Case #1187 — Marlow London
wakefieldcat@icloud.com · order 3680 · state imported · label none yet · rung 0
Facts
New customer message on 2 August 2026 at 19:22
open
not set
2026-08-02 18:23:27
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #2789 · action=reply · 2026-08-03 08:16:38 · dry-run
Hi Catherine,
Good news - I've checked and found your order. Order #3680 is confirmed and paid, so it definitely went through.
Confirmation emails sometimes go to spam or junk folders, so do check there first. If you still can't find it, don't worry - your order is in our system and being processed.
As soon as your order ships, you'll get an email with a tracking link so you can follow its progress to you.
Is there anything else I can help with?
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: [void re-run 2026-08-03] First contact: order found and confirmed as paid. Email likely in spam folder.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Catherine Wakefield
Email:
wakefieldcat@icloud.com
Body:
Hi
I placed an order but I’m yet to receive the e-receipt
confirmation on email.
Please advise
Hi Catherine,
Thanks for reaching out, and sorry the confirmation email didn't land in your inbox - that does happen sometimes with spam filters.
I've found your order using your email address: order #3680 has gone through successfully and is already fulfilled and on its way to you. Tracking number UL389344555YP - you can follow its progress here: https://www.track718.com/en/detail?nums=UL389344555YP&source=webtrack
If you have any other questions about your order, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London