Case #1243 — Marlow London
evolutionecom50@gmail.com · order — · state imported · label none yet · rung 0
Facts
open
not set
2026-08-04 16:03:49
—
2026-08-14 19:30:08
Engine shadow decision
| id | 170 |
|---|---|
| thread_key | <CAEAri_AodGmDLkBD3n4QKadDy1HKAOvN92aFRCp0Dg8n=dC=-Q@mail.gmail.com> |
| store_id | marlow |
| message_id | 4865 |
| case_id | 1243 |
| label | OFF_SCRIPT |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Hi there, Thanks for reaching out and taking the time to look over our site. We appreciate the feedback. A member of our team is personally looking into what you've shared. Best, Anna |
| actual_action | ignore |
| actual_text | |
| agreed | 0 |
| latency_ms | 5711 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 20:32:57 |
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Based on the type of products you’re selling, your store has the potential
to be bringing in 50+ orders every single week. After reviewing your site,
I discovered that some adjustments could be made to give you higher
conversion rate.
Do you mind I show you what's needed to be adjusted to improve sales in
your business?