Case #1207 — Marlow London
anna_feast@hotmail.com · order 3342 · state imported · label none yet · rung 0
Facts
A shipment from order #3342 is on the way
open
not set
2026-08-03 14:24:27
—
2026-08-14 19:30:08
Engine shadow decision
| id | 719 |
|---|---|
| thread_key | <BESP192MB2857DFEE0E1240A2F7284204F5D52@BESP192MB2857.EURP192.PROD.OUTLOOK.COM> |
| store_id | marlow |
| message_id | 5533 |
| case_id | 1207 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | reply |
| actual_text | Hi Anna, Thank you for following up, and I am sorry this is taking longer than it should. I've just checked the tracking again for order 3342, and there is good news: it has now started moving and is showing as in transit. Based on where it is at this stage, I would expect it to reach you within the next few days. I know this has been a longer wait than usual, and I really appreciate your |
| agreed | 0 |
| latency_ms | 3783 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:40:11 |
Latest draft
from decision #3604 · action=reply · 2026-08-11 10:41:12 · dry-run
Hi Anna,
Thank you for following up, and I am sorry this is taking longer than it should.
I've just checked the tracking again for order 3342, and there is good news: it has now started moving and is showing as in transit. Based on where it is at this stage, I would expect it to reach you within the next few days.
I know this has been a longer wait than usual, and I really appreciate your patience with it. If it still has not arrived within the next few days, please let me know straight away and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Ordinary post-ship WISMO repeat chase; tracking has genuinely progressed to in transit, so gave honest concrete stage update per no-holding-line-wismo, no anger/refund/legal, tracking link already sent earlier in thread so not repeated, no new code offered since shipping-email footer already carries STORECREDIT15.
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Full thread
Hi
Can you tell me when this will be sent please?
Many thanks
Anna curtis
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Monday, 27 July 2026 09:19:51
To: anna_feast@hotmail.com <anna_feast@hotmail.com>
Subject: A shipment from order #3342 is on the way
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AACyjsc9gt4riFFfafJ9dtf-_ISiyMluNJR94u8zaGiOkq93dXQHlZMLARRbf8Se5i1eGC99UxXVyHq5IEJ7gPcH6DIAKq3LJjrwU1TbTI_vd_N8cDJW95FSBBytWxAOYxiOraTuuR0nVqNyEZ68vQrc_XVXXjvrupptlDhieCCp6AsCk8WTpatykKvfWKGhf177vOWwmooJ_Jczn_aJwUZfIXzYPe2ZAG6-pVQRUH-_ypxZQUA1eTp5hHCjOHXIjrTHK2K74_uKxqgZTioZV-RFWzd5UP6T0vuGs6m_0L1AVy_j4Sq1jbEndsVHsOOwWED2aqraWn6BMnRIzZY_U9ndFg==>
Shipped
On its way, anna
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
UL364417305YP
Carrier: Other
Track now<https://marlow-london.com/_t/c/v3/AACYOo0-pgtYJ-re8Kkbo5WElcHQAW7xrj2uomJgYeKQTVAst1sQIolG84jYZpsYj1dWNvpZYp7fJ0w-q4RYhI2WbuSE1mwJY9nWOYNHvLqGMWgTUFQi5Rl7uHBOd5hNvQWYFdZ4Gv_cCA1g0lvETVwvJgzG3erpe56i5kRbCdi3gRUrLpKIVy_uscg0nzbsbdCwagNkerd5gj1JKzG4jmCU667kK99tM5UTPujSA9ZW2yUKwt4JtpPFW4WxThg4xu3t7MVJoowLtvYqJtWdDJ7QvAUtIL1I_LyyH1Yti421AO88xFVDN7FGz7_hNgUSyIqc2RWXRdNHPodqxScbgmuuLIwpYTz_Wfm9fvaRFttpIPAytw==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AADpCR5pPSjQW-Bo1TIuI189PIlF1Y_Xz96smS79p4GYulOYbgXSorlO_zrwnblaCqmdDYe9OSukepKPPvM_k1UixgVKQXKV_Wl46hbk2AV0Ru_yKZavT3n3SvvPzI6ptZAfHGOG7yM-dWZbET1sLYdReUqBUeh4A9VQyoqCRL_B7U1SH9LoPMx3-gBZW0pb83YkaaMVgJWmUsLf-EBVCeYBUNKXUXPf5VmvgMJ0MgJ7GgSkvrG3k2mJSXu0habXnHTIZ7nnxEwfQLM_vbvr7-S1yAKlsO0bnBpO7hHugI-5S1gBcWoNEZMawfV3Xu3lLrxEwLPjVY34Sce_xoUqBIoacG0=>.
Items shipped
LONGCHAMP LE PLIAGE TOTE - EBONY - Ebony · Ebony · Qty 1
Order number
#3342
Shipping to
anna curtis
poole, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi Anna,
Good news - order 3342 shipped on 27 July with tracking number UL364417305YP, so it is on its way. I can see the courier hasn't logged a scan since dispatch, and it's now been about a week, which is longer than we'd normally expect at this stage.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL364417305YP
If it's still not moving in the next few days, let me know and I'll look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London
Thanks, I ll keep you updated
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 03 August 2026 15:39:19
To: anna_feast@hotmail.com <anna_feast@hotmail.com>
Subject: Re: A shipment from order #3342 is on the way
Hi Anna,
Good news - order 3342 shipped on 27 July with tracking number UL364417305YP, so it is on its way. I can see the courier hasn't logged a scan since dispatch, and it's now been about a week, which is longer than we'd normally expect at this stage.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL364417305YP
If it's still not moving in the next few days, let me know and I'll look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi
This still hasn’t been received.
Regards
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Anna Feast <anna_feast@hotmail.com>
Sent: Monday, 03 August 2026 15:40:09
To: support@marlow-london.com <support@marlow-london.com>
Subject: Re: A shipment from order #3342 is on the way
Thanks, I ll keep you updated
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 03 August 2026 15:39:19
To: anna_feast@hotmail.com <anna_feast@hotmail.com>
Subject: Re: A shipment from order #3342 is on the way
Hi Anna,
Good news - order 3342 shipped on 27 July with tracking number UL364417305YP, so it is on its way. I can see the courier hasn't logged a scan since dispatch, and it's now been about a week, which is longer than we'd normally expect at this stage.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL364417305YP
If it's still not moving in the next few days, let me know and I'll look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi, this order still hasn’t been received. Could you provide any update.
Regards
Anna curtis
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 03 August 2026 15:39:19
To: anna_feast@hotmail.com <anna_feast@hotmail.com>
Subject: Re: A shipment from order #3342 is on the way
Hi Anna,
Good news - order 3342 shipped on 27 July with tracking number UL364417305YP, so it is on its way. I can see the courier hasn't logged a scan since dispatch, and it's now been about a week, which is longer than we'd normally expect at this stage.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL364417305YP
If it's still not moving in the next few days, let me know and I'll look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna,
Thank you for following up, and I am sorry this is taking longer than it should.
I've just checked the tracking again for order 3342, and there is good news: it has now started moving and is showing as in transit. Based on where it is at this stage, I would expect it to reach you within the next few days.
I know this has been a longer wait than usual, and I really appreciate your patience with it. If it still has not arrived within the next few days, please let me know straight away and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London