Case #1257 — Marlow London
fulyaonergenc@gmail.com · order 3432 · state imported · label none yet · rung 0
Facts
UL368857639YP
open
not set
2026-08-05 08:22:03
—
2026-08-14 19:30:08
Engine shadow decision
| id | 575 |
|---|---|
| thread_key | <11C2A7B1-EDD4-49DB-A0FA-6A1254EAD4AC@gmail.com> |
| store_id | marlow |
| message_id | 5366 |
| case_id | 1257 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 3914 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:29:33 |
Latest draft
from decision #3105 · action=reply · 2026-08-05 08:36:04 · dry-run
You're very welcome, Fulya! Thanks so much for getting in touch, and we hope you absolutely love your order when it arrives. Don't hesitate to reach out if you have any questions.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer sent a brief thank-you message with no new questions or requests.
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Dear sir
My order has been delayed,I am waiting for it.
Could you please write me how long it will take to come?I check it everyday for delivery.
Can you give me the date?
Regards
Fulya Genç
iPhone’umdan gönderildi
Hi Fulya,
Thanks so much for reaching out!
Good news - your order has shipped and is on its way. I can see your tracking number is UL368857639YP, and because of our current high order volume, shipping times are running at about 7 to 12 days at the moment. Your parcel should arrive within that window.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL368857639YP
Between scans, tracking can stay quiet for a bit - that's completely normal with international parcels and doesn't mean anything has gone wrong. Once it gets closer to the UK, you'll likely see more regular updates.
Thanks for your patience, and we hope you enjoy your order when it arrives.
Warm regards,
Anna
Customer Care Team
Marlow London
Hello again
Thanks for your information.
Regards
iPhone’umdan gönderildi
> support@marlow-london.com şunları yazdı (5 Ağu 2026 09:22):
>
> Hi Fulya,
>
> Thanks so much for reaching out!
>
> Good news - your order has shipped and is on its way. I can see your tracking number is UL368857639YP, and because of our current high order volume, shipping times are running at about 7 to 12 days at the moment. Your parcel should arrive within that window.
>
> You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL368857639YP
>
> Between scans, tracking can stay quiet for a bit - that's completely normal with international parcels and doesn't mean anything has gone wrong. Once it gets closer to the UK, you'll likely see more regular updates.
>
> Thanks for your patience, and we hope you enjoy your order when it arrives.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
You're very welcome, Fulya! Thanks so much for getting in touch, and we hope you absolutely love your order when it arrives. Don't hesitate to reach out if you have any questions.
Warm regards,
Anna
Customer Care Team
Marlow London
Dear sir
I haven’t received it yet it has been 11 days.I hope tomorrow I can get it.If I knew it would take too long I would not order it.
I will let you know.
Thanks
Fulya
iPhone’umdan gönderildi
> support@marlow-london.com şunları yazdı (9 Ağu 2026 23:08):
>
> You're very welcome, Fulya! Thanks so much for getting in touch, and we hope you absolutely love your order when it arrives. Don't hesitate to reach out if you have any questions.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London