Case #1212 — Marlow London

shelly.bell019660@gmail.com · order 3120 · state imported · label none yet · rung 0

Facts

Subject

Order #3120 confirmed

Thread status

open

SLA due

not set

Opened

2026-08-03 20:33:03

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

id	71
thread_key	<CA+4096BMhP5fRiGS1ss2Ve8zrN-1ZnawGyv6-GhN4s7xUJdq1A@mail.gmail.com>
store_id	marlow
message_id	4719
case_id	1212
label	NOT_ARRIVED
label_confidence	first_pass
extracted_vars	{"order_number": "3120", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "bag", "chargeback_ultimatum": false}
decided_action	REPLY_INFO
decided_amount
decided_currency
rung_before	0
rung_after	0
interrupt_fired
breaker_fired	0
would_have_text	Hi Shelly, Thanks for reaching out, and sorry for the wait on order 3120. I don't have a tracking update to share with you in this message, but I want to get you a clear answer rather than guess. Could you confirm the shipping address you used at checkout, just so we're looking at the right details on our end. We'll get this sorted for you. Warmly, Anna
actual_action	reply
actual_text	Hi there, Thanks for reaching out, and I'm glad you're keen to get your bag! Good news, your order is on its way. Your Mini Leather Longchamp Bag in Emerald is currently in transit, and because of the higher order volume from our current sale, shipping times have increased a bit. We're doing everything we can to get your package to you as fast as possible. Right now we estimate it
agreed	1
latency_ms	6645
model_used	claude-runner:claude-sonnet-5
error
created_at	2026-08-14 20:17:02

Latest draft

from decision #2960 · action=reply · 2026-08-03 20:33:46 · dry-run

Hi there, Thanks for reaching out, and I'm glad you're keen to get your bag! Good news, your order is on its way. Your Mini Leather Longchamp Bag in Emerald is currently in transit, and because of the higher order volume from our current sale, shipping times have increased a bit. We're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL360371316YP If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Straightforward shipped WISMO (order in transit, no complaints or refund demands) — auto-sending per case (8) with the real tracking link and realistic 7-12 day window.

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Full thread

in shelly.bell019660@gmail.com → support@marlow-london.com customer 2026-08-03 20:33:03

Hello, sorry to say but I'm still waiting for my bag to arrive. Thanks On Fri, 24 Jul 2026, 17:40 MARLOW LONDON, <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AAAH1c_EJoiFhVrMm_YxE4V4qdPqEiMaanhefZDVangkGFb6SbJaqeAvWc1-u1jJai7ZnmvP0DCf7fTB5MhJ-K6fGIlnLRfyOY5zIgw32X_ajLRnt0qC7ls6mTxSNdSYSl_ytg5JwL4AO7HT8GVvJ_hdgjDUYFWX7eDq5qmGgPubkcEMPkRILl_Gd8mpSm_zAP0cTDXKw6f_RrZSiVhMJaEVwtYxpauMBlCx5Uk55NPAn6aUUZAbk9TphP7ZWe2IGj6rmcLdqpOsqAi98zyFHlbPgIq27pkGtoH1bBOfUKe3VAkOmCGLbMDbTYlE843Vrw2rkOdm346l6ZhjMvGVLlF1KA==> > > > > Order confirmed > Thank you, Michelle > > We're preparing your order with care. You'll get a shipping update as soon > as it's on its way. > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order. > Shop now > <https://marlow-london.com/_t/c/v3/AACCyejD0uTfDMFb10Pl3c8Z02RW3DQtNbQUOMboZZggdryp8pNSyobWN0z0XD-2npHQc2IhYvsDHPo9QR0eo7qNdB2cgUaezd3ocApQEjGlWCbnluKFfXibV91YhiIR05HlJ1w3RROeDz1A23Np6riWQH1DJ2l6cpMuP45HxM1kTvQ2Ov4OBNeeaI7MIdhyPATU_yOzxCw7-9vQZBePAjbv7HKryUtNw5FAkvnvPaZnsfkVI3Ljb3aSQILYc2EvF_C2c-qMVFloy9vIlykw7tkvEOkiVqiQFeX1KbE69XUSHffQ3oAPQ-pHHY94pI8U2DOTsPDiBwn3z5JnBAU-LCKEYkY=> > > Order number > > #3120 > > Order summary > Mini Leather Longchamp Bag - Emerald > Emerald · Qty 1 £54.95 > Subtotal £54.95 > Shipping £0.00 > Total £54.95 > > Shipping to > > Michelle Wilson > 84 Cressingham Road > HA8 0RP Edgware > United Kingdom > > Payment > > View order > <https://marlow-london.com/_t/c/v3/AADYN_AcldWzSbgk6Cfli9MDEpIM2ALhpxDCrxElvmY5JyYq_71uk-Jv-olS6fXypAn52adQ55924Obq4zJMjSjaQcySzgJ7voe5sZJWqv_5X79kidYiaZjLbrg1feYfSKudiESkJOzKMszj04-1DNd2wbXPpyPs32nLuKdmIHIFkTHt8pN-h8VFMrfstSC83CE5gUY0vKL66L1emrFjb2RPrmfYqUnuSAxARjgxa3HmWRpGd1vR7lH-O6RrJVRxvTnY3ASIhsQ-aUHKJaGqAmQOAN2Gt_NthuyultpNP8j1gnS6nCUZxObC9N5cqxp_BhOwr885LnlGgiJFXEDQYGLC4NNyjWBp8AlCUaRt8S-brHB5kJvys08TxubqxmTFfYABpddmcRNZg_Cm1i_USZgP6qZAU6Wto9rwjraSS7dSE_NCI3rQirlgoQLRF0vzt71Xn6l5o7zMOe8Jw2m4gaqXzzBvdw_KZyY3Q1lgACSFoGEpGaF7Lkl-SgzDrijaBRh48_HV9uZ-BwGLYhUMfoeMsju6DvEySoUGqpWhpt6M4zwE59EQNtHHFZv9BNrtd64gNjyp14H1xXaB4m6t4RWBB52Mgmm6WUOW2XLUwixdGvQMA5PoSmNxhcWT6UDmGIP5F6givmp4oOkw8wF57jbR8LmELMgpUBKwarGrD6zM16d5V35Ylv564b8wEwcLDUH9ZrO9vWYwAiQtfWRTxpmE5WSoBJrZEQsW5zXX-5OfqkhYeJTP8SyUItjpXqvGQFz34vpEFptR06vO3Zy7OwGC_Ev63Ou-7LZy8wlghH17O2MtHv7lXSX2Xl42lURPck5zrwvJ92-waFoTD1v09qPMH0BFpgyQ0ZHC9gxLlzTjHZUSVC_MvKbMDY8c-Fn--gmP8-AyIK4oPPkT39fbNfX7UT7iHSDqnFLPLRS1B2bGTerPGBIjgbQGBZuvnfCQ_pXTpo19SVcQ3zlaRxhAUEnpVHkSCep2QQaLk6wtCrM15rJClBQkiij0iAlvtDl4TxqBiTKfhSFIQ7X01TOEuhicQQpMcnrMReVS-0QZcF20zoeBtY5IcHkl3D9kg5bJsy5hss7DbPAqMJfWEVJjbR7UautpxzedCWexprjIieap_ay9a4czDfrBaPO25324VzmSNH1Xmkoath2jnYyfkto9eyRggW7ZS2-CYwfGYCO1nu5AuMXY-RBWNI5WVYySTzuW4oEKOfQ9PZrEsBpy1xKVOpIqdB0NWkot2wMxXWDraW-jq3-Ke7u-8uUc5wsfP70Fc0Wl3WUTVYUAbtAsoxqI8Tk-fphfr3oSM8YiEiimhKIe6Bam7gGyqohzJY6qWrYY4HD_G8OmXD0pSHsJ82731MhgmJnfzTokyw-i5P_wyykDoNa7j61uBe4HPCfbNe0TagVaC73_iFMcb2AjZGR3R9Rr4C7U8a3qZIKGq52xOneCKJISw5ZIeed4c6FRxydXhFoTZbXRwdTEudAS8WuoueVJUEifRhKbUbibae0SpWZBCHPM0FctYDDya7bATFzdkCE0BC1ClszUdBzv78qoMHA4XnLwBdk=> > > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AAA_uu4zh70ZT0myTF0uyahAwsPceZYEomB76mvDm9yyDluDiLNKeovcUBZq9QolA1rAapQ3zXzlWiFeBL_ILscQ1zqT3pDsO0Ur5s0EN-bKWGuZ0zWpZmu0L8AvtaQHMKBb9hZrtJGSo6kFTDDqcblV4Vw9A1EB-rHQya0gr7vvV9vSVvgheIXiX9PeCrF4xEH4vvTaw2kXXR1jTpLfg7w98_2EFUV3Em-E0zWu63WP7cJmBy6PRkUV3_SmFNQh2TJW-EltFXZA9KiVfdtA9oUoQA4p7_dUjJ4G6qLHKTyEeQh-tJy_SjSUHItaZBsrGgQTRpbVI9Lpg6Q=> >

out support@marlow-london.com → shelly.bell019660@gmail.com tool 2026-08-03 20:33:47