Case #1235 — Marlow London
michellealexander50@hotmail.co.ul · order — · state imported · label none yet · rung 0
Facts
New customer message on 4 August 2026 at 14:12
open
not set
2026-08-04 13:15:28
—
2026-08-14 19:30:08
Engine shadow decision
| id | 143 |
|---|---|
| thread_key | <E1020004-18C89C59C2AFA671-27CCE34E@shopify.com> |
| store_id | marlow |
| message_id | 4821 |
| case_id | 1235 |
| label | WHERE_IS_ORDER |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "UL3716579387P", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | REPLY_INFO |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Hi Michelle, Thanks for reaching out about order UL3716579387P. I don't have any tracking or status details in front of me for this order right now, so I can't give you an update in this message. Could you confirm the email address you used to place the order so I can find it properly. Anna |
| actual_action | reply |
| actual_text | Hi Michelle, Thanks for reaching out! I can see your order #3459. Good news, your order is on its way to you. It's currently in transit, and I'd expect it to arrive within about 7 to 12 days. You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL371657938YP These international parcels often have quiet gaps between scans as they move between carriers, so it's |
| agreed | 1 |
| latency_ms | 6244 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 20:28:44 |
Latest draft
from decision #3032 · action=reply · 2026-08-04 13:16:09 · dry-run
Hi Michelle,
Thanks for reaching out! I can see your order #3459.
Good news, your order is on its way to you. It's currently in transit, and I'd expect it to arrive within about 7 to 12 days.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL371657938YP
These international parcels often have quiet gaps between scans as they move between carriers, so it's completely normal if you don't see movement for a bit. But if you've got any concerns, just let me know and I'll be happy to look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain post-ship WISMO with no complaints or other requests; order fulfilled and in transit.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Michelle Alexander
Email:
michellealexander50@hotmail.co.ul
Body:
Where is my order
UL3716579387P
Hi Michelle,
Thanks for reaching out! I can see your order #3459.
Good news, your order is on its way to you. It's currently in transit, and I'd expect it to arrive within about 7 to 12 days.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=UL371657938YP
These international parcels often have quiet gaps between scans as they move between carriers, so it's completely normal if you don't see movement for a bit. But if you've got any concerns, just let me know and I'll be happy to look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London