Case #1201 — Marlow London
katharvey41@yahoo.co.uk · order 3368 · state imported · label none yet · rung 0
Facts
A shipment from order #3368 is on the way
open
not set
2026-08-03 10:11:01
—
2026-08-14 19:30:08
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Latest draft
from decision #2818 · action=reply · 2026-08-03 10:12:02 · dry-run
Hi there,
Good news, order 3368 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL367604885YP
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipping status inquiry on fulfilled order; tracking at normal early stage (info received); within standard 7-12 day window. Qualifies for shipped_wismo auto-send.
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Any idea when I should expect this parcel? It’s been an almost a week since it was shipped 27 July? It’s now 3 August? I think Royal Mail are super slow Katrina Harvey Sent from my iPhone On 27 Jul 2026, at 09:20, MARLOW LONDON <support@marlow-london.com> wrote:
Your order is on its way
Shipped
On its way, Iris
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
UL367604885YP
Carrier: Other
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
LONGCHAMP LE PLIAGE TOTE - NAVY · Qty 1
Order number
#3368
Shipping to
Iris Harvey Ingatestone, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi there,
Good news, order 3368 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL367604885YP
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Ok thanks. Is the parcel coming from the UK?
Seems rather long winded for a parcel coming from London?
I’m only 50 minutes from London.
Hopefully it arrives this week as I’m on holiday next week. So not here to receive it.
Katrina Harvey
Sent from my iPhone
> On 3 Aug 2026, at 11:12, support@marlow-london.com wrote:
>
> Hi there,
>
> Good news, order 3368 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
>
> You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL367604885YP
>
> If it's still stuck after about a week, let me know and I'll look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Katrina,
I don't want to leave you guessing, so here it is straight - despite the name, this ships internationally rather than from a local London warehouse, which is why it can take a bit longer than a same-day UK courier would. There's no scan yet since it was booked in on 27 July, and that gap is normal for this stage, it isn't stuck exactly, just slow to show movement.
I can't honestly promise it will land before your holiday next week. If it's still not moving in a few days, reply here and I will take another look.
Warm regards,
Anna
Customer Care Team
Marlow London