Case #1191 — Marlow London

michaelkenny735@gmail.com · order — · state imported · label none yet · rung 0

Facts

Subject

Thread status

open

SLA due

not set

Opened

2026-08-02 22:43:33

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

id	84
thread_key	<CAFON9h0O5U2o8QcLLeWquEv4MRxojiXearLOVFXubwnUvMBdRQ@mail.gmail.com>
store_id	marlow
message_id	4736
case_id	1191
label	OFF_SCRIPT
label_confidence	first_pass
extracted_vars	{"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false}
decided_action	ESCALATE
decided_amount
decided_currency
rung_before	0
rung_after	0
interrupt_fired
breaker_fired	0
would_have_text	Hello, Thanks for reaching out and for your interest in the store. A member of our team is personally looking into your question. We appreciate your patience in the meantime. Best, Anna
actual_action	reply
actual_text	Hi there, That's a fair question! Yes, we're absolutely open and ready to go. Marlow London is a real business with a real team here, and we're fully up and running whenever you're ready to browse. Come have a look at what we have at https://marlow-london.com/, and if you have any questions about sizing or products, just get in touch with us. Warm regards, Anna Customer Care
agreed	0
latency_ms	6181
model_used	claude-runner:claude-sonnet-5
error
created_at	2026-08-14 20:19:15

Latest draft

from decision #2973 · action=reply · 2026-08-04 00:19:34 · dry-run

Hi there, That's a fair question! Yes, we're absolutely open and ready to go. Marlow London is a real business with a real team here, and we're fully up and running whenever you're ready to browse. Come have a look at what we have at https://marlow-london.com/, and if you have any questions about sizing or products, just get in touch with us. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Pre-sale inquiry about store operational status; warm reassurance with store link and invitation to shop, no code offered (customer has not ordered).

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Full thread

in michaelkenny735@gmail.com → support@marlow-london.com customer 2026-08-02 22:43:33

Marlow-london

out support@marlow-london.com → michaelkenny735@gmail.com tool 2026-08-03 13:37:39

Hi Michael, Thanks for getting in touch! I'd love to help - could you let me know a bit more about what you need, or your order number if this is about an existing order? Warm regards, Anna Customer Care Team Marlow London

in michaelkenny735@gmail.com → support@marlow-london.com customer 2026-08-04 00:18:53

Hello! I hope you're doing well. I wanted to ask if your store is still in the testing stage, or if you're now open to start making sales? On Mon, 3 Aug 2026, 9:59 pm Michael Kenny, <michaelkenny735@gmail.com> wrote: > Hello! I hope you're doing well. I wanted to ask if your store is still in > the testing stage, or if you're now open to start making sales? > > On Mon, 3 Aug 2026, 2:37 pm , <support@marlow-london.com> wrote: > >> Hi Michael, >> >> Thanks for getting in touch! I'd love to help - could you let me know a >> bit more about what you need, or your order number if this is about an >> existing order? >> >> Warm regards, >> Anna >> Customer Care Team >> Marlow London >> >

out support@marlow-london.com → michaelkenny735@gmail.com tool 2026-08-09 22:12:06