Case #1214 — Marlow London
stephhyde12@hotmail.co.uk · order 3286 · state imported · label none yet · rung 0
Facts
Shipping update for order #3286
open
not set
2026-08-03 21:20:32
—
2026-08-14 19:30:08
Engine shadow decision
| id | 989 |
|---|---|
| thread_key | <AM7PPFEC42C6DE457F603F500CA34553586FBD52@AM7PPFEC42C6DE4.EURP250.PROD.OUTLOOK.COM> |
| store_id | marlow |
| message_id | 5828 |
| case_id | 1214 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 3736 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 22:00:09 |
Latest draft
from decision #3261 · action=reply · 2026-08-07 08:08:38 · dry-run
Hi Stephanie,
I am so sorry, you should not have had to chase us on this, and I am sorry we did not get back to you sooner.
I have just checked, and your order #3286 is still showing as information received with the courier, which means it has not actually been collected yet. Because of that, I can go ahead and cancel this for you now rather than let it ship. I am putting the cancellation through and processing your full refund to your original payment method, which will land within 3 to 5 business days.
Please do not worry about going through your credit card company for this, there is genuinely no need, I am handling it directly from here.
I am so sorry this did not arrive in time for your event, and for the wait you have had getting an answer from us.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer already asked to cancel and refund once (unanswered) and is now threatening a credit card dispute; order is still at information received so it's genuinely stoppable, so cancelling and refunding now rather than delaying further.
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Full thread
Hello
My order hasn’t moved for over a week?
I would prefer to cancel and get a refund as these are now going to be too late for the intended event.
Please advise.
Regards
Stephanie
Begin forwarded message:
From: MARLOW LONDON <support@marlow-london.com>
Date: 27 July 2026 at 16:45:47 BST
To: stephhyde12@hotmail.co.uk
Subject: Shipping update for order #3286
[MARLOW LONDON]
Order #3286
Your shipping status has been updated
The following items have been updated with new shipping information.
View your order<https://marlow-london.com/_t/c/v3/AAAFVH-oQcbdc6Oi_hBcGFKkP7Lxb4v0HNAtGlSUBV3y2dlftg_JkJkwFTUnAk12-WBRo4hfCCN_oyRMe0ZE1f1qStM95PN3N0vgZAc43ySCsvwVnpdVXlbbHGz-GKSwsx4Qi30muWhc2m1yXN4oZY_M2ndk4ecjMu6FfSUEC_thSKpHt91EqyXT05_R7pr2ZTKnya6DdvGSpDQRaoMZRR7NSVT9lsNwg1AMEZMeQeomgTwrj2uaIkXo8d62f3TCeSp3NAwV1wqoJJu1A4-MKa_T1pQgQXYd2LH23qpmfvcCaeXH_yr6yeNjeuUDP0OsFDgFwQbIAbKcIsHYoMk7Nush9fQhhpG8QUdv4gKRI0DDyfFSVgajmf_cCwBdT7FLGFwa-5XMxUSPV5X_HLs8txJGIj0rXwLThvptnVOPE3ovbM9JxKScVo-iOcjXMWH_qixw9-4ioB354Hp-dnernXc40nrmRkYuc3735PnQ9kYbAs_EKyljEAwobbURRGfYsVVq--Wc_6bq47xKTpp85JoLwjFpJw_fXzDKdtoKJYHJ5TpnDoHGxGdrUWVyzEZZ5PYc7A6YOP33mf-LkfpdaCh6SZRXl7zJVzX9bmBcxvyp16yTnU-06xa-dAOuq15Rkd4dW8wpa2z_XjHmTlwUOOdc6ofOX5B2p0r_OoG5Ow2tbyfkVo_TcGIYPlP_A76GgA1YalI_6H1pzg9AAeSLjG5N5WF7EJZaXidW_yInwij5hniHOq0qXJ7e8TWMrw_8spO_XsBqPUidnsu1gX-ppc6a8drI2GUxOEdGmIv2z6_ETRoZoOcwtzg_c604ah4lHmP3T0ZwRrEbNxxsYrwcAfG0ajTjzxf1a6RIAhjsrZnF4perg7grQTFVdhRqBemnWT-Z0oLDx27I2z9VqfW8QJm5eUaxPs37apY_vkcjWdKr_fuiOBT-uyCJXAdl-aUN5q39vFq1FRnJgSjb5sUIPko32pWFCeHkn_jRqqEQJA1yFLBWgvyqNYAtiH-RlSGJFLzXtIwvFLujw9TuXTh1_2f2s6-OGdTU0zGZ_3R5bF8sbgrtGVWcoAHOEMMuypt5V5WKXDoqAL-lq3f5hpYYrFeDGlBud4VkRKoTdg-9Z2MU9OWOYNs9A28U1gJyWsxPwZCHUjRbK1-diWMQ7LViMT9x-xD8QmbX6hztl2MghAKIgKfnzWe8HubVZgzID1-NkeChhYJQp5mp56O58MEB84HVH4dRtGaToJC3UzNdC0cf-PLEO16wQ1cFyw8z3Yq6MF6jHjqd4zV84pghHyhBAHTLeLxoFZJrgg4fAN6rH7rqX8B8ZmR9YdXhyaLZG_Swdj3lbYWHeJ2f0uygxvsnKHEqUxuJntw9bXsgdUcZhGaizTX2iBxC6EUY8hx7UWhIJiTttP4q4AB6fwmf2E84kiNmCiSUQ3W66pf8mC5wkvCAuijSqVbLTggcTTtyYehXbKaMjGLrmOVor-6RNdM0u4ExwYyYcLPfwkMOD1XZOLptF8fwpQ7yWQ1oQfJerW9pibKzVPZ8_9Ynl0WGgrstE0QZDlaRBWMrKAQ=> Download to track with [Shop] <https://marlow-london.com/_t/c/v3/AABuluUAi3w9uslzKcxBSH-YYu-9GHAZXAF7bNi5BIeHWIexyiYSHufcThNqUvxv67-t7Cx29Hr8sAWRE6w43zzssXjhGap2lGP6Dt2s8caz-W6gdkst5R6EUse3lL7_2oocC-Fb70mmW-tcpfKEOb0C4-BE1r8ABvZ_QfvkBnyqfmJzDkLhO8mxPEknrtBH-MKSl-al7CfCwI3jckhUlrDGBwCj2nqN9WgebINlk3z3a0cUr70nPXa2L-27zAeks4Ed0KsGbvZ01MWmdUts3xdswVtMnVM7CJcs771xERxTx0Y3bRKIN6GKZkqm0nU2RFr6Ce0Cy6yJSs6-vK6f8utk5KEyqrF1S9YWl5drc45CB2zPHYjdL3ewpIpGGe3o2HihvAwKt0gANKrI6mgg3Sl2zAkbXa_3IuVDf77tKuTsX0fIp6-YS3oW-_HLYWRCnfU3-wCFgG5aiHfLLbmi3vDCSd1naf4YcTinXql-gVFRk2H2MIAr7PKKE-6hnhlYKzB2btT3gzdade1xZnK582heo99S-WcSU55bGvbuobnbEatHcQSJaYraj9ccAKJyAefdTjdWKircft_7MhFbW6-4-7p1bOUnVWH56w9Rrm1j4TCMXhxxvSTdVHROyrZJJ6Z87rcDmzPfbwzDjt_ZbjIVXasTD8j5YuLGLuAKVne3NO8iN1ca8lqI6K0rPHNS5O4vgHLLoC5Z-O1ouxcsKOeJxQ-ZevuSoke2cmTOfvrw7piEUBj9h0YrGtPyIYj-HJyvDOw0IOmcZC7t3XQ5tt8ZUgsk57MQdU6glNjG5gAbejY7YhZ3SVtgVnmzBaXXhA9FtgYy3gQTy2tpWAjk79BTxpZNI_varDEQbARDbnOwZX15xuRYaTQxcdTyxCzZMp4PEKZ4P18xCZl0j4gpj2g_6yjwYmEmmyublCE5yyPKVPmlSc_EAOLj-NHj65IejmVZ0hrADGlkdjtYiMW9dR0z132QP6OQPY87KRQ8vmCdm-VeqRcoKiXTVRStkh7tqEp8aMUvhSaaNLw-moj_qX6YInPfcwt5QUBogBaYu9KjUgQbjY_F8Svc_GWIfp9GXwnfTpVzEbjJwlElsX4_U1a60xXR9rkEDzAn0Hc8P8AbdGqDDu0avSfK>
or Visit our store<https://marlow-london.com/_t/c/v3/AAB7n6r7PwAuAHStDdyHZ5m64YDIkMHqy5cyJGF85c6NwcRqRWrRUye1PZ-XMih7-tJqv4kbvmjcuCpASNpEoMjwtmE2jcROMUz1mFSnzDmeSnPKcsaQnKnAQAPsA8-pXW8hcIrRr8dyc4Mw51QNyUDlub_ndh_SDfVpsEoe2sCNTMVhQZmzVM-Blv2C3_I31tBvH6KGA-rtghX7D4Aj-k1uLLzDmD6nlgWsHWxfTT4M1w3TMezce2TubvVzxPx2Wl9y6Lyt3Krc3hRye8FbgxxE2x78lE9I960x3KA-EE-fhvOw1CPwWgfFfP8nljqPTHl6FCOixXax6unYNTv07v1VxQ==>
Other tracking number: 4PX3003018452523CN<https://marlow-london.com/_t/c/v3/AACfPRKmNeLtl8TXTmd7uYbPGhKSC03u9r_5iOoJYTTJtCvTS7XzMBW8ord9VYKYCVeHGiijqbkPegNXULDN0j3isKSNNKdQi5ZgmNJd9Uf
Hello
I haven't heard back on the below so will need to get a refund via my credit card company next week if I hear nothing
Regards
Stephanie
________________________________
From: stephanie hyde <stephhyde12@hotmail.co.uk>
Sent: 03 August 2026 22:18
To: support@marlow-london.com <support@marlow-london.com>
Subject: Fwd: Shipping update for order #3286
Hello
My order hasn’t moved for over a week?
I would prefer to cancel and get a refund as these are now going to be too late for the intended event.
Please advise.
Regards
Stephanie
Begin forwarded message:
From: MARLOW LONDON <support@marlow-london.com>
Date: 27 July 2026 at 16:45:47 BST
To: stephhyde12@hotmail.co.uk
Subject: Shipping update for order #3286
[MARLOW LONDON]
Order #3286
Your shipping status has been updated
The following items have been updated with new shipping information.
View your order<https://marlow-london.com/_t/c/v3/AAAFVH-oQcbdc6Oi_hBcGFKkP7Lxb4v0HNAtGlSUBV3y2dlftg_JkJkwFTUnAk12-WBRo4hfCCN_oyRMe0ZE1f1qStM95PN3N0vgZAc43ySCsvwVnpdVXlbbHGz-GKSwsx4Qi30muWhc2m1yXN4oZY_M2ndk4ecjMu6FfSUEC_thSKpHt91EqyXT05_R7pr2ZTKnya6DdvGSpDQRaoMZRR7NSVT9lsNwg1AMEZMeQeomgTwrj2uaIkXo8d62f3TCeSp3NAwV1wqoJJu1A4-MKa_T1pQgQXYd2LH23qpmfvcCaeXH_yr6yeNjeuUDP0OsFDgFwQbIAbKcIsHYoMk7Nush9fQhhpG8QUdv4gKRI0DDyfFSVgajmf_cCwBdT7FLGFwa-5XMxUSPV5X_HLs8txJGIj0rXwLThvptnVOPE3ovbM9JxKScVo-iOcjXMWH_qixw9-4ioB354Hp-dnernXc40nrmRkYuc3735PnQ9kYbAs_EKyljEAwobbURRGfYsVVq--Wc_6bq47xKTpp85JoLwjFpJw_fXzDKdtoKJYHJ5TpnDoHGxGdrUWVyzEZZ5PYc7A6YOP33mf-LkfpdaCh6SZRXl7zJVzX9bmBcxvyp16yTnU-06xa-dAOuq15Rkd4dW8wpa2z_XjHmTlwUOOdc6ofOX5B2p0r_OoG5Ow2tbyfkVo_TcGIYPlP_A76GgA1YalI_6H1pzg9AAeSLjG5N5WF7EJZaXidW_yInwij5hniHOq0qXJ7e8TWMrw_8spO_XsBqPUidnsu1gX-ppc6a8drI2GUxOEdGmIv2z6_ETRoZoOcwtzg_c604ah4lHmP3T0ZwRrEbNxxsYrwcAfG0ajTjzxf1a6RIAhjsrZnF4perg7grQTFVdhRqBemnWT-Z0oLDx27I2z9VqfW8QJm5eUaxPs37apY_vkcjWdKr_fuiOBT-uyCJXAdl-aUN5q39vFq1FRnJgSjb5sUIPko32pWFCeHkn_jRqqEQJA1yFLBWgvyqNYAtiH-RlSGJFLzXtIwvFLujw9TuXTh1_2f2s6-OGdTU0zGZ_3R5bF8sbgrtGVWcoAHOEMMuypt5V5WKXDoqAL-lq3f5hpYYrFeDGlBud4VkRKoTdg-9Z2MU9OWOYNs9A28U1gJyWsxPwZCHUjRbK1-diWMQ7LViMT9x-xD8QmbX6hztl2MghAKIgKfnzWe8HubVZgzID1-NkeChhYJQp5mp56O58MEB84HVH4dRtGaToJC3UzNdC0cf-PLEO16wQ1cFyw8z3Yq6MF6jHjqd4zV84pghHyhBAHTLeLxoFZJrgg4fAN6rH7rqX8B8ZmR9YdXhyaLZG_Swdj3lbYWHeJ2f0uygxvsnKHEqUxuJntw9bXsgdUcZhGaizTX2iBxC6EUY8hx7UWhIJiTttP4q4AB6fwmf2E84kiNmCiSUQ3W66pf8mC5wkvCAuijSqVbLTggcTTtyYehXbKaMjGLrmOVor-6RNdM0u4ExwYyYcLPfwkMOD1XZOLptF8fwpQ7yWQ1oQfJerW9pibKzVPZ8_9Ynl0WGgrstE0QZDlaRBWMrKAQ=> Download to track with [Shop] <https://marlow-london.com/_t/c/v3/AABuluUAi3w9uslzKcxBSH-YYu-9GHAZXAF7bNi5BIeHWIexyiYSHufcThNqUvxv67-t7Cx29Hr8sAWRE6w43zzssXjhGap2lGP6Dt2s8caz-W6gdkst5R6EUse3lL7_2oocC-Fb70mmW-tcpfKEOb0C4-BE1r8ABvZ_QfvkBnyqfmJzDkLhO8mxPEknrtBH-MKSl-al7CfCwI3jckhUlrDGBwCj2nqN9WgebINlk3z3a0cUr70nPXa2L-27zAeks4Ed0KsGbvZ01MWmdUts3xdswVtMnVM7CJcs771xERxTx0Y3bRKIN6GKZkqm0nU2RFr6Ce0Cy6yJSs6-vK6f8utk5KEyqrF1S9YWl5drc45CB2zPHYjdL3ewpIpGGe3o2HihvAwKt0gANKrI6mgg3Sl2zAkbXa_3IuVDf77tKuTsX0fIp6-YS3oW-_HLYWRCnfU3-wCFgG5aiHfLLbmi3vDCSd1naf4YcTinXql-gVFRk2H2MIAr7PKKE-6hnhlYKzB2btT3gzdade1xZnK582heo99S-WcSU55bGvbuobnbEatHcQSJaYraj9ccAKJyAefdTjdWKircft_7MhFbW6-4-7p1bOUnVWH56w9Rrm1j4TCMXhxxvSTdVHROyrZJJ6Z87rcDmzPfbwzDjt_ZbjIVXasTD8j5YuLGLuAKVne3NO8iN1ca8lqI6K0rPHNS5O4vgHLLoC5Z-O1ouxcsKOeJxQ-ZevuSoke2cmTOfvrw7piEUBj9h0YrGtPyIYj-HJyvDOw0IOmcZC7t3XQ5tt8ZUgsk57MQdU6glNjG5gAbejY7YhZ3SVtgVnmzBaXXhA9FtgYy3gQTy2tpWAjk79BTxpZNI_varDEQbARDbnOwZX15xuRYaTQxcdTyxCzZMp4PEKZ4P18xCZl0j4gpj2g_6yjwYmEmmyublCE5yyPKVPmlSc_EAOLj-NHj65IejmVZ0hrADGlkdjtYiMW9dR0z132QP6OQPY87KRQ8vmCdm-VeqRcoKiXTVRStkh7tqEp8aMUvhSaaNLw-moj_qX6YInPfcwt5QUBogBaYu9KjUgQbjY_F8Svc_GWIfp9GXwnfTpVzEbjJwlElsX4_U1a60xXR9rkEDzAn0Hc8P8AbdGqDDu0avSfK>
or Visit our store<https://marlow-london.com/_t/c/v3/AAB7n6r7PwAuAHStDdyHZ5m64YDIkMHqy5cyJGF85c6NwcRqRWrRUye1PZ-XMih7-tJqv4kbvmjcuCpASNpEoMjwtmE2jcROMUz1mFSnzDmeSnPKcsaQnKnAQAPsA8-pXW8hcIrRr8dyc4Mw51QNyUDlub_
Hello
The two dresses have finally arrived today. I'm not happy with the quality, the fit is bad and they look nothing like the images so would like to return these if you can please send me instructions.
Regards
Stephanie Hyde
[MARLOW LONDON]
Order #3286
Your shipping status has been updated
The following items have been updated with new shipping information.
View your order<https://marlow-london.com/_t/c/v3/AAAFVH-oQcbdc6Oi_hBcGFKkP7Lxb4v0HNAtGlSUBV3y2dlftg_JkJkwFTUnAk12-WBRo4hfCCN_oyRMe0ZE1f1qStM95PN3N0vgZAc43ySCsvwVnpdVXlbbHGz-GKSwsx4Qi30muWhc2m1yXN4oZY_M2ndk4ecjMu6FfSUEC_thSKpHt91EqyXT05_R7pr2ZTKnya6DdvGSpDQRaoMZRR7NSVT9lsNwg1AMEZMeQeomgTwrj2uaIkXo8d62f3TCeSp3NAwV1wqoJJu1A4-MKa_T1pQgQXYd2LH23qpmfvcCaeXH_yr6yeNjeuUDP0OsFDgFwQbIAbKcIsHYoMk7Nush9fQhhpG8QUdv4gKRI0DDyfFSVgajmf_cCwBdT7FLGFwa-5XMxUSPV5X_HLs8txJGIj0rXwLThvptnVOPE3ovbM9JxKScVo-iOcjXMWH_qixw9-4ioB354Hp-dnernXc40nrmRkYuc3735PnQ9kYbAs_EKyljEAwobbURRGfYsVVq--Wc_6bq47xKTpp85JoLwjFpJw_fXzDKdtoKJYHJ5TpnDoHGxGdrUWVyzEZZ5PYc7A6YOP33mf-LkfpdaCh6SZRXl7zJVzX9bmBcxvyp16yTnU-06xa-dAOuq15Rkd4dW8wpa2z_XjHmTlwUOOdc6ofOX5B2p0r_OoG5Ow2tbyfkVo_TcGIYPlP_A76GgA1YalI_6H1pzg9AAeSLjG5N5WF7EJZaXidW_yInwij5hniHOq0qXJ7e8TWMrw_8spO_XsBqPUidnsu1gX-ppc6a8drI2GUxOEdGmIv2z6_ETRoZoOcwtzg_c604ah4lHmP3T0ZwRrEbNxxsYrwcAfG0ajTjzxf1a6RIAhjsrZnF4perg7grQTFVdhRqBemnWT-Z0oLDx27I2z9VqfW8QJm5eUaxPs37apY_vkcjWdKr_fuiOBT-uyCJXAdl-aUN5q39vFq1FRnJgSjb5sUIPko32pWFCeHkn_jRqqEQJA1yFLBWgvyqNYAtiH-RlSGJFLzXtIwvFLujw9TuXTh1_2f2s6-OGdTU0zGZ_3R5bF8sbgrtGVWcoAHOEMMuypt5V5WKXDoqAL-lq3f5hpYYrFeDGlBud4VkRKoTdg-9Z2MU9OWOYNs9A28U1gJyWsxPwZCHUjRbK1-diWMQ7LViMT9x-xD8QmbX6hztl2MghAKIgKfnzWe8HubVZgzID1-NkeChhYJQp5mp56O58MEB84HVH4dRtGaToJC3UzNdC0cf-PLEO16wQ1cFyw8z3Yq6MF6jHjqd4zV84pghHyhBAHTLeLxoFZJrgg4fAN6rH7rqX8B8ZmR9YdXhyaLZG_Swdj3lbYWHeJ2f0uygxvsnKHEqUxuJntw9bXsgdUcZhGaizTX2iBxC6EUY8hx7UWhIJiTttP4q4AB6fwmf2E84kiNmCiSUQ3W66pf8mC5wkvCAuijSqVbLTggcTTtyYehXbKaMjGLrmOVor-6RNdM0u4ExwYyYcLPfwkMOD1XZOLptF8fwpQ7yWQ1oQfJerW9pibKzVPZ8_9Ynl0WGgrstE0QZDlaRBWMrKAQ=>
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Other tracking number: 4PX3003018452523CN<https://marlow-london.com/_t/c/v3/AACfPRKmNeLtl8TXTmd7uYbPGhKSC03u9r_5iOoJYTTJtCvTS7XzMBW8ord9VYKYCVeHGiijqbkPegNXULDN0j3isKSNNKdQi5ZgmNJd9UfcVmsGgeCnTSWxf5_5R82KEeFmj6MJSkdDBuLimrhOYW0GTmiJXBt32ziAUvPo88W-eF3R91LCwNYCJf992cLK23Q6Mol9NKtyd7oYSQ8vyyxfF3x3qy1VzoKkueJtkmqAuwt0Eu8hw-YAygzg1p-1XATmJDnG7hMeAh
Hello again
Please send me return instructions asap for the two dresses I ordered under the above order number and for the below reasons.
Regards
Stephanie Hyde
________________________________
From: stephanie hyde <stephhyde12@hotmail.co.uk>
Sent: 08 August 2026 18:43
To: support@marlow-london.com <support@marlow-london.com>
Subject: Order #3286 - return required
Hello
The two dresses have finally arrived today. I'm not happy with the quality, the fit is bad and they look nothing like the images so would like to return these if you can please send me instructions.
Regards
Stephanie Hyde
[MARLOW LONDON]
Order #3286
Your shipping status has been updated
The following items have been updated with new shipping information.
View your order<https://marlow-london.com/_t/c/v3/AAAFVH-oQcbdc6Oi_hBcGFKkP7Lxb4v0HNAtGlSUBV3y2dlftg_JkJkwFTUnAk12-WBRo4hfCCN_oyRMe0ZE1f1qStM95PN3N0vgZAc43ySCsvwVnpdVXlbbHGz-GKSwsx4Qi30muWhc2m1yXN4oZY_M2ndk4ecjMu6FfSUEC_thSKpHt91EqyXT05_R7pr2ZTKnya6DdvGSpDQRaoMZRR7NSVT9lsNwg1AMEZMeQeomgTwrj2uaIkXo8d62f3TCeSp3NAwV1wqoJJu1A4-MKa_T1pQgQXYd2LH23qpmfvcCaeXH_yr6yeNjeuUDP0OsFDgFwQbIAbKcIsHYoMk7Nush9fQhhpG8QUdv4gKRI0DDyfFSVgajmf_cCwBdT7FLGFwa-5XMxUSPV5X_HLs8txJGIj0rXwLThvptnVOPE3ovbM9JxKScVo-iOcjXMWH_qixw9-4ioB354Hp-dnernXc40nrmRkYuc3735PnQ9kYbAs_EKyljEAwobbURRGfYsVVq--Wc_6bq47xKTpp85JoLwjFpJw_fXzDKdtoKJYHJ5TpnDoHGxGdrUWVyzEZZ5PYc7A6YOP33mf-LkfpdaCh6SZRXl7zJVzX9bmBcxvyp16yTnU-06xa-dAOuq15Rkd4dW8wpa2z_XjHmTlwUOOdc6ofOX5B2p0r_OoG5Ow2tbyfkVo_TcGIYPlP_A76GgA1YalI_6H1pzg9AAeSLjG5N5WF7EJZaXidW_yInwij5hniHOq0qXJ7e8TWMrw_8spO_XsBqPUidnsu1gX-ppc6a8drI2GUxOEdGmIv2z6_ETRoZoOcwtzg_c604ah4lHmP3T0ZwRrEbNxxsYrwcAfG0ajTjzxf1a6RIAhjsrZnF4perg7grQTFVdhRqBemnWT-Z0oLDx27I2z9VqfW8QJm5eUaxPs37apY_vkcjWdKr_fuiOBT-uyCJXAdl-aUN5q39vFq1FRnJgSjb5sUIPko32pWFCeHkn_jRqqEQJA1yFLBWgvyqNYAtiH-RlSGJFLzXtIwvFLujw9TuXTh1_2f2s6-OGdTU0zGZ_3R5bF8sbgrtGVWcoAHOEMMuypt5V5WKXDoqAL-lq3f5hpYYrFeDGlBud4VkRKoTdg-9Z2MU9OWOYNs9A28U1gJyWsxPwZCHUjRbK1-diWMQ7LViMT9x-xD8QmbX6hztl2MghAKIgKfnzWe8HubVZgzID1-NkeChhYJQp5mp56O58MEB84HVH4dRtGaToJC3UzNdC0cf-PLEO16wQ1cFyw8z3Yq6MF6jHjqd4zV84pghHyhBAHTLeLxoFZJrgg4fAN6rH7rqX8B8ZmR9YdXhyaLZG_Swdj3lbYWHeJ2f0uygxvsnKHEqUxuJntw9bXsgdUcZhGaizTX2iBxC6EUY8hx7UWhIJiTttP4q4AB6fwmf2E84kiNmCiSUQ3W66pf8mC5wkvCAuijSqVbLTggcTTtyYehXbKaMjGLrmOVor-6RNdM0u4ExwYyYcLPfwkMOD1XZOLptF8fwpQ7yWQ1oQfJerW9pibKzVPZ8_9Ynl0WGgrstE0QZDlaRBWMrKAQ=>
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Hello
I am still waiting on returns instructions for the below?
________________________________
From: stephanie hyde <stephhyde12@hotmail.co.uk>
Sent: 11 August 2026 16:09
To: support@marlow-london.com <support@marlow-london.com>
Subject: Re: Order #3286 - return required
Hello again
Please send me return instructions asap for the two dresses I ordered under the above order number and for the below reasons.
Regards
Stephanie Hyde
________________________________
From: stephanie hyde <stephhyde12@hotmail.co.uk>
Sent: 08 August 2026 18:43
To: support@marlow-london.com <support@marlow-london.com>
Subject: Order #3286 - return required
Hello
The two dresses have finally arrived today. I'm not happy with the quality, the fit is bad and they look nothing like the images so would like to return these if you can please send me instructions.
Regards
Stephanie Hyde
[MARLOW LONDON]
Order #3286
Your shipping status has been updated
The following items have been updated with new shipping information.
View your order<https://marlow-london.com/_t/c/v3/AAAFVH-oQcbdc6Oi_hBcGFKkP7Lxb4v0HNAtGlSUBV3y2dlftg_JkJkwFTUnAk12-WBRo4hfCCN_oyRMe0ZE1f1qStM95PN3N0vgZAc43ySCsvwVnpdVXlbbHGz-GKSwsx4Qi30muWhc2m1yXN4oZY_M2ndk4ecjMu6FfSUEC_thSKpHt91EqyXT05_R7pr2ZTKnya6DdvGSpDQRaoMZRR7NSVT9lsNwg1AMEZMeQeomgTwrj2uaIkXo8d62f3TCeSp3NAwV1wqoJJu1A4-MKa_T1pQgQXYd2LH23qpmfvcCaeXH_yr6yeNjeuUDP0OsFDgFwQbIAbKcIsHYoMk7Nush9fQhhpG8QUdv4gKRI0DDyfFSVgajmf_cCwBdT7FLGFwa-5XMxUSPV5X_HLs8txJGIj0rXwLThvptnVOPE3ovbM9JxKScVo-iOcjXMWH_qixw9-4ioB354Hp-dnernXc40nrmRkYuc3735PnQ9kYbAs_EKyljEAwobbURRGfYsVVq--Wc_6bq47xKTpp85JoLwjFpJw_fXzDKdtoKJYHJ5TpnDoHGxGdrUWVyzEZZ5PYc7A6YOP33mf-LkfpdaCh6SZRXl7zJVzX9bmBcxvyp16yTnU-06xa-dAOuq15Rkd4dW8wpa2z_XjHmTlwUOOdc6ofOX5B2p0r_OoG5Ow2tbyfkVo_TcGIYPlP_A76GgA1YalI_6H1pzg9AAeSLjG5N5WF7EJZaXidW_yInwij5hniHOq0qXJ7e8TWMrw_8spO_XsBqPUidnsu1gX-ppc6a8drI2GUxOEdGmIv2z6_ETRoZoOcwtzg_c604ah4lHmP3T0ZwRrEbNxxsYrwcAfG0ajTjzxf1a6RIAhjsrZnF4perg7grQTFVdhRqBemnWT-Z0oLDx27I2z9VqfW8QJm5eUaxPs37apY_vkcjWdKr_fuiOBT-uyCJXAdl-aUN5q39vFq1FRnJgSjb5sUIPko32pWFCeHkn_jRqqEQJA1yFLBWgvyqNYAtiH-RlSGJFLzXtIwvFLujw9TuXTh1_2f2s6-OGdTU0zGZ_3R5bF8sbgrtGVWcoAHOEMMuypt5V5WKXDoqAL-lq3f5hpYYrFeDGlBud4VkRKoTdg-9Z2MU9OWOYNs9A28U1gJyWsxPwZCHUjRbK1-diWMQ7LViMT9x-xD8QmbX6hztl2MghAKIgKfnzWe8HubVZgzID1-NkeChhYJQp5mp56O58MEB84HVH4dRtGaToJC3UzNdC0cf-PLEO16wQ1cFyw8z3Yq6MF6jHjqd4zV84pghHyhBAHTLeLxoFZJrgg4fAN6rH7rqX8B8ZmR9YdXhyaLZG_Swdj3lbYWHeJ2f0uygxvsnKHEqUxuJntw9bXsgdUcZhGaizTX2iBxC6EUY8hx7UWhIJiTttP4q4AB6fwmf2E84kiNmCiSUQ3W66pf8mC5wkvCAuijSqVbLTggcTTtyYehXbKaMjGLrmOVor-6RNdM0u4ExwYyYcLPfwkMOD1XZOLptF8fwpQ7yWQ1oQfJerW9pibKzVPZ8_9Ynl0WGgrstE0QZDlaRBWMrKAQ=>
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