Case #1241 — Marlow London

leymac4x4@gmail.com · order 2503 · state imported · label none yet · rung 0

Facts

Subject

Order #2503 confirmed

Thread status

open

SLA due

not set

Opened

2026-08-04 14:48:02

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

id	159
thread_key	<CAJXdttxQN9D9ZY8_xPNGR-jWASAHbNYXnkKTYUyu2G=XnZ8hrA@mail.gmail.com>
store_id	marlow
message_id	4848
case_id	1241
label	WHERE_IS_ORDER
label_confidence	first_pass
extracted_vars	{"order_number": "2503", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false}
decided_action	REPLY_INFO
decided_amount
decided_currency
rung_before	0
rung_after	0
interrupt_fired
breaker_fired	0
would_have_text	Hi Lesley, Thanks for reaching out about order 2503. I want to check the details on this order before I give you an update, so let me look into the current status and confirm everything is in order on our end. Could you also confirm the shipping address you used at checkout, just so I can make sure I'm looking at the right details. Anna
actual_action	reply
actual_text	Hi Lesley, Thanks for reaching out. Good news - I can see your order #2503 (the Evelyn sandals in Beige, UK 5) is on its way to you. Your parcel is in transit and we estimate it will arrive within about 7 to 12 days. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possib
agreed	1
latency_ms	6229
model_used	claude-runner:claude-sonnet-5
error
created_at	2026-08-14 20:31:08

Latest draft

from decision #3048 · action=reply · 2026-08-04 14:48:57 · dry-run

Hi Lesley, Thanks for reaching out. Good news - I can see your order #2503 (the Evelyn sandals in Beige, UK 5) is on its way to you. Your parcel is in transit and we estimate it will arrive within about 7 to 12 days. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002994109940CN If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Shipping status on fulfilled order with active tracking, no complaints or other requests — qualifies for auto_send case (8) shipped_wismo.

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Full thread

in leymac4x4@gmail.com → support@marlow-london.com customer 2026-08-04 14:48:02

Still haven’t received my order. Can you make sure everything is in order? Lesley McInally On Fri, 17 Jul 2026 at 12:06, MARLOW LONDON <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AACwV3P1oN29YKJUq-uH4GJnSBgjargd4nyTV2R-FpLiuVUzPmnub2S92P0ncxV9LGUPtQyUXOo7qBLc1C81Bqb4KMHBriKte8i8K6p1lVmvnNieWZiIptKqyxPO6GIRo0zX9_FsQUFuNURzDZ5Xpzje5BgcB_AQKdMNGp8AFSNuzut106MfjWMsS6NR1e9Z3XX8ARkJuTa1INJ-m12DsbtPfVtPYP5NVntSEvUt8nFB-co-GN9LTwNxcbcn_9vV85UJtGtHXGzzCLnJYitftg5RiGCSujyyED2mtvjFyo-dJx-7aUlcmA1hiaD6aOC8TpfeFadZSx4O2Z8hfSbUfrqwpQ==> > > > > Order confirmed > Thank you, Lesley > > We're preparing your order with care. You'll get a shipping update as soon > as it's on its way. > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order. > Shop now > <https://marlow-london.com/_t/c/v3/AABo5K-h-I0BOWiKv_9kf8B3RnZRKlgP-yMm1cejLm2P8ttxCqFd8ELWTknVL91KrBLlzjdkHdwFyD1AVNxGiu7jkqwbG8rzMaqxpWdnfnjoNrv7yERoLcdr2s94qh29cQXL51fA1XBt59trP9sBR6ZtRVd2w0Belv4BSSp3rofUhsxXVNvtLYoYvoMzAJ3kJHVBLGYLJM2Cn5gsx4jncXNPxwVdAwxtvDY00ZeYQGEhrWQ7aPkKrQlh3u0nMLjtgvHuYi1mK5mklNICTdGClGDvRxdz2Ncn-ieioLzvIvm-AYO4-Wnva_RCu9fhVMnb0-mY_XcgklTumnqbF6CdDFOEemQ=> > > Order number > > #2503 > > Order summary > Evelyn | Everyday Comfort Mesh Sandals - Beige / UK 5 | EU 38 > Beige / UK 5 | EU 38 · Qty 1 £39.95 > Subtotal £39.95 > Shipping £0.00 > Total £39.95 > > Shipping to > > Lesley McInally > 19 Oakfield Street > <https://www.google.com/maps/search/19+Oakfield+Street+KY4+0BU+Kelty+United+Kingdom?entry=gmail&source=g> > KY4 0BU Kelty > <https://www.google.com/maps/search/19+Oakfield+Street+KY4+0BU+Kelty+United+Kingdom?entry=gmail&source=g> > United Kingdom > <https://www.google.com/maps/search/19+Oakfield+Street+KY4+0BU+Kelty+United+Kingdom?entry=gmail&source=g> > > Payment > > Shopify payments > View order > <https://marlow-london.com/_t/c/v3/AAAgNug8Pt1gIxRsh7eU0VTdsw-kIF7VL9LMmsCdPXt61Lb6LQkDjPETJnl4gMmgSp9kgSvnWOeac00Ml53MbXtCesU2q4bzkUUupe9_TTP4cEAckv2b71PHazegEGtA9UgMO6uktkyN2B4UzdPWUgoTi-u7HCGrZoPK9az8l6EjsD3BgatanIHjOoF8yqZyevQdnhQUMja0q_mabnTlifocmpjVD5XYYQvNB9O_szcmkiq_4d-sKsUmcfhvsYWMyAaC71R6qiMjLFIbTCNaWKtrIKkDtNfhei09rPosYOCN4F2NZFLUdlbEDZd3RbKHq_NZN-xGfy5hNTB55LyXHvhuwgUnGjGkmhMjrskZWDHQ5i542sx6OsU3dTYKP-D0ZxYjUr7xzt3GN9aLDaW5AB0e1JwMDgx9wTQuFho1NjuxtKC375vYnADHTx_CGPPJjQSoIPofXk7Gp_bhkPjWp2bclhYgpJ-OUGMQHKij4NDI-8gDpkmthgCFKsmgK7KH6vn_M1J1tRRTxzHKhxh8ldfSmglCSv-qLM3e4AsyW6nYdQsMTG-4_FqugdyTVVH5_kX5xGjLt_i6sxnUlzvh7EnhK7k60Y7h5tvpCYj-Q_MI-sQsGOOGQgjzfOTITd8oDlM2-qO294z4pAzfaZ1tO2ncNcEmoT8IQ6WxL4G0Z1b31unIT0-keNL5ZoU-HOa81tAjVkZesgAmkRDfZ2F_LYJyjh1DvXez3BstUh88UjQqlugafLctmNXPZPbvRXSaB1dk4si198cnbcDcGC42tmCnRtN7a1RhM-g1qtavGEobx_8ItoT2vGvmh1RE6Z0C4FV7nkXCJDENFDzTcm43TQ76bhR_ZgyiQK4Ak5Eu8EDV7OTLbLIyDq2Az-mcLa07vYdTWo-SExyEg94dYW0Ej4eJUkf0bYP2ZSaz96pgMOhQWONLS6sYofpBYd6hw8wsD7tdcK5JaXDkdmz-ojdYbIXuWGT2HTf4TeK-ruvdexVvuHcgScuRaE7p0wiIIT1fzlYOrWCxsta3eRDjT7pkTjIWQg5iNbvm-onwViUyfi7XPMqjzZZgUYMYP0mM_kq5ZiM4ZTlGZvKyJGGZxicdMKLGa-kekYUFpU1XNC4PgOuFmzWgqBXkqAzMhhXcHN6uhJMB8pY2U-0fvJpOrLsNUXuIXAsSR6ekF1DwNYfj35fCwoUapsODn7E01GELA6NJ74ifrekVOLNsFlPCG_r_Gs2PqScOBgUsmYIrWcxfWWx_c1cCGqGPHJmfQSrxLASQJAVXEl8C0XYyXKDOChddxlf8395cbxLdJKWITrljAJGEMUTyjeF3KDu9_xZ2pFLn-gqVL9zVWku50FcBAUWTCXySkmKqH7iNiwFjqqCxVg1asYYWUzWycMrUtZ7W-Co0-XdT0GiILHLLe2K0X6lMUh4Y53CGenV26B0tmYp-EMdJS1Ggczlt2tS0If7i1Y50fpyP1Mgf84Tr4HqhW18iZwwuuc3h96Sd-zkgwj81CDOOTIbxkNvHJRWb-kFaZ34ZSP3uSyD3_kVm03nO4UkCQXG5A2292EKKqkw=> > > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AACAgxqFl3UWURAhbjTNMHmx3_gXm5g_eECYjq5Y6sfrAZoLHuqEsL3IDAoveNFp59Jrq72UKih9fbfd5T11mVE9ajkVmlmyV12Xm40xf1IVRjtkMIMu62GzGlCtmrZEawm64uElWFwReZB

out support@marlow-london.com → leymac4x4@gmail.com tool 2026-08-04 14:48:58