Paper · Qty 1 £54.95
Subtotal £54.95
Shipping £0.00
Total £54.95
Shipping to
v thomason
18 Harding Avenue
WA2 0HF warrington
United Kingdom
Payment
Shopify payments
View order<https://marlow-london.com/_t/c/v3/AACskhRD0rEYoS59y0whTurqwBEUQdU_C1cGt0oxLFchtqa8Zdpog3V_SR0lSVm3ytRCejFKH84S9evzjYsQ9uOWOtBdUD7UPlp7p6dVk2uYu7YV9MYi2iy2-Eqq6Nb3MdHhxkfK0bc7MxOMSEJU0B-rxTYcB09tkTEdwuxHmmSK55wR8N_dewRdk1BBEFFcerBEAFfioLwKxgjt_p4g21T6NzDuEF8ubU9qN-EE4WPGwD4V8Zh4SFURkZKW1WM4lHzQMGXa6i_C4xDd4u4Iu5g60g-mhX55w157om7yc0HM_Fc0V9aOIXqyKAj3swFiaxALmcjC11fNjwUgPrmw4EZTgKEkyDvJS29W6azT716K1trc0hN3Se8p-ko-LB4cyxf-_AKXF4kz_apyoXiYOQour4Rr3rv98FGbw_lgOjtukwzDWk4d7RBjYFsx0IVTr4pny3WJp3qMe6Gbcc3NEROjxSb0pfT-jdpja6j0Pc6EYU26HGMOUO8E8m_erZFW7NmJSk_L1qOsHCNEyWfedhlWmCSQS4VgaCjDhc4Z3hcZ0J_-WkAZTE4yQt6hMOK2vZaYitwHbCri__pTNX5Og9gJ2571G2zVgHMo5umHH64j8QSFH8cQqeE9CGlm12PjiY9myZ15BmH6BgSRrjbxwPug8powpSKCtstCTXeD-SUlTSXXwYfbY06mTe6O41yt37Pv445OXORHnRK7nerR3A6nMVaqujiW7y6Tbz2HtD0cQEycVCim8UaaCCxOH0wnTNjrDTod9FPFcixlVhipjsyHSmx7nXwQP9fz5V2MZbyxLphuT7-MaIzL5ZQC0rKZtOCXLNMuWhY-TlHW04gfQ1YPRoxltuxK6g-7gQjGiDMuPlGX7evHx-UopxuGok6LP0XGQdKH9dNr01pFyVa1EgrYK28DqK5WwWe-4MkK26UtqEIlU8COaPcW7Cmd7wGVMwQYHDbjeI-3GwdArCtBSSiOGDHuOvJL4Q33EqZrzYGA9pv3HvL0Q0B2cXcwpluwcsY3hFOLhWhAjP3e0L6DmIrPYQ_a5k0oHz5yuXJClqPrlvlXehK5QmYgG04BHRRM7A3w7po6xuGhMDXNtho2MO0Dj-IoOvYfrF-aIbi-yf7b4iJhx109Eu6FdmLf-nZvCfKacBd-0TMKf-FNx9pEWbyLMdGyOvZubYSEikFAI7PbGc0IS9HG6TSD0uT3cg_5SNNq4V7S1Q4Xt3YRooTI4fJuOwcPz65MJ4CPFScdbBmJ9ELuIFhZcYdOxZpsgX7l0HYgr2VtWR3UnFzyowhnV1gkVw_QwixcMKvArNQ2j9e-5ZWWIcghktNYLzoY2hOg5_rAv2EcMRS9Qj7pVTIasSpm1AL6-H1EdGND9Tt8kbrKwOqTy8TZDYx_3J6OSrv_y0N4IlMN5Hh3xspveZpCYO3zESvlGGJl5gGz5WRtJ32OaGlVA3fSKn51zl_UA9R2YNlLMigxdcCDzS2TM7I75qFHDkTOXFkDykdkD9gpDrFvG-Vwsp8v6fxaVKL1AyeEfTJNhmSE26S1Vz-jbv3zKfl2q0nA2hzp8I4=>
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Hi the bag was a gift for my daughter but its fake it was sent in a plastic food zip bag. Not worth £54 can we have the full returns address please for a full refund.
V.thomason
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Vicky Thomason <vic_toria@hotmail.co.uk>
Sent: Sunday, 02 August 2026 11:07:44
To: MARLOW LONDON <support@marlow-london.com>
Subject: Re: Order #2711 confirmed
Hi id like to send the bag back please for a full refund its tiny not the bag that we ordered can i have full returns address please?
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Sunday, 19 July 2026 20:49:55
To: vic_toria@hotmail.co.uk <vic_toria@hotmail.co.uk>
Subject: Order #2711 confirmed
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AACdXLbm7m1nAJN2vskJL5knkVtdGb-cARDrEeL_2t4bxusnMJ_TuDtYyTn3USmGB_9ojgCCBPt8VK28kWOsMMUl1CMf3lgNSiEThJRJ27cWAnctr2XAaxOIUrRBQYbNdtnm9mdaEn8-H_TlnjhqpdGJ4bH7_oAQbbu7BXKRCGil6WFVvVH63DWoSsyqYBMnVTnP_9B4-OqBv8QeYk8W1t-YkPdLPI5jt2WNUXtH5XT_swEKfsg0BktCpvO5zXhx_JVBwo5XTRe3bGo8bFcJgb740Esvz2-tX21sEILB-xrM3yfgFwmSZA6o5GTG9QgAeiuKS9LSKlGuazoVYhY1J6XN6A==>
Order confirmed
Thank you, Ms
We're preparing your order with care. You'll get a shipping update as soon as it's on its way.
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order.
Shop now<https://marlow-london.com/_t/c/v3/AAAXl8C0qOdG_HhARTruXCEfzKT3cEFKbOC9mAs7QTTIb51aLe3mN3qTNkqFi-CroAyvX9bA4ygQ_AvutlCj3k_17UFhltFXbWXHJU5w77KKBo-Fj8kIfAj0ggk2qAyPkQ4PwgPHs0q4aUpnJmhsB7juKKuzJ9OexNzFHpMJ12j3E-SRnbQ2ilBXn7J9CwhBRQ_9z6uIFSrslAqtFbXek7omHs7W8Y1xu52Ohdvw1hmz27OFuUG66YCjTIDr9XowisEWZVaQeINQW_tPFcqUNQ1A3adJvZZvG7ljQuAZyz3n2EugZ7asUjtE9oeVwwiDukAHawxWHynJVeZRu3Xx4vi1lcU=>
Order number
#2711
Order summary
LONGCHAMP LE PLIAGE TOTE - PAPER - Paper
Paper · Qty 1 £54.95
Subtotal £54.95
Shipping £0.00
Total £54.95
Shipping to
v thomason
18 Harding Avenue
WA2 0HF warrington
United Kingdom
Payment
Shopify payments
View order<https://marlow-london.com/_t/c/v3/AACskhRD0rEYoS59y0whTurqwBEUQdU_C1cGt0oxLFchtqa8Zdpog3V_SR0lSVm3ytRCejFKH84S9evzjYsQ9uOWOtBdUD7UPlp7p6dVk2uYu7YV9MYi2iy2-Eqq6Nb3MdHhxkfK0bc7MxOMSEJU0B-rxTYcB09tkTEdwuxHmmSK55wR8N_dewRdk1BBEFFcerBEAFfioLwKxgjt_p4g21T6NzDuEF8ubU9qN-EE4WPGwD4V8Zh4SFURkZKW1WM4lHzQMGXa6i_C4xDd4u4Iu5g60g-mhX55w157om7yc0HM_Fc0V9aOIXqyKAj3swFiaxALmcjC11fNjwUgPrmw4EZTgKEkyDvJS29W6azT716K1trc0hN3Se8p-ko-LB4cyxf-_AKXF4kz_apyoXiYOQour4Rr3rv98FGbw_lgOjtukwzDWk4d7RBjYFsx0IVTr4pny3WJp3qMe6Gbcc3NEROjxSb0pfT-jdpja6j0Pc6EYU26HGMOUO8E8m_erZFW7NmJSk_L1qOsHCNEyWfedhlWmCSQS4VgaCjDhc4Z3hcZ0J_-WkAZTE4yQt6hMOK2vZaYitwHbCri__pTNX5Og9gJ2571G2zVgHMo5umHH64j8QSFH8cQqeE9CGlm12PjiY9myZ15BmH6BgSRrjbxwPug8powpSKCtstCTXeD-SUlTSXXwYfbY06mTe6O41yt37Pv445OXORHnRK7nerR3A6nMVaqujiW7y6Tbz2HtD0cQEycVCim8UaaCCxOH0wnTNjrDTod9FPFcixlVhipjsyHSmx7nXwQP9fz5V2MZbyxLphuT7-MaIzL5ZQC0rKZtOCXLNMuWhY-TlHW04gfQ1YPRoxltuxK6g-7gQjGiDMuPlGX7evHx-UopxuGok6LP0XGQdKH9dNr01pFyVa1EgrYK28DqK5WwWe-4MkK26UtqEIlU8COaPcW7Cmd7wGVMwQYHDbjeI-3GwdArCtBSSiOGDHuOvJL4Q33EqZrzYGA9pv3HvL0Q0B2cXcwpluwcsY3hFOLhWhAjP3e0L6DmIrPYQ_a5k0oHz5yuXJClqPrlvlXehK5QmYgG04BHRRM7A3w7po6xuGhMDXNtho2MO0Dj-IoOvYfrF-aIbi-yf7b4iJhx109Eu6FdmLf-nZvCfKacBd-0TMKf-FNx9pEWbyLMdGyOvZubYSEikFAI7PbGc0IS9HG6TSD0uT3cg_5SNNq4V7S1Q4Xt3YRooTI4fJuOwcPz65MJ4CPFScdbBmJ9ELuIFhZcYdOxZpsgX7l0HYgr2VtWR3UnFzyowhnV1gkVw_QwixcMKvArNQ2j9e-5ZWWIcghktNYLzoY2hOg5_rAv2EcMRS9Qj7pVTIasSpm1AL6-H1EdGND9Tt8kbrKwOqTy8TZDYx_3J6OSrv_y0N4IlMN5Hh3xspveZpCYO3zESvlGGJl5gGz5WRtJ32OaGlVA3fSKn51zl_UA9R2YNlLMigxdcCDzS2TM7I75qFHDkTOXFkDykdkD9gpDrFvG-Vwsp8v6fxaVKL1AyeEfTJNhmSE26S1Vz-jbv3zKfl2q0nA2hzp8I4=>
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Hi Vicky,
Thank you for reaching out, and I'm sorry the tote isn't what you expected.
We don't offer returns, but I would like to offer you 30% cashback to your original payment method, and you keep the bag with our compliments - nothing to send back. It lands within 3 to 5 business days.
Would this work for you? Just let me know and I will get it moving right away.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you that would be ok.
V.thomason
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 03 August 2026 14:09:25
To: vic_toria@hotmail.co.uk <vic_toria@hotmail.co.uk>
Subject: Re: Order #2711 confirmed
Hi Vicky,
Thank you for reaching out, and I'm sorry the tote isn't what you expected.
We don't offer returns, but I would like to offer you 30% cashback to your original payment method, and you keep the bag with our compliments - nothing to send back. It lands within 3 to 5 business days.
Would this work for you? Just let me know and I will get it moving right away.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Vicky,
Thank you for confirming - I've gone ahead and sent 30% of what you paid back to your original payment method, £16.48. Nothing to send back, please keep the bag.
It should show on your statement within 3 to 5 business days.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you.
Victoria thomason
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 03 August 2026 14:53:02
To: vic_toria@hotmail.co.uk <vic_toria@hotmail.co.uk>
Subject: Re: Order #2711 confirmed
Hi Vicky,
Thank you for confirming - I've gone ahead and sent 30% of what you paid back to your original payment method, £16.48. Nothing to send back, please keep the bag.
It should show on your statement within 3 to 5 business days.
Warm regards,
Anna
Customer Care Team
Marlow London
You're very welcome, Victoria. Thank you for giving us the chance to put it right. I hope you enjoy the bag.
Warm regards,
Anna
Customer Care Team
Marlow London